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Oil Change 83

Care 40

Ray Skillman 31

Problem 21

Oil 19

Recent Reviews

Chuck D.

Brownsburg, IN

12/19/2022

loose oil drain plug, trashed engine, no follow up from dealership

I have been reluctant to write this review as I had hoped that someone from the dealership would have contacted me. Approximately 1 month ago we took our Tucson in for an oil change in anticipation of a trip to Louisiana. All was fine for the week leading up to the trip. Left on Friday evening. Got just south of Louisville late in the evening, car started smoking, overheating and engine shut off. coasted as far as we could and then called a tow truck to have it taken to a truck stop close. Luckily had friends in Louisville that were able to get us and allow us to stay at their house overnight. Next day had the vehicle towed to a dealership south of Louisville. Dealership found the drain plug for the oil pan laying on a frame member under the car. Dealership said it looked like it had not been torqued properly as the washer was not deformed. Lucky for us Hyundai has a recall on these engines for another issue as this engine was trashed and had to be replaced. Dealership was able to warranty the repair and replace it with a new engine they had there. Now here is where it gets interesting. I called Ray Skillman to talk to the serice manager. Explained the situation and told him they got lucky as it was all going to be covered under warranty and they would have no cost for the engine, although they were absolutely at fault. I then asked if they would be able to cover some of the miscellaneous costs, such as the first towing, and a few other incidental expenses, maybe 200$ total. What did the service manager do, tells me he isn't just going to start paying things that they shouldn't have to. He would have to verify all of those items and then he would see. Did he apologize, nope. Did he ask if everyone was OK, nope. Did he offer one word of encourgement or tell us how sorry he was, or tell us he would look into it and get back to us. Did he offer to call the dealership where it was being repaired and check to make sure everything was going OK with the repair. So not only was our trip cancelled. But we had to get another car and drive back to Indy and then back to Louisville on Monday to pick it up. Now I will say the dealership where we were, took care of the towing the second time, got us a loaner car to drive back to Indy, and even covered our incidental expenses, because they had called Ray Skillman and said they were being uncooperative in covering any small items and they would do it for us because it was the right thing to do. Now, Swope Hyndai of Elizabethtown is a dealer that knows how to take care of its customers. Knowing we were from Indy and are unlikely to come back and do business with them,, they went out of their way. Ray Skillman who I have bought multiple cars from treats us like a piece of dirt on their shoes. Not one follow up from the service manager, the general manager, any one in upper management at Ray Skillman. Nothing, now I understand that mistakes are a fact of life, it is response to error that counts. And their response to error was shameful. The dealership should have been elated that they would not have to pay for a new engine. Towing from Louisville etc, but what did they choose to do instead, ignore, point fingers, not follow up, absolutely nothing. So what will I do, not be going back to Ray Skillman. Tell anyone that asks what happened and now they should not be going to Ray Skillman for service or to purchase a car. I see where there focus is, sell the car and then out the door. We care as long as we see your tail lights. I need to stop as I am getting angrier as I type this. Take a car to Ray Skillman, no way, buy a car from Ray Skillman no way.

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