Overview

Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5rating 4.56

1713 Reviews

ReScore Reviews™ (20)

ReScore
Overall Rating 4.5500015/5Overall Rating 4.5500015/5Overall Rating 4.5500015/5Overall Rating 4.5500015/5rating 4.5500015
Original
Overall Rating 1.5500025/5rating 1.5500025rating 1.5500025rating 1.5500025rating 1.5500025
91% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


MH
Mark H.
San Antonio, TX
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Service
Eddie is a top notch Service leader. He and the team as a whole know the value of customer service and it is appreciated.
Tacos all around next time!

LT
Louise T.
San Antonio, TX
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
EVERYTHING WAS DONE VERY EFFICIENTLY AND CUSTOMER SERVICE WAS GREAT.
THANKS FOR TAKING CARE OF MY CAR. THANKFUL THE MAIN ISSUE WAS UNDER WARRANTY. HAPPY MY CAR DRIVES LIKE NEW AGAIN.

Verified Customer
San Antonio, TX
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
The Employees
The employees are knowledgible, helpful, thoughtful an courtious

WM
William M.
San Antonio, TX
2017 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2018 Category: Service
oil change
Nice waiting area. Service a little slow.

RB
Ralph B.
San Antonio, TX
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Service
I was very impressed with your serviceman Edwardo Solis and his interest in helping me get my problem solved. He stayed right on top of it until solved.
PATRICK S., Service Director from Red Mccombs Hyundai Northwest responded on 07/16/2018

Thank you so much and have a great night!


LS
Laura S.
San Antonio, TX
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Great service
Ed Solis was very professional and got the job done!
PATRICK S., Service Director from Red Mccombs Hyundai Northwest responded on 07/16/2018

Thank you so much and have a great night!


JB
John B.
San Antonio, TX
2008 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Just plain excellent service!
Excellent Service at all levels.
PATRICK S., Service Director from Red Mccombs Hyundai Northwest responded on 07/16/2018

Thank you so much and have a great night!


Verified Customer
Mcallen, TX
2016 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Appointments are easy
Professional staff
PATRICK S., Service Director from Red Mccombs Hyundai Northwest responded on 07/16/2018

Thank you so much and have a great day!


DT
Darlyne T.
San Antonio, TX
2016 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Awesome
Awesome as always
PATRICK S., Service Director from Red Mccombs Hyundai Northwest responded on 07/16/2018

Thank you so much and have a great day!


CW
Craig W.
Gallatin, TN
2018 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Super Service
Top notch! Friendly kind courteous... I could keep going!!! We are from Tennessee and was in San Antonio attending my nieces wedding. I realized i was due for an oil change. Awesome group of people there who did a fabulous quick job!!!
PATRICK S., Service Director from Red Mccombs Hyundai Northwest responded on 07/16/2018

Thank you so much and have a great day!


HG
Henry G.
San Antonio, TX
2016 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Mr. Solis
He has responded to my every request. I am very impressed with the level of service he has provided.
PATRICK S., Service Director from Red Mccombs Hyundai Northwest responded on 07/16/2018

Thank you so much and have a great day!


Verified Customer
Converse, TX
2016 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Service
I am always treated we'll and with respect. I have been a loyal customer for about 4 or 5 years. Great customer service.
PATRICK S., Service Director from Red Mccombs Hyundai Northwest responded on 07/16/2018

Thank you so much and have a great day!


MQ
Michelle Q.
San Antonio, TX
2012 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/09/2018 Category: Service
Friendly
Great
PATRICK S., Service Director from Red Mccombs Hyundai Northwest responded on 07/16/2018

Thank you and have a great day!


DR
David R.
San Antonio, TX
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
David R
Always very friendly and efficient service !
PATRICK S., Service Director from Red Mccombs Hyundai Northwest responded on 07/09/2018

Thank you and have a great week!


DF
Debbie F.
San Antonio, TX
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2018 Category: Service
Really like Eduardo and Reuben
Very good service department.
PATRICK S., Service Director from Red Mccombs Hyundai Northwest responded on 07/09/2018

Thanks so much and have a great week!!!!


Verified Customer
San Antonio, TX
2014 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/08/2018 Category: Service
Prefectly pleased
Work was done to my request, and they were able to fit me in pretty quickly into their schedule, considering I was cold-calling from the road, and had never been a customer before.
PATRICK S., Service Director from Red Mccombs Hyundai Northwest responded on 07/09/2018

Thank you so much and have a great week!!


DS
Dina S.
San Antonio, TX
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2018 Category: Service
Good Service Advisors make all the difference
I want Hyundai to know that Ruben Rodriquez, my service advisor at Hyundai Northwest is excellent. He is the main reason why i return to this dealership for service. His is knowledgeable, friendly, helpful and always available when I need him. He goes out of his way to make sure i receive exceptional service and I am very grateful for him.
PATRICK S., Service Director from Red Mccombs Hyundai Northwest responded on 07/09/2018

Thanks so much and have a great week!

PATRICK S., Service Director from Red Mccombs Hyundai Northwest responded on 07/09/2018

Ruben is awesome!! Thanks so much and have a great week!!!


DG
David G.
San Antonio, TX
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Gonzo and the crew are awesome!!!
Gonzo and the crew have always been friendly and efficient in meeting my needs and when my engine broke down, they were awesome as usual. Everything was done in a timely manner and I was updated throughout.
PATRICK S., Service Director from Red Mccombs Hyundai Northwest responded on 07/09/2018

Thank you and have a great week!


TJ
Toni J.
San Antonio, TX
2015 Hyundai Sonata
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/07/2018 Category: Service
Past time for oil change
It takes too long for standard oil change. Customers should be offered an estimated time to complete service before work is started on the vehicle.

Toni J.
PATRICK S., Service Director from Red Mccombs Hyundai Northwest responded on 07/09/2018

Thank you and have a great week! I am sorry we could not accomodate your time requirements.


KO
Karel O.
San Antonio, TX
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Fast, good work and good service
Easy scheduling maintenance, quick, job well done and good price.
PATRICK S., Service Director from Red Mccombs Hyundai Northwest responded on 07/09/2018

Thanks so much and have a great week!