Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

649 Reviews

99% Would Recommend
Latest Review 7 days ago

Reviews


CR
Curtis R.
Northridge, CA
Saturn VUE
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Curtis said the staff at this business are really good at what they do. They are honest and he trusts them with his vehicle.
This review was collected via phone interview by Customer Research Inc.

KP
KATHLEEN P.
Granada Hills, CA
Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2018
Dead battery
Rick and Tim are always helpful, honest and willing to discuss options. Its reassuring to have a trustworthy auto shop and knowledgeable mechanics in the neighborhood!

KS
KAREN S.
Granada Hills, CA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018
Expert automotive service you can trust and good customer service.
Trustworthy, professional automotive service team. They'll help you keep your car running smoothly if you try and follow their recommendations for future service too. If you're looking for good automotive mechanics you've just found them.

GG
GREG G.
Granada Hills, CA
Toyota Sequoia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018
Super friendly and super comprehensive
First time using these guys and was very impressed. Have a 2005 Toyota Sequoia we're about to haul a camper trailer with so they did a top to bottom inspection, changed all fluids, found one leaking shock, and even gave it a bath! Will definitely be returning.

DS
Dwayne S.
Granada Hills, CA
Cadillac STS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Dwayne said everything got done and it seems to be working.
This review was collected via phone interview by Customer Research Inc.

RN
Robin N.
Granada Hills, CA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Robin said the employees were careful and did a good job.
This review was collected via phone interview by Customer Research Inc.

MS
MICHAEL S.
Granada Hills, CA
Hyundai Santa Fe Sport
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018
Fast, Friendly, Fair
Brought our car in for a flat tire. Tim (Rick’s son) was able to squeeze us in even though they were booked up for two solid days. They fixed the tire while we waited, where we got to speak to another customer who’d been coming to Rick’s for service on all his work vehicles, plus all his children’s cars for over 20 years. This was our first time at Rick’s. The shop is super clean and price was extremely reasonable. Both Rick and Tim were very nice, Rick even showing us his wall of baby pics of his family and employees! When an employer treats his employees like family, i know he will treat our cars with care. Great family shop. Will be using from now on. Recommend.

CO
CARLOS O.
Canyon Country, CA
Ford Econoline Wagon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018
Maintaining
Always a pleasure
My family's macanic

JS
JOE S.
Northridge, CA
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018
Great repair at a fair price
I was taking my Prius in for repair to resolve a temperature sensor issue. I had taken it to Toyota who recommended replacing the sensor and the water pump. The price they quoted was too high! On the advice of my future father-in-law, I took my car to Rick’s. They quoted a price that was more than $100 cheaper than Toyota and pointed out some potentially serious issues that Toyota had either missed or not mentioned.
The service was great and I haven’t had any issues with the sensor since (something that various online forums said was not uncommon to experience). To make it better, the cost of the repair was STILL less expensive than the total cost quote from Toyota, even when accounting for the $145 diagnostic fee that Toyota required that I paid (even though I took the car in and told them exactly what error codes I was receiving and they only confirmed this information which their diagnostics).
It’s great when the “little guys” beat the dealership on all fronts. I look forward to working with the people at Rick’s in the future.

FN
Fanny N.
Granada Hills, CA
Chevrolet HHR
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Fanny said she always gets really good service at this business. The staff is very professional and courteous.
This review was collected via phone interview by Customer Research Inc.

MV
Marcus V.
Santa Clarita, CA
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Marcus said they get him in and out easily.
This review was collected via phone interview by Customer Research Inc.

GS
Greg S.
Granada Hills, CA
Chevrolet Astro Cargo Van
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Greg said he appreciates the excellent service and the quality of the repairs performed.
This review was collected via phone interview by Customer Research Inc.

LH
Lauren H.
Santa Clarita, CA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Lauren said the business was quick and had excellent customer service.
This review was collected via phone interview by Customer Research Inc.

RS
Roger S.
Granada Hills, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Roger said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JF
Jason F.
Granada Hills, CA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Jason said everything was great. There was one small problem that caused an extra day delay, but they took care of it.
This review was collected via phone interview by Customer Research Inc.

VT
Vartuhi T.
Granada Hills, CA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018
Great service
I love this place ,great service and they were nice and friendly.

KB
Kurtis B.
Granada Hills, CA
Nissan Maxima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Kurtis said he had an amazing time and it was great.
This review was collected via phone interview by Customer Research Inc.

PG
PAUL G.
Granada Hills, CA
Lexus ES
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018
Honest and trustworthy owners...easy to deal with.
Rick and Tim are straight shooters and very knowledgeable. Reasonable pricing helps too!

MV
Marti V.
Granada Hills, CA
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Marti said they are amazing and really good. They are thorough and honest. She appreciates and trusts them.
This review was collected via phone interview by Customer Research Inc.

DW
Daniel W.
Canyon Country, CA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Daniel said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 649 in total