Last visit was not so great.
I brought my car in for an oil change service, tire rotation, dome light repair, and a recall. Needless to say, I was shocked when I was given a list of service that totaled over $1500! I was told that they did an inspection, and found that in addition to the service that I brought the vehicle in for, they found the need to do other forms of maintenance. This included, a battery replacement, a coolant flush, a break check and flush, an engine filter replacement, and a engine tune up with spark plug replacement. There may have been something else that I can't remember off the top of my head. I was very shocked by this. I couldn't pay this much, not around Christmas time. The tech I was working with couldn't really seem to understand this. He wasn't rude by any means, but he couldn't seem to understand that this was a large load to drop on my head when I wasn't expecting such a huge potential bill for what I initially brought the vehicle in for. I asked him what was the most important things that needed to be done, and what could maybe wait for a couple of months. He said, "Well, they're all important." So I decided myself to not have the battery replaced, and to not get the dome light repaired. I don't doubt that these services may have been needed, but I can not understand why I was hit with all of this at once! This vehicle was purchased new at what was then called Shawnee Mission Hyundai back in the summer of 2011. This is the same place, but now called Reed Hyundai. I have brought this vehicle in for every single scheduled maintenance to this one place since it was purchased there. I have had every single thing done to the vehicle that was recommended at the time by the techs. I have never once prior turned down any service that was needed. Not until this last visit, when I told them not to change the battery, or fix the dome light, did I ever NOT have something done. With the exception of having the tires replaced at a tire center in my town, this vehicle has never been serviced anywhere else but Shawnee Mission/Reed Hyundai. I have never gone over mileage, or skipped a scheduled service. I have all of my service records, in order by date, in a three ring binder. This being the case, why wasn't these services done over time during previous appointments? Why weren't these services stretched out? I can't believe that all of this needed to be done at that one time. My car has 40,000 miles on it. It wouldn't make much difference if the coolant was flushed at 34k for example. Do you understand what I mean? These were basic maintenance procedures that could have been done during prior visits, instead of being leveled on my head all at once. I asked the tech about this, and he said, "I'm sorry, I just checked the computer, and none of these services have ever been done to your car." Well why haven't they ever been done to the car!? The car has never been taken anywhere else. It's been brought in for every scheduled service. Again, I don't doubt that these things may have been needed, and I want my car to always be up to date and well maintained, but a man just can't get hit with all of this at once. Another thing that bothered me was that when I got home, I popped the hood, and my coolant level was low! Now, I just paid you over $1200, and one of the things you did was a coolant flush. So, why was my coolant reservoir tank at the low mark? I had to top off the tank with 50/50. Why should I have to top off the tank when I just paid you over $1200? Was the reservoir tank not refilled after the flush? My appointment was for 10:00am, and I was waiting for the vehicle since I didn't expect at the time of schedule that all of this other stuff would have to be done. Well, since the other services had to be done, I was in the waiting room until around 2:30pm or so. I really would recommend that Reed Hyundai create perhaps a separate quiet area where people could wait for their vehicle that was away from the area with the television. I've always felt this way, because the place hasn't changed in the nine years that I've been going there. The endless droning of the daft daytime talk shows and soap operas that loudly blare from the TV in the waiting room is very unpleasant. It's akin to the sound of a dental drill to me. I don't watch TV at home, and it would be nice if there was an area where we could be spared this awfulness while waiting for our vehicles. A place where you could sit and think, or read, or do work on you notebook computer, and not have to hear people having cuss word filled one way conversations on their smartphones. I've always had good experiences at Shawnee Mission Hyundai for the nine years I've been going there, but this last time at Reed wasn't so great. I'll still take my car to get serviced at Reed, and I hope the next time will be better. I give a 2 star rating for this last visit, but for all previous visits, I give a solid 4.5 average.