Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(1,444 Reviews)

98% Would Recommend
Latest Review 14 days ago

Reviews


BF
Barbara F.
WA
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2011 Category: Collision
Barbara said the personnel were very good and very polite.
This review was collected via phone interview by Customer Research Inc.

LT
Lilly T.
WA
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/16/2011 Category: Collision
Lilly said they remounted the door wrong, but everything was taken care of and was put on correctly in 15 minutes. She called twice because they did not keep her informed during the repair process. She said they treated her really well and the manager was approachable and helpful.
This review was collected via phone interview by Customer Research Inc.

AB
Alisha B.
WA
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2011 Category: Collision
Alisha said her vehicle was ready before it was promised. She has already recommended them. She only has Saturdays available to her. This business made time for her, whereas the other places she checked on were too busy to work with her. She can't even tell where her vehicle was hit. Her vehicle isn't even paid for. She was very pleased with how it turned out.
This review was collected via phone interview by Customer Research Inc.

ZA
Zachary A.
WA
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/15/2011 Category: Collision
Zachary rated his overall experience a 2.5 because they didn't fix the noise. He can still hear the squeaking on the door that was not there before the accident. They rode around with him and told him it could be a warranty issue. The vehicle was a few days later than promised. He was satisfied with the treatment by the personnel, but the receptionist could have a better personality and chose not to elaborate. Zachary said he will never go back again.
This review was collected via phone interview by Customer Research Inc.
Kenneth H. from Renton Collision Center responded on 04/26/2011
We are saddened that we have not been able to rectify Zachary's problem. His vehicle was damaged in the rear but his right frt door was making a squeaking sound. We likewise could hear it and had make adjustments to the plastic door trim to stop the problem. Unfortunately it seems to come back after delivery back to customer.

JJ
Jason J.
WA
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2011 Category: Collision
Jason stated that the vehicle was late by a day and he doesn't know the reason for the delay. He added that he thinks that it is cool that the business washes the vehicle a month after the work is done so the paint does not get messed up.
This review was collected via phone interview by Customer Research Inc.

SL
Scott L.
WA
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2011 Category: Collision
Scott said the boys at this business take care of him.
This review was collected via phone interview by Customer Research Inc.

JW
Joseph W.
WA
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2011 Category: Collision
Joseph said he's used this business before he liked the customer service. They do good work and that's why he returned.
This review was collected via phone interview by Customer Research Inc.

EP
Edwin P.
WA
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2011 Category: Collision
Edwin said they are a great family-run business. They do a great job.
This review was collected via phone interview by Customer Research Inc.

RE
Richelle E.
WA
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2011 Category: Collision
Richelle said they were all great.
This review was collected via phone interview by Customer Research Inc.

JM
Judith M.
WA
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2011 Category: Collision
Judith said this business has always been great. She added that they work for the customer to help resolve an unpleasant situation.
This review was collected via phone interview by Customer Research Inc.

SW
Steve W.
WA
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2011 Category: Collision
Steve said he wasn't kept adequately informed because he didn't ask to be.
This review was collected via phone interview by Customer Research Inc.

RA
Raul A.
WA
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2011 Category: Service
Raul said he would rate his overall experience with Renton Collision Center an 8.
This review was collected via phone interview by Customer Research Inc.

TA
Timoteo A.
WA
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2011 Category: Service
Timoteo stated that the repairs took an extra two days due to additional damage found after the vehicle was inspected.
This review was collected via phone interview by Customer Research Inc.

PR
Phil R.
WA
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2011 Category: Service
Phil stated that not only is he a repeat customer the business is close to where he lives.
This review was collected via phone interview by Customer Research Inc.

SC
Shaw C.
WA
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2011 Category: Service
Shaw said that it was a very thorough job well done.
This review was collected via phone interview by Customer Research Inc.

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