Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(1,439 Reviews)

98% Would Recommend
Latest Review 13 days ago

Reviews


TS
Taylor S.
Washington
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/25/2019 Category: Collision
Taylor said repair was done correctly. They were quick. There's a scratch on replacement bumper. He found the business on Google Maps.

BC
Brittany C.
Washington
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/19/2019 Category: Collision
Brittany said she noticed that the dent was not completely repaired once she got the vehicle home.

HS
Holly S.
Washington
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/19/2018 Category: Collision
Spoke with Kyle. He said it took them longer than estimated. The repair was done 3 to 4 days due to the staff failing to order the correct parts. They didn't call and give him updates. He was the one who called.

JK
Jeff K.
Washington
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/23/2016 Category: Collision
Jeff said he was satisfied up until the end when he went to pick up his vehicle and the windshield was cracked. It was not cracked when he dropped it off because he has pictures. They claimed it was not their fault and he told them it was their fault because the vehicle was in their possession. They told him they would replace it and not charge labor.

JL
Jerry L.
Washington
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/25/2016 Category: Collision
Jerry said he was satisfied with this business but it was average.

JK
Jared K.
Washington
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/22/2016 Category: Collision
Jared said some of the body lines do not match up. The battery was not hooked up when he left so the next day his vehicle did not start because the cables were not tightened. He was not given a promise of time. He is unsure about being kept informed because he did receive one phone call in the two and a half weeks they had his vehicle.

JC
John C.
Washington
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/24/2015 Category: Collision
John said the employees at this business could not find a part for his vehicle.

RB
Rick B.
Washington
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/21/2015 Category: Collision
Rick said his vehicle was not ready when promised because there were delays on some parts and that was not the business's fault.

JK
Jay K.
Washington
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/01/2015 Category: Collision
Jay said this business was good and bad. They gave him an estimate, but they tried to charge him double. After some argument they did finally honor the original estimate. They did get him his vehicle in the end but they messed up on the estimate.

LB
Liz B.
Washington
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/30/2015 Category: Collision
Liz said this business had some trouble sending over her quote to her insurance. She had to call three times to get them to send the quote over. They also did not inform her of anything, but she did not ask to be informed.

HR
Hillary R.
Washington
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/19/2015 Category: Collision
Hillary said this business took longer than expected. After the repairs were completed something by her windshield wipers popped off, but not completely the plastic part is a little raised. She received no updates from them and she kept having to call in. She would recommend them but with hesitation.

JH
Johnny H.
Washington
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/18/2015 Category: Collision
Johnny said this business did not let him know why his vehicle was not ready on time. He could not recall exactly how much longer it took.

TC
Treva C.
Washington
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/22/2015 Category: Collision
Spoke with Carol. She said she a a long wait for the rental vehicle.

NJ
Nicole J.
Washington
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/21/2015 Category: Collision
Nicole said this business did a good job, but it took a lot longer than expected. It was not just waiting for the parts. It also had to do with a delay communicating with the insurance company. She did not elaborate on the length of the delay.

NO
Naqib O.
Washington
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/19/2015 Category: Collision
Naqib said this business scratched the new paint on his vehicle. After they applied the clear coat there were a few noticeable bubbles. They did fix these items. There was some kind of a mix up with the insurance company and who was paying. Everything was taken care of by the end of the day, but it was a real hassle.

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