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Rick Case Hyundai Duluth

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,838 Reviews)
73
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Score Details

5 stars
83%
4 stars
8%
3 stars
3%
2 stars
1%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
160
Total ReScores™
4.7
ReScore™ Average
73
Net Promoter Score ®

Business Details

About

Rick Case Hyundai is located in Duluth, GA, just outside of Atlanta. We are staffed with expert service technicians who provide quality Hyundai repair and maintenance. Rick Case Hyundai is located in Duluth, GA, just outside of Atlanta. We are staffed with expert service technicians who provide quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(770) 476-2800
Closed
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Eastern Time (US & Canada)
3190 Satellite Blvd Duluth, GA 30096
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,838 Reviews)
Write a Review
Recent Reviews
MB
gravatar
Melvin B.
Suwanee, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/31/2022
1
Category: Service
Horrible Customer Service Experience
On June 2, 2022 I spent nearly $1100 dollars for various services on my 2012 Genesis sedan at Rick Case Hyundai in Duluth. I did all that in preparation for a lengthy road trip to Ottawa, Canada in late July – early August 2022. I purchased my car from Rick Case in 2012 and have always taken it there for any services required. But when I noticed a 4 inch scratch on my car after the June 2nd service behind the front wheel on the drivers side I immediately contacted the dealership’s service manager and my service advisor. Long story short after an investigation by the service manager she told me in writing that they would take care of the scratch. I never heard from her again in getting the repair scheduled and then I emailed the GM at the dealership who also never responded and totally ignored me. I just want you Rick Case and people to know that you have totally lost me as a customer and I will never have my car serviced at your dealership again. I have found another Hyundai dealership although further away that knows how to treat a customer. BTW, I was looking into and considering ordering/purchasing a 2022 G80 3.5T AWD Sport Perstige that I had already built via the Genesis "Build your Own" site as my retirement gift to myself. But instead I decided to buy a custom built BMW M440 xDrive Coupe that will be delivered in late October 2022. The moral of this story is that you should always treat loyal customers the way they deserve to be treated even when it’s on a 10-year-old car. See, I love my cars and take care of them to buy any service that the miles on them warrant, and Rick Case knows that if they look at my service record. But just like you always want to know when people are happy with your Rick Case services, I am putting you on blast to say this was horrible service experience. I know businesses are struggling in the post Covid-19 environment with providing good service and retaining employees. But there no excuse in one of you not calling back a loyal customer like me after agreeing to fix the problem. FYI, no need to call me back now, just use my comments in your next lessons learned meeting with staff.
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