Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

1194 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5rating 3.2rating 3.2
Original
Overall Rating 1.4/5rating 1.4rating 1.4rating 1.4rating 1.4
96% Would Recommend
Latest Review 7 days ago

Reviews


JB
JASON B.
Annapolis, MD
Toyota Tacoma
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/10/2018
Oil Change
$42 w/ a $5 discount for an oil change, ridiculous! I won't be coming back, you guys overcharge for everything!
TODD N. from Revell Service Center responded on 10/11/2018

Sorry you feel this way Jason. Unfortunately Oil price has increased every month since January this year due to epa regulations on the oil companies. All shops have increased their oil change prices. We still lose $ on every oil change to keep our customers in mind as we always have. The good side is we are still less than all our competitors. thank you, Bob


SD
SUSAN D.
Annapolis, MD
Jeep Patriot
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/05/2018
Oil change
Very friendly personnel, oil change price decent

RM
RALPH M.
Arnold, MD
Jeep Compass
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018
Awesome Service!
Moved to the area not long ago and wanted to find an auto service facility that I could trust and provided great service. I found it!

LF
LINDA F.
Arnold, MD
Mercedes-Benz E320
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018
Friendly and clean
I like the idea that they pick you up and take you home. The people are very nice, and the driver, Shana, was fantastic! Bob listens to what I say is going on with car. If he finds something else he calls and asks about it.Sometimes I have my dog with me and they don't mind. That means a lot to me as he is my 'baby'.

JW
Jan W.
Arnold, MD
Honda Accord Sdn
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/27/2018 Category: Service
Jan said she had to keep going back for the same problem and it was finally solved after a large sum of money.
This review was collected via phone interview by Customer Research Inc.

SS
Sam S.
Fairfax, VA
Mercury Mountaineer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Sam's wife said the staff did a wonderful job on her throttle and kudos to the excellent mechanic that diagnosed that issue. She drove the vehicle after it got home, but the motor quit and the brakes didn't work so it had to be towed back. She very pleased with the outcome and their courtesy.
This review was collected via phone interview by Customer Research Inc.

RR
RICHARD R.
Stevensville, MD
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018
Friendly quick service for a fair price.
Convenient quick and trustworthy. Fair pricing and an involved explanation.

CN
Carrie N.
Maryland
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/13/2018 Category: Service
Carrie said the service was fine, she liked the mechanic, but he wanted to do some things that were already done and that weren't necessary,
This review was collected via phone interview by Customer Research Inc.

RS
Rebecca S.
Arnold, MD
Toyota RAV4
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/13/2018 Category: Service
Rebecca said that she was grateful for the services performed on her vehicle, but it took four hours for a basic fix to be completed.
This review was collected via phone interview by Customer Research Inc.

GF
GALE F.
Annapolis, MD
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2018
Excellent and friendly service
Excellent service. Very friendly and accommodating.

Verified Customer
Annapolis, MD
Chevrolet Classic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018
delivered as promised
My car was serviced and checked over in a reasonable amount of time. Procedures and services were explained so that I could understand them easily. I appreciate this approach to car service. Many Thanks.

RN
Rod N.
Maryland
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2018 Category: Service
Rod said that the place did really well, they were helpful, and their estimate was right on. They didn't push work on him.
This review was collected via phone interview by Customer Research Inc.

MP
MIKE/STACEY P.
Annapolis, MD
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018
They diagnosed and repaired my problem very quickly.
Bob, the manager, rode with me and told me what he thought the problem was. They repaired it the next morning and the issue was gone. This repair shop is excellent !!!

JK
John K.
Cordova, MD
Hyundai Equus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
John said every thing went fine at this business. The price ,the service and the courtesy were good.
This review was collected via phone interview by Customer Research Inc.

JW
Jill W.
Annapolis, MD
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Spoke with Jill's husband. He said this business has always been good to them.
This review was collected via phone interview by Customer Research Inc.

DC
dusty C.
Arnold, MD
Toyota Sequoia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Dusty said the business has really good service, the staff knows what they are doing and they are fantastic.
This review was collected via phone interview by Customer Research Inc.

MN
Matthew N.
Arnold, MD
Kia Rio
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Matthew said the service was quick and easy.
This review was collected via phone interview by Customer Research Inc.

RK
Robert K.
Arnold, MD
Honda Ridgeline
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Robert said the service at this business was quick. They were reasonable and took care of him immediately.
This review was collected via phone interview by Customer Research Inc.

ML
Miles L.
Annapolis, MD
Ford Fusion
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/03/2018 Category: Service
Miles said his vehicle is having tire pressures issues. The gauges are going off and they don't think its their fault.
This review was collected via phone interview by Customer Research Inc.

MB
Mark B.
Annapolis, MD
Pontiac G5
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/03/2018 Category: Service
Mark said the service at this business took too long. They charged the same amount as Jiffy Lube but did not offer the same amount of service. They changed the oil and filter but did not clean the windows or the inside of his vehicle. They were friendly. He would not recommend them for service based on the issues stated.
This review was collected via phone interview by Customer Research Inc.