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Rick Case Hyundai Duluth

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,838 Reviews)
73
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
160
Total ReScores
4.7
ReScore Average
73
Net Promoter Score ®

Business Details

About

Rick Case Hyundai is located in Duluth, GA, just outside of Atlanta. We are staffed with expert service technicians who provide quality Hyundai repair and maintenance. Rick Case Hyundai is located in Duluth, GA, just outside of Atlanta. We are staffed with expert service technicians who provide quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(770) 476-2800

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Eastern Time (US & Canada)
3190 Satellite Blvd Duluth, GA 30096
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,838 Reviews)

OB
gravatar
Olufemi B.
Tampa, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/30/2023
0
Category: Service
The worst customer service I have experienced in my entire life.
On several occasions I have called, texted and chatted trying to resolve an issue or the other with no success at all. All they do across all platform is collect email and phone number and promise to get back to you. And that is all, no one ever gets back to you.
Its like as soon as you buy a car from this dealership, thats all. You are no longer on their record. Because even when you supply your phone number, they still ask for email, vehicle information and what not.
For several months, I tried to cancel my GAP insurance, all I ever get is the never-fulfilled promise to 'get back to you'. Even now, that I have confirmation that the GAP has been cancelled by the insurance company they partner with, I still cannot get across to the finance dept or accounts to find out what has happened to my refund/check.
I even called the general customer service number on their website and was redirected to 'Finance Dept' and there was no one to take the call.
If there was 0 star, that is what I would have given to this dealership.
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