Red Mccombs Hyundai Northwest is staffed with expert technicians who provide quality Hyundai repair and maintenance.Red Mccombs Hyundai Northwest is staffed with expert technicians who provide quality Hyundai repair and maintenance.
An unfriendly and confusing experience in the service department
I bought my new 2022 Elantra from this dealership last August, 2021. They were very happy to sell me the car and promised a great service experience through the life of the car. Today was my 3rd encounter with the (so called) service department. Each time I have left with a feeling of confusion and dislike.
I walked in today, said good morning, and got a curt response of...I'll be with you when I can... On time for my scheduled appointment at 9am, but was told my service advisor doesn't come in until 10am? The guy barely looked up but said he would enter it in the system. When I asked why they would schedule me at a time the advisor was not present, he said...well you booked an online appointment? This is true, but why was that an issue? What's the difference? In fact, I did call to revise the date/ time using the phone number listed on their website. I assumed I had called the direct service phone.
This was my basically an oil change, fluid level check and tire rotation that took 1hr 45min to complete.
Although longer than necessary, the length of time is not my issue. My issue (consistent with all 3 visits) is that there is Noone to greet you, no signage to let you know where to go or what to do and then the rude responses from the staff. When asked how I could improve my experience the next time, I was told...well we are busy with lots of tickets to work on...but what I wanted to know is how can I get the personalized experience that is promised in their Mission Statement? He said call it in next time but didn't offer his card and local number until I asked for it. I intend to seek out n alternate Hyundai dealer to service my car in future. I also intend to share this string of poor experiences with as many as possible!
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I walked in today, said good morning, and got a curt response of...I'll be with you when I can... On time for my scheduled appointment at 9am, but was told my service advisor doesn't come in until 10am? The guy barely looked up but said he would enter it in the system. When I asked why they would schedule me at a time the advisor was not present, he said...well you booked an online appointment? This is true, but why was that an issue? What's the difference? In fact, I did call to revise the date/ time using the phone number listed on their website. I assumed I had called the direct service phone.
This was my basically an oil change, fluid level check and tire rotation that took 1hr 45min to complete.
Although longer than necessary, the length of time is not my issue. My issue (consistent with all 3 visits) is that there is Noone to greet you, no signage to let you know where to go or what to do and then the rude responses from the staff. When asked how I could improve my experience the next time, I was told...well we are busy with lots of tickets to work on...but what I wanted to know is how can I get the personalized experience that is promised in their Mission Statement? He said call it in next time but didn't offer his card and local number until I asked for it. I intend to seek out n alternate Hyundai dealer to service my car in future. I also intend to share this string of poor experiences with as many as possible!