Riverside Hyundai Rome


Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5rating 4.54

437 Reviews

ReScore Reviews™ (9)

ReScore
Overall Rating 4.77778/5Overall Rating 4.77778/5Overall Rating 4.77778/5Overall Rating 4.77778/5rating 4.77778
Original
Overall Rating 2.44444/5Overall Rating 2.44444/5rating 2.44444rating 2.44444rating 2.44444
93% Would Recommend
100% Business Response
Latest Review 1 day ago
Edna L. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"the people"
the people are all real nice
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 01/17/2018 10:26 AM
Kathy M O. at Riverside Hyundai Rome responded on 01/18/2018

Hi Edna,  I would like to thank you for taking the time to rate our dealership.  We do appreciate you giving us a 5 star rating.  If I can be of further assistance in the future, please let me know.  Thank you for your business.


Kathy Otting

Laura S. on 01/16/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Customer Service "
The associates are always very knowledgeable, friendly and happy to help. The only issue I had was the wait time was a little long.
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 01/12/2018
Service Type: Maintenance
Review Created: 01/16/2018 02:00 PM
Kathy M O. at Riverside Hyundai Rome responded on 01/18/2018
Hi Laura,  I would like to thank you for taking the time to rate our dealership.  The surveys are important to our dealership, they help us to determine where improvements are needed.  I do apologize that your wait time was longer than expected.  If I can be of further assistance in the future, please let me know.  Thank you for your business.


Kathy Otting
Verified Customer on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very nice assicoates and very knowledgeable staff"
Wil always use riverside for needs for my Hyundai
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 01/13/2018
Service Type: Maintenance
Review Created: 01/16/2018 10:50 AM
Kathy M O. at Riverside Hyundai Rome responded on 01/16/2018

Hello,  I would like to thank you for taking the time to rate our dealership.  We do appreciate you giving us a 5 star rating.  Thank you for your comments, they are greatly appreciated. If I can be of further assistance in the future, please let me know.  Thank you for your business.


Kathy Otting

Melinda B. on 01/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Tire rotation"
Some dealerships tell you they’re rotating your tires, but don’t. This dealership actually does.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 01/04/2018
Service Type: Maintenance
Review Created: 01/13/2018 12:50 PM
Kathy M O. at Riverside Hyundai Rome responded on 01/15/2018

Hi Melinda,  I would like to thank you for taking the time to rate our dealership.  We do appreciate you giving us a 5 star rating.  Thank you for your comments, they are greatly appreciated.  If I can be of further assistance in the future, please let me know.  Thank you for your business.


Kathy Otting

Thelma T. on 01/02/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"clean and professional service"
good
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 12/30/2017
Service Type: Maintenance
Review Created: 01/02/2018 12:21 PM
Kathy M O. at Riverside Hyundai Rome responded on 01/04/2018

Hi Thelma,  I would like to thank you for taking the time to rate our dealership.  We do appreciate you giving us a 5 star rating.  If I can be of further assistance in the future, please let me know.  Thank you for your business.


Kathy Otting

Tommy S. on 01/02/2018
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Not a good experience "
Not a good experience
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 12/29/2017
Service Type: Repair
Review Created: 01/02/2018 12:14 PM
Kathy M O. at Riverside Hyundai Rome responded on 01/04/2018

Hi Tommy,  I would like to thank you for taking the time to rate our dealership.  The surveys are important to our dealership.  They help to determine where improvements are needed.  I apologize your repair took longer than expected.  If I can be of further assistance in the future, please let me know.  Thank you for your business.


Kathy Otting

Jeffery E. on 01/01/2018
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"People are friendly "
Convenient to use but can’t afford
Vehicle: 2014 Hyundai Azera
Category: Service
Service Date: 12/28/2017
Service Type: Maintenance
Review Created: 01/01/2018 10:35 AM
Kathy M O. at Riverside Hyundai Rome responded on 01/04/2018

Hi Jeffery,  I would like to thank you for taking the time to rate our dealership.  The surveys are important to our dealership.  They help to determine where improvements are needed.  If I can be of further assistance in the future, please let me know.  Thank you for your business.


Kathy Otting

Kelli K. on 12/30/2017
Verified badge inactive Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice costumer service "
Got my car in and out quickly and gave me a rental
Service Type:
Review Created: 12/30/2017 08:10 AM
Kathy M O. at Riverside Hyundai Rome responded on 01/04/2018

Hi Kelli,  I would like to thank you for taking the time to rate our dealership.  We do appreciate you giving us a 5 star rating.  If I can be of further assistance in the future, please let me know.  Thank you for your business.


Kathy Otting

Kayla H. on 12/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service"
I bought my Hyundai in July and have been 3 times to have it serviced and the team has went above and beyond to make sure I am well taken care of. I refuse to take my car anywhere else!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 12/22/2017
Service Type: Maintenance
Review Created: 12/29/2017 05:21 PM
Kathy M O. at Riverside Hyundai Rome responded on 12/30/2017

Hi Kayla,  I would like to thank you for taking the time to rate our dealership.  We do appreciate you giving us a 5 star rating.  Thanks so much for you comments, they are greatly appreciated.  If I can be of further assistance in the future, please let me know.  Thank you for your business.


Kathy Otting

Verified Customer on 12/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice costumer service "
Always happy and get in and out quickly
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 12/22/2017
Service Type: Maintenance
Review Created: 12/27/2017 02:27 PM
Kathy M O. at Riverside Hyundai Rome responded on 12/30/2017

Hello,  I would like to thank you for taking the time to rate our dealership.  We do appreciate you giving us a 5 star rating.  If I can be of further assistance in the future, please let me know.  Thank you for  your business.


Kathy Otting

Dennis L. on 12/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Visit"
I was satisfied with the courtesy and quality I received during my visit.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 12/22/2017
Service Type: Maintenance
Review Created: 12/26/2017 10:33 PM
Kathy M O. at Riverside Hyundai Rome responded on 01/04/2018

Hi Dennis,  I would like to thank you for taking the time to rate our dealership.  We do appreciate you giving us a 5 star rating.   If I can be of further assistance in the future, please let me know.  Thank you for your business.


Kathy Otting

Renee B. on 12/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service "
Always great customer service with Kathy
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 12/21/2017
Service Type: Maintenance
Review Created: 12/25/2017 05:32 PM
Kathy M O. at Riverside Hyundai Rome responded on 01/04/2018

Hi Renee,  I would like to thank you for taking the time to rate our dealership.  We do appreciate you giving us a 5 star rating and thank you for your comments.  If I can be of further assistance in the future, please let me know.  Thank you for your business.


Kathy Otting

Heather H. on 12/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service"
They took care and were accommodating to a single mom.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 12/14/2017
Service Type: Maintenance
Review Created: 12/21/2017 04:36 PM
Deborah C. on 12/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good service"
Kathy does a great job of making women feel at home and the service is great!
Vehicle: 2013 Hyundai Genesis
Category: Service
Service Date: 12/19/2017
Service Type: Repair
Review Created: 12/21/2017 10:26 AM
Carrie D. on 12/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai hybrid service"
Great friendly servive
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 12/13/2017
Service Type: Maintenance
Review Created: 12/19/2017 03:30 AM
Willard S. on 12/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Every thing is done right."
Good
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 12/11/2017
Service Type: Maintenance
Review Created: 12/17/2017 04:35 AM
Kathy M O. at Riverside Hyundai Rome responded on 12/22/2017

Hi Willard,  I would like to thank you for  taking the time to rate our dealership.  We do appreciate you giving us a 5 star rating.  If I can be of further assistance in the future, please let me know.  Thank you for your business.


Kathy Otting

Justina T. on 12/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Kathy let me get a loaner car while I had my recall issues taken care of which was grateful because it took allday . I'm ok with it taking allday due the seriousness of the recalls
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 12/12/2017
Service Type: Repair
Review Created: 12/14/2017 10:14 AM
Kathy M O. at Riverside Hyundai Rome responded on 12/22/2017

Hi Justina,  I would like to thank you for taking the time to rate our dealership.  We do appreciate you giving us a 5 star rating.  If I can be of further assistance in the future, please let me know.  Thank you for your kind comments and thank you for your business. 


Kathy Otting

Verified Customer on 12/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service"
The service is very good. The only problems that I had is going on line and making and appointment. No one ever called me back with a time or left a message on my voice mail. Other problem. I needed my right front psi light shut off. Instead the three lights that were working were shut off.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 12/06/2017
Service Type: Maintenance
Review Created: 12/08/2017 10:16 AM
Kathy M O. at Riverside Hyundai Rome responded on 12/11/2017

Hello,  I would like to thank you for taking the time to rate our dealership.  We do appreciate you giving us a 5 star rating.  If I can be of further assistance in the future, please let me know.  Thank you for your business. 


Kathy Otting

Pamela B. on 12/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly staff"
Looking forward to purchasing a new vehicle in the future
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 11/30/2017
Service Type: Maintenance
Review Created: 12/08/2017 03:47 AM
Kathy M O. at Riverside Hyundai Rome responded on 12/08/2017

Hi Pamela,  I would like to thank you for taking the time to rate our dealership.  We do appreciate you giving us a 5 star rating.  If I can be of further assistance in the future, please let me know.  Thank you for your business.


Kathy Otting


Verified Customer on 12/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fix"
Had to bring it back the AC went out again. It is still at riverside
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/29/2017
Service Type: Repair
Review Created: 12/01/2017 10:38 AM
Kathy M O. at Riverside Hyundai Rome responded on 12/01/2017

Hi Tommy,  I would like to thank you for taking the time to rate our dealership.  We do appreciate you giving us a 5 star rating.  If I can be of further assistance in the future, please let me know.  Thank you for your business.


Kathy Otting

Displaying Review 1 - 20 of 437 in total