Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(1,451 Reviews)

98% Would Recommend
Latest Review 11 days ago

Reviews


RC
Ronaldo C.
Washington
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/24/2021 Category: Collision
Ronaldo said he had a good experience but the facility does not do virtual estimates between them and the insurance for the process to be faster. His vehicle was there 2 or 3 weeks for a simply repair.

TP
Tony P.
Washington
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/13/2021 Category: Collision
Tony said the communication was lacking a bit, but he liked them and he absolutely recommended them.

PF
Patty F.
Washington
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/08/2021 Category: Collision
Patty said she was very impressed but the business took a long time to get the vehicle back. She was satisfied with the repair, but now it's making a funny creaking noise in the back of her vehicle where the staff fixed it. It ended up taking 5 weeks due to parts delay. Otherwise, she loved the place, the staff and their customer service.

JD
Jason D.
Washington
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/27/2020 Category: Collision
Jason said it took a really long time to get the vehicle back, due to insurance and parts delay. He would appreciate being updated more often on how things are going. He has used this business before and would go back.

JG
Jack G.
Washington
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/13/2019 Category: Collision
Jack said everything was great but it took too long. He said it was a timing thing that was a little bit of a hassle and he is not real sure why it took longer, maybe a part. Everything at the business was perfect except the time it took. They did have to do the calling because they are very busy people. The customer service was excellent. It was very top notch. He appreciated everything they did and the way they were treated.

GR
Greg R.
Washington
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/11/2019 Category: Collision
Greg said his experience was good. The repair was a week past the promised time and was told they had to get in touch with the insurance because of other damage. He had to call them and wished they would have reached out to him with the communication.

EW
Eric W.
Washington
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/10/2019 Category: Collision
Eric said the repair took longer than he thought it would take.

TC
Taylor C.
Washington
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/19/2019 Category: Collision
Taylor said the repair took a little longer than they quoted. It was quoted at a week and it took about two weeks, but other than that, everything was fine. As far as the communication went and keeping him informed, he had to call the business.

RM
Robert M.
Washington
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/12/2019 Category: Collision
Robert said the only thing that caught him off guard from the business was, the fact that the bill was a couple hundreds dollars over the official estimate.

LH
Lisa H.
Washington
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/20/2019 Category: Collision
Lisa said she is not happy with the paint job. She said across the door there is a line of dripping paint. She wasn't satisfied with the communication.

JJ
James J.
Washington
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/14/2018 Category: Collision
James said this business did a good job, but they took longer than they said. They told him 3 to 4 days, but they took over a week. It was not a big deal, but he was getting nervous because he had to leave town with it. He took it in 10 days before leaving and got it back the day before he was due to leave. It may have been delayed by the insurance of the at-fault person. He stated they should give realistic time frames. Overall, it was good, but they should call their customers if the time is going to run over. He had to call them.

PM
Pamela M.
Washington
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/04/2018 Category: Collision
Pamela said she took her vehicle back because the rubber came loose above the grill, but they informed her that there was nothing they could do about it.

GM
Gani M.
Washington
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/02/2018 Category: Collision
Gani said the scratch tape on the rear bumper was not put on properly. There were air bubbles inside. He stated other than that, the people were great and the service was good.

MB
Marsha B.
Washington
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/16/2018 Category: Collision
Marsha said the quality of the repair was fine, but there were some bungee cords missing from her vehicle. This business sent the vehicle to the business next door for them to repair the tire rim that was damaged in the accident. That business made her pay for it, although this business was supposed to pay for it. The insurance company recommended this business, and she has used this business in the past with no problems at all.

CA
Carol A.
Washington
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/14/2017 Category: Collision
Spoke with Dan. He said the original schedule got delayed and it took quite a while before this business even started working on the vehicle. He chose this facility because it is close by, it was on his insurance company's list, and his regular mechanic recommended it.

Displaying Review 1 - 15 of 271 in total