Overview

Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5rating 4.55

1630 Reviews

ReScore Reviews™ (14)

ReScore
Overall Rating 4.3571429/5Overall Rating 4.3571429/5Overall Rating 4.3571429/5Overall Rating 4.3571429/5rating 4.3571429
Original
Overall Rating 1.42857/5rating 1.42857rating 1.42857rating 1.42857rating 1.42857
91% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


DS
Donald S.
San Antonio, TX
2007 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2018 Category: Service
Great Service and friendly staff
Friendly greeting when I arrived for my scheduled service. Provided a run down of the service I would be receiving and estimated time of completion. All went according to plan and met my expectations.

TQ
Thomas Q.
San Antonio, TX
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Great Customer Service
Dedicated folks working to deliver great service

DE
David E.
Boerne, TX
2013 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Excellent Service Department
As always, they were a pleasure to deal with. They never have tried to sell me service I don’t need and get the work done on time.
PATRICK S., Service Director from Red Mccombs Hyundai Northwest responded on 05/24/2018

Thank you and have a great weekend!


Anonymous avatar
Verified Customer
Boerne, TX
2018 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Oil change better
Thanks for reaching out and addressing my concerns.

Overall Rating 1/5rating 1rating 1rating 1rating 1
05/23/2018 Category: Service
3 hour oil change
Service was horrible
PATRICK S., Service Director from Red Mccombs Hyundai Northwest responded on 05/24/2018

Thank you for your survey. We would be happy to clean your vehicle. Have a great day! The next email will be a rescore for Gonzo. Sorry for your inconvenience, and we will take good care of you.


Anonymous avatar
Verified Customer
San Antonio, TX
2011 Hyundai Equus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Recent visit
Gonzo provided great servicr
PATRICK S., Service Director from Red Mccombs Hyundai Northwest responded on 05/24/2018

Thank you and have a great weekend!


Anonymous avatar
Verified Customer
San Antonio, TX
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Good service!
Quick and good service
PATRICK S., Service Director from Red Mccombs Hyundai Northwest responded on 05/24/2018

Thank you and have a great weekend!


GS
Gary S.
San Antonio, TX
2015 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2018 Category: Service
Customer expectation was short
Honda always washed my car after a scheduled service
PATRICK S., Service Director from Red Mccombs Hyundai Northwest responded on 05/21/2018

Thank you and have a great day!


BG
Bruce G.
San Antonio, TX
2015 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Quick SERVICE AND ESTIMATE OF COST
I developed a noise in my all wheel drive Santa Fe limited ultimate. I took it to Red Mccombs Hyundai Service Dept to find out what the problem may be. I did not have a prior appointment but they told me to bring it in anyway. They checked it fairly quickly and told me what caused the problem and the part in the rear case was covered by warranty. Other warranty items were also repaired and now my SUV rides smooth and quiet. Hyundai SUV'S are some of the safest and best cars. We love ours and it has performed great!
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EDUARDO S. from Red Mccombs Hyundai Northwest responded on 05/17/2018

Thank you for your feed back have a great day :)


Anonymous avatar
Verified Customer
San Antonio, TX
2017 Hyundai Elantra
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/15/2018 Category: Service
Asked to check for nails
Asked them to inspect my tire for any nails due to tire pressure dropping and they said everything was fine. Four days later the tire is flat and my local tire shop finds three nails. Poor service.
PATRICK S., Service Director from Red Mccombs Hyundai Northwest responded on 05/21/2018

Very sorry about your tire losing air. I don't have a repair for inspection, but it should have been an easy find. Thank you for your response.


Anonymous avatar
Verified Customer
San Antonio, TX
2017 Hyundai Tucson
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/15/2018 Category: Service
Anonymous
Anonymous
PATRICK S., Service Director from Red Mccombs Hyundai Northwest responded on 05/21/2018

Thank you and have a great day!


Anonymous avatar
Verified Customer
San Antonio, TX
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Courteous and efficient
Ruben Rodriguez is the service advisor who helped me. He is very knowledgeable and keeps you up to date to let you know the progress of the service being performed. Always pleasant and treats the customer with a friendly smile.
PATRICK S., Service Director from Red Mccombs Hyundai Northwest responded on 05/21/2018

Thank you and have a great day!


BC
Brian C.
San Antonio, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018
Great service
The service was fast and outstanding
PATRICK S., Service Director from Red Mccombs Hyundai Northwest responded on 05/14/2018

Thank you and have a great week!


VL
Virginia L.
San Antonio, TX
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Raw Deal
Hyundai screwed me over on a rebate that I Never Received On My 2017 Elantra. So I will never purchase another vehicle from you all or recommend anyone. But your service department are Great and O would bring my vehicle to get serviced there without a doubt
PATRICK S., Service Director from Red Mccombs Hyundai Northwest responded on 05/14/2018

I am very sorry about your rebate. These surveys are viewed by Hyundai, so I appreciate your seperation of departments. Thank you for servicing your vehicle with us, and have a great week!


Anonymous avatar
Verified Customer
San Antonio, TX
2014 Hyundai Santa Fe S
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/12/2018 Category: Service
Poor service
Fix my car
PATRICK S., Service Director from Red Mccombs Hyundai Northwest responded on 05/14/2018

Your vehicle was repaired with the steering coupler. I requested your return, so we could drive the vehicle and ascertain the additional noise. I would like you to come in, at any time. I said we would assess your vehicle at no charge. There are also suspension concerns that were not authorized for repair. Please feel free to come in, at your convenience, to get this resolved. As stated,  we are here to help in any way possible. Thank you for your review and have a great week!


PG
Patricia G.
San Antonio, TX
2012 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Customer Service
Customer service went out of their way to get my car done!!
PATRICK S., Service Director from Red Mccombs Hyundai Northwest responded on 05/14/2018

Thank you and have a great week!


MD
Mariya D.
San Antonio, TX
2017 Hyundai Ioniq Hybr
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Great service, not a long wait time.
I got just what was needed and no hassle. The wait time was quick and everything was taken care of. All done in a very professional manner.
PATRICK S., Service Director from Red Mccombs Hyundai Northwest responded on 05/14/2018

Thank you and have a great week!


CT
Cruz T.
San Antonio, TX
2017 Hyundai Santa Fe S
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/11/2018 Category: Service
Small things would make it better.
I think that maybe vacuuming the floor of one's car is not that labor intensive or costly, and it would sort of make feel special.
PATRICK S., Service Director from Red Mccombs Hyundai Northwest responded on 05/14/2018

Thank you and have a great week!


BC
Brian C.
San Antonio, TX
2015 Hyundai Sonata Hyb
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Great service
I have been going to them for a while, the people and atmosphere is nice
PATRICK S., Service Director from Red Mccombs Hyundai Northwest responded on 05/14/2018

Thank you and have a great week!


Anonymous avatar
Verified Customer
San Antonio, TX
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Excellent Service
Completed my appointment online and I was in and out quickly! Very explanatory and helpful staff.
PATRICK S., Service Director from Red Mccombs Hyundai Northwest responded on 05/14/2018

Thank you and have a great week!


DS
Dina S.
San Antonio, TX
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Service advisor knows how to treat customers
Ruben in the service department is awesome- he definitely knows what customer service is all about!
PATRICK S., Service Director from Red Mccombs Hyundai Northwest responded on 05/14/2018

Thank you and have a great week!