Riverside Hyundai Rome


Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5rating 4.55

390 Reviews

ReScore Reviews™ (8)

ReScore
Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75
Original
Overall Rating 2.375/5Overall Rating 2.375/5rating 2.375rating 2.375rating 2.375
92% Would Recommend
100% Business Response
Latest Review 7 days ago
Jerry H. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Close to home"
Good friendly atmosphere
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 10/02/2017
Service Type: Maintenance
Review Created: 10/13/2017 11:30 AM
Kathy M O. at Riverside Hyundai Rome responded on 10/16/2017

Hi Jerry,  I would like to thank you for taking the time to rate our dealership.  We do appreciate you giving us a 5 star rating.  If I can be of further assistance in the future, please let me know.  Thank you for your business.


Kathy Otting

Juan R. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service "
Kathy with riverside Hyundai provides excellent service
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/06/2017
Service Type: Repair
Review Created: 10/10/2017 12:20 PM
Kathy M O. at Riverside Hyundai Rome responded on 10/11/2017

Hi Juan,  I would like to thank you for taking the time to rate our dealership.  We do appreciate you giving us a 5 star rating.  If I can be of further assistance in the future, please let me know.  Thank you for your business.


Kathy Otting

Timothy O. on 10/06/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good service "
Taken care of in a timely manner.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/30/2017
Service Type: Maintenance
Review Created: 10/06/2017 06:35 PM
Kathy M O. at Riverside Hyundai Rome responded on 10/11/2017

Hi Timothy,  I would like to thank  you for taking the time to rate our dealership.   If I can be of assistance in the future, please let me know.  Thank you for your business.


Kathy Otting

Verified Customer on 10/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Routine service"
Courteous, professional customer service and work done in a timely manner
Vehicle: 2015 Hyundai Accent
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/06/2017 01:23 PM
Kathy M O. at Riverside Hyundai Rome responded on 10/11/2017

Hello,  I would like to thank you for taking the time to rate our dealership.  We do appreciate you giving us a 5 star rating.  If I can be of further assistance in the future, please let me know.  Thank you for your business.


Kathy Otting

Shawn N. on 10/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Shawn loves Bella"
Riversides service department is totally amazing! They have the best team of people working in that department! I got in at 800am and out by 915am! Totally Amazing!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/02/2017
Service Type: Maintenance
Review Created: 10/05/2017 06:30 AM
Kathy M O. at Riverside Hyundai Rome responded on 10/11/2017

Hi Shawn,  I would like to thank you for taking the time to rate our dealership.  We do appreciate you giving us a 5 star rating.  Thank you for your kind comments, they are greatly appreciated.  If I can be of further assistance in the future, please let me know.  Thank you for your business.


Kathy Otting

Thomas T. on 10/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great experience."
Nice facility with coffee and snacks, friendly helpful staff.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 09/30/2017
Service Type: Maintenance
Review Created: 10/04/2017 11:33 AM
Kathy M O. at Riverside Hyundai Rome responded on 10/04/2017

Hi Thomas,  I would like to thank you for taking the time to rate our dealership.  We do appreciate you giving us a 5 star rating.  If I can be of further assistance in the future, please let me know.  Thank you for your business.


Kathy Otting

Brett S. on 09/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They are timely and personable "
Excellent always!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/25/2017
Service Type: Maintenance
Review Created: 09/30/2017 04:54 PM
Kathy M O. at Riverside Hyundai Rome responded on 10/03/2017

Hi Brett,  I would like to thank you for taking the time to rate our dealership.  We do appreciate you giving us a 5 star rating.  If I can be of further assistance in the future, please let me know.  Thank you for your business. 


Kathy Otting

Becky J. on 09/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
I did not purchase my car from Riverside Hyundai, so I was somewhat hesitant. I called to make the appointment and spoke with Thomas, so professional and genuinely nice! He took care of me the day of the appointment, I was just so impressed. Caring, compassion and professionalism never goes out of style!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/27/2017
Service Type: Maintenance
Review Created: 09/29/2017 10:36 AM
Kathy M O. at Riverside Hyundai Rome responded on 10/03/2017

Hi Becky,  I would like to thank you for taking the time to rate our dealership.  We do appreciate you giving us a 5 star rating.  Your comments are greatly appreciated.  If I can be of further assistance in the future, please let me know.  Thank you for your business.


Kathy Otting

Pamela B. on 09/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and helpful"
Looking forward to trading
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/26/2017
Service Type: Maintenance
Review Created: 09/28/2017 11:44 AM
Kathy M O. at Riverside Hyundai Rome responded on 10/03/2017

Hi Pamela,  I would like to thank you for taking the time to rate our dealership.  We do appreciate you giving us a 5 star rating.  If I can be of further assistance in the future, please let me know.  Thank you for your business.


Kathy Otting

Lynda B. on 09/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"review"
G
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/26/2017
Service Type: Repair
Review Created: 09/28/2017 10:05 AM
Kathy M O. at Riverside Hyundai Rome responded on 09/28/2017

Hi Lynda,  I would like to thank you for taking the time to rate our dealership.  We do appreciate you giving us a 5 star rating.  If I can be of further assistance in the future, please let me know.  Thank you for your business.


Kathy Otting

Deborah A. on 09/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Everyone is courteous and ready to serve."
We had a recall we were unaware of (second recall). I'm not sure why we aren't receiving notices. Other than that, everything is great.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/25/2017
Service Type: Maintenance
Review Created: 09/27/2017 08:59 PM
Kathy M O. at Riverside Hyundai Rome responded on 09/28/2017

Hi Deborah,  I would like to thank you for taking the time to rate our dealership.  We do appreciate you giving us a 5 star rating.  If I can be of further assistance in the future, please let me know.  Thank you for your business.


Kathy Otting

Renee B. on 09/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service "
Always great customer service
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 09/25/2017
Service Type: Maintenance
Review Created: 09/27/2017 02:43 PM
Kathy M O. at Riverside Hyundai Rome responded on 10/03/2017

Hi Renee,  I would like to thank you for taking the time to rate our dealership.  We do appreciate you giving us a 5 star rating.  If I can be of further assistance in the future, please let know.  Thank you for your business.  .



Kathy Otting

Larry W. on 09/27/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Slow and unfriendly. I didn't get what I paid for. "
I would not.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 09/22/2017
Service Type: Maintenance
Review Created: 09/27/2017 03:25 AM
Kathy M O. at Riverside Hyundai Rome responded on 10/04/2017

Hi Larry,  I would like to thank you for taking the time to rate our dealership.   The surveys are important to us, they help to determine where improvements are needed.  I do apologize that your service visit was not to your expectations.  If I can be of further assistance, please let me know.  Thank you for your business and hope you continue to do business with us.


Kathy Otting

Verified Customer on 09/25/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Poor customer service in service department"
If you bring your car here for repairs or routine maintenance, it doesn't matter how long you've been bringing your car to them... You're just a number. They're going to try to upcharge you at every chance.
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 09/21/2017
Service Type: Maintenance
Review Created: 09/25/2017 10:07 PM
Kathy M O. at Riverside Hyundai Rome responded on 10/04/2017

Hello,  I would like to thank you for taking the time to rate our dealership.  The surveys help us to determine where improvements are needed.  I do apologize that your service visit was not up to your expectations.  I would like to talk to you about your visit.  I can be reached at 706-378-3902.  If I can be of further assistance, please let me know.  Thank you for your business and hope you continue to service with us.


Kathy Otting

Verified Customer on 09/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"local"
convenient, local business
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/19/2017 11:32 AM
Kathy M O. at Riverside Hyundai Rome responded on 09/20/2017

Hello,  I would like to thank you for taking the time to rate our dealership.  The surveys are important to the dealership, they help to determine where improvements are needed.  If I can be of further assistance in the future, please let me know.  Thank you for your business.


Kathy Otting

Sam E. on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They make me feel like family. From just looking, to making a deal and the service department is the best. Makes you want to go back again and again"
Very good people, from selling cars to service
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/16/2017 06:53 PM
Kathy M O. at Riverside Hyundai Rome responded on 09/18/2017

Hi Sam,  I would like to thank you for taking the time to rate our dealership.  We do appreciate you giving us a 5 star rating.  Your comments are greatly appreciated.  If I can be of further assistance in the future, please let me know.  Thank you for your business.


Kathy Otting

James M. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly employees professional service "
Will definitely be back for future service
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/14/2017 09:37 PM
Kathy M O. at Riverside Hyundai Rome responded on 09/15/2017

Hi James,  I would like to thank you for taking the time to rate our dealership.  We do appreciate you giving us a 5 star rating.  If I can be of further assistance in the future, please let me know.  Thank you for your business.


Kathy Otting

Verified Customer on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service is provided in a timely and friendly manner. My representative is top notch and makes me feel that my service will be done to perfection."
Cannot say enough GOOD things about my relationship with this organization.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/14/2017 09:24 PM
Kathy M O. at Riverside Hyundai Rome responded on 09/15/2017

Hello,  I would like to thank you for taking the time to rate our dealership.  We do appreciate you giving us a 5 star rating.  Thanks so much for your comments, they are greatly appreciated.  If I can be of further assistance in the future, please let me know.  Thank you for your business.


Kathy Otting

Steven C. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"First Time Customer "
Great first impression
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/14/2017 06:47 PM
Kathy M O. at Riverside Hyundai Rome responded on 09/15/2017

Hi Steven,  I would like to thank you for taking the time to rate our dealership.  We do appreciate you giving us a 5 star rating.  If I can be of further assistance in the future, please let me know.  Thank you for your business.


Kathy Otting

Verified Customer on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Sonata"
Friendly people
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/05/2017
Service Type: Maintenance
Review Created: 09/13/2017 01:52 PM
Kathy M O. at Riverside Hyundai Rome responded on 09/14/2017

Hello,  I would like to thank you for taking the time to rate our dealership.  We do appreciate you giving us a 5 star rating.  If I can be of further assistance in the future, please let me know.  Thank you for your business.


Kathy Otting

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