Richard's Accurate Automotive

Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

1024 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
97% Would Recommend
Latest Review about 1 year ago

Reviews


CK
Chiss K.
Santa Barbara, CA
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/11/2017
STOP TAKING YOUR CAR HERE
I USE TO WORK HERE 6 MONTHS AGO. DIDN'T LAST LONG CAUSE SHOP MANAGER WASN'T FAIR. IF I DIDN'T MAKE UP WORK I WASN'T GOOD FOR THE SHOP. I HATE RIPPING PEOPLE OFF.
NOT A GOOD PLACE TO TAKE YOUR CAR.

ZO
Zack O.
Santa Barbara, CA
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/10/2017
DON'T TAKE YOUR CAR HERE
I USED TO WORK HERE IN THIS SHOP. ALMOST 2 YEARS. YOUR BILL WAS AT 67.99 FOR AN OIL CHANGE, BUT LEFT HERE WITH A 200 PLUS BILL ,RIGHT. WELL THAT IS BECAUSE WE WERE TOLD IF WE CAN'T SELL WE AIN'T GOOD FOR THE JOB. LOTS OF WORK WAS SOLD WHEN THE CAR DIDN'T NEED IT.

FUNNY PART IS EVERY CUSTOMER BELIEVE THEY WERE BEING TREATED WITH KINDNESS, LOL

STOP TAKING YOUR CAR HERE

VA
VINCE A.
Santa Barbara, CA
BMW X3
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/20/2016
Chris
I appreciate Chris's demeanor.

MB
MELISSA (JAY) B.
Santa Barbara, CA
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2016
Great Service!
You are honest and friendly. Thank you!

SC
Scott C.
Santa Barbara, CA
Isuzu Rodeo
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2016 Category: Service
Scott said the business provided quick service.
This review was collected via phone interview by Customer Research Inc.

BB
BETTINA B.
Santa Barbara, CA
Subaru Impreza
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/15/2016
usually all goes well and in good time
check up all done --but I had to wait for car until next day because of not enough help

BE
BRIAN E.
Santa Barbara, CA
Mercedes-Benz C230
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2016
Richard's continues to impress
I was able to work with the manager to find a much less expensive solution to my automobile problems.

SN
Stan N.
Goleta, CA
Honda Accord
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2016 Category: Service
Stan said this business had great customer service and offered to give him a ride, so that he could get his vehicle in for service. He mentioned they provided good quality work and in a timely manner. The price was reasonable. He mentioned the price for service was as quoted and he had a good experience all around.
This review was collected via phone interview by Customer Research Inc.

LR
Leti R.
Santa Barbara, CA
Honda Civic
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2016 Category: Service
Leti said she had work done at this business a few months ago. The repair they did, included adding a new vehicle part. The business ended up using another vehicle part that wasn't part of Honda. She had to return to the facility because with the part not being a Honda part, she wasn't able to past her smog test. Her vehicle was still under warranty so the business re-did the repair.
This review was collected via phone interview by Customer Research Inc.

KT
KYLE T.
Carpinteria, CA
Volkswagen Passat
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2016
Good work, and real personal treatment.
Guys did great work, and while they did make a mistake, they made it right, owned up to it, and discounted the work they did after they fixed the problem. Thanks guys, class acts!

LC
Larry C.
Santa Barbara, CA
Chevrolet Tahoe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2016 Category: Service
Larry said the business did the job right, and he will use them again.
This review was collected via phone interview by Customer Research Inc.

JR
Jorge R.
Santa Barbara, CA
Toyota Avalon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2016 Category: Service
Jorge said the staff at his business are very helpful, nice, and honest.
This review was collected via phone interview by Customer Research Inc.

MK
Matt K.
Santa Barbara, CA
Mitsubishi Eclipse
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2016 Category: Service
Matt said he was satisfied with the service at this business.
This review was collected via phone interview by Customer Research Inc.

SP
Shirley P.
Goleta, CA
Lexus ES 300
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2016 Category: Service
Shirley said the business is very good. The people there are very friendly, she has always been going to this business for her vehicle for more than 15 years.
This review was collected via phone interview by Customer Research Inc.

SS
SHARON S.
Santa Barbara, CA
Honda Accord
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2016
Excellent service, as always
We had a dead battery and starter motor issue. Richard's had time to fix both before end of day. Chris and Rafael courteously helped us and kept us informed. Mike gave us a smile. Happy!

DL
Danielle L.
Santa Barbara, CA
Toyota Prius C
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/22/2016 Category: Service
Danielle said this business was very busy, they kept answering phones and it took a long time.
This review was collected via phone interview by Customer Research Inc.

BM
Ben M.
Carpinteria, CA
Dodge Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/21/2016 Category: Service
Ben said a part for his vehicle did not come in on time so it took this business an extra day to finish his vehicle.
This review was collected via phone interview by Customer Research Inc.

DC
DOLORES C.
Santa Barbara, CA
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2016
solved problems
My car was in during the transition from Richard's & yet the new owner was very helpful in correcting a part malfunction. Wonderful to have transport home, as I was having some medical problems.

NF
NOLA F.
Santa Barbara, CA
Audi A3
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/16/2016
Like Those Guys!
I am always pleased with the courteous, personable service at Richard's Accurate. This is my second car I have brought to them for servicing. It would have been appreciated if they had cleaned my front windshield after using the wipers--a small item for all the good things experienced.

TR
Tony R.
Santa Barbara, CA
Toyota Prius
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2016 Category: Service
Tony said he has not experienced any issues with his vehicle after receiving service by this business.
This review was collected via phone interview by Customer Research Inc.