Reed Hyundai is conveniently located in Merriam, KS. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Reed Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Reed Hyundai is conveniently located in Merriam, KS. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Reed Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.
At the beginning of September we took the Sonata in for an engine check. Sure enough it was a part of the recall, totaled upon inspection, and set to get a new engine "by the end of the month." It is now the end of October with no engine in sight.
It took them two weeks at the start to get our family a rental car to replace the Sonata. We were frustrated, but waited the time we needed to and came up with our own solutions. They then gave us a $400 a week credit to rent a car. In Septemebr 2022, that doesn't cover a weekly rental. Not to mention the fact it fails to cover the Enterprise extension fees we are having to pay out of pocket every time they run us around about when the engine will be done. We are at an almost $2,000 out of pocket bill because of the snails pace this service center works at.
In the last weeks of October, they still cannot tell us when the engine will be put in a car they have had in their shop for over two months. A call at the beginning of the week reveals their lead technician still has us at FIFTH IN LINE. Again this is three weeks past their quoted date with out of pocket rental expenses throughout this whole time. When we finally aired our frustrations, the technician told us we would be first in line this week with a car done by Monday. Of course, they have fallen through on that promise as well. They now tell us we may still not have the car by the end of the week. More out of pocket expenses in route now, and, did I mention, a lovely 18 MONTH reimbursement policy. They have effectively drained my family of months of income with no remorse.
Don't put your car in service here, don't trust a thing they say, don't buy a car here. We are done.