Rick Case Hyundai is located in Duluth, GA, just outside of Atlanta. We are staffed with expert service technicians who provide quality Hyundai repair and maintenance. Rick Case Hyundai is located in Duluth, GA, just outside of Atlanta. We are staffed with expert service technicians who provide quality Hyundai repair and maintenance.
And they even twisted the knife by sending our $90,000 lemon home to us covered in dust and dirt. Thanks Rick case for making me regret every penny of this awful experience.
There is no customer service here - no one at this dealer or manufacturer cares. The concierge service they offer is complete vapor - it simply doesn’t exist. They do not communicate anything - ever - you will need to beg them and the will make you feel like a problem regardless. The management does not care and will not help - don’t bother calling they don’t call back ever.
This bit about “treating every customer like a friend” is absolutely insulting and offensive in context with how they treat people - none of my friends or acquaintances would ever treat people like this - rick case and genesis should be ashamed.
PS; before even thinking of buying anything from them come to the dealership on a Saturday morning and stand in the excruciatingly long line of unhappy owners and see for yourself if my experience resonates - I’m not alone. Run away from this dealer and do not buy a Hyundai or genesis.