Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(1,439 Reviews)

98% Would Recommend
Latest Review 13 days ago

Reviews


JG
Jack G.
Washington
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/13/2019 Category: Collision
Jack said everything was great but it took too long. He said it was a timing thing that was a little bit of a hassle and he is not real sure why it took longer, maybe a part. Everything at the business was perfect except the time it took. They did have to do the calling because they are very busy people. The customer service was excellent. It was very top notch. He appreciated everything they did and the way they were treated.

GR
Greg R.
Washington
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/11/2019 Category: Collision
Greg said his experience was good. The repair was a week past the promised time and was told they had to get in touch with the insurance because of other damage. He had to call them and wished they would have reached out to him with the communication.

EW
Eric W.
Washington
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/10/2019 Category: Collision
Eric said the repair took longer than he thought it would take.

TC
Taylor C.
Washington
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/19/2019 Category: Collision
Taylor said the repair took a little longer than they quoted. It was quoted at a week and it took about two weeks, but other than that, everything was fine. As far as the communication went and keeping him informed, he had to call the business.

RM
Robert M.
Washington
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/12/2019 Category: Collision
Robert said the only thing that caught him off guard from the business was, the fact that the bill was a couple hundreds dollars over the official estimate.

LH
Lisa H.
Washington
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/20/2019 Category: Collision
Lisa said she is not happy with the paint job. She said across the door there is a line of dripping paint. She wasn't satisfied with the communication.

JJ
James J.
Washington
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/14/2018 Category: Collision
James said this business did a good job, but they took longer than they said. They told him 3 to 4 days, but they took over a week. It was not a big deal, but he was getting nervous because he had to leave town with it. He took it in 10 days before leaving and got it back the day before he was due to leave. It may have been delayed by the insurance of the at-fault person. He stated they should give realistic time frames. Overall, it was good, but they should call their customers if the time is going to run over. He had to call them.

PM
Pamela M.
Washington
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/04/2018 Category: Collision
Pamela said she took her vehicle back because the rubber came loose above the grill, but they informed her that there was nothing they could do about it.

GM
Gani M.
Washington
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/02/2018 Category: Collision
Gani said the scratch tape on the rear bumper was not put on properly. There were air bubbles inside. He stated other than that, the people were great and the service was good.

MB
Marsha B.
Washington
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/16/2018 Category: Collision
Marsha said the quality of the repair was fine, but there were some bungee cords missing from her vehicle. This business sent the vehicle to the business next door for them to repair the tire rim that was damaged in the accident. That business made her pay for it, although this business was supposed to pay for it. The insurance company recommended this business, and she has used this business in the past with no problems at all.

CA
Carol A.
Washington
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/14/2017 Category: Collision
Spoke with Dan. He said the original schedule got delayed and it took quite a while before this business even started working on the vehicle. He chose this facility because it is close by, it was on his insurance company's list, and his regular mechanic recommended it.

CC
Cody C.
Washington
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/01/2017 Category: Collision
Cody said his vehicle came back from the business with a giant dent. He took it back and they fixed it.

TY
Timothy Y.
Washington
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/30/2017 Category: Collision
Timothy said this business was friendly and on time.

CF
Cheryl F.
Washington
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/26/2017 Category: Collision
Cheryl said this business did a great job. It took about 3 weeks longer to repair her vehicle because of a parts delay. Her main concern was that this business did not contact her with updates and when she left messages it would be days before they got back to her. They were honest and cheaper than other facilities she called but she would have liked better follow-up so she could make arrangements to accommodate the delay.

DB
Don B.
Washington
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/24/2017 Category: Collision
Don said there is a bubble in the paint.

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