Road Runner Service & Tire

Thanks!

Thanks!

We appreciate your confidence in us. 

Thank you for taking the time to review our business. I think you've been our customer since the begining.

I'm glad to see you were satisfied with the service you recieved. We always strive to provide a 5 star service to all our customers.  Please let us know what it was that did not meet this status so that we may get it corrected. 

Thank you for over 14 years of business Earnest. I hope you were satified with the service you recieved as we strive to give everyone a five star service. I assume everything is ok because we have not heard otherwise. 

Hi Mrs Norton, I'm sorry we did not meet a 5 star rating with you. Please let us know what we can do better to make your experience the best it can be. We strive to keep our ratings at 5 star because in our opinion... 4 just isn't good enough. Please call us and let us know what went wrong with your visit and we will do everything we can to rectify it. Also, we hope your friend you brought in was happy with the free service she recieved. Thank you, ~ Regi Melton

Hi David, I'm sorry we did not meet a 5 star rating with you. Please let us know what we can do better to make your experience the best it can be. We strive to keep our ratings at 5 star because in our opinion... 4 just isn't good enough. Please call us and let us know what went wrong with your visit and we will do everything we can to rectify it. Thank you, ~ Regi Melton

Hi Rick, I'm sorry we did not meet a 5 star rating with you. Please let us know what we can do better to make your experience the best it can be. We strive to keep our ratings at 5 star because in our opinion... 4 just isn't good enough. Please call us and let us know what went wrong with your visit and we will do everything we can to rectify it. Thank you, ~ Regi Melton

Thank you for your great worded review. We strive to keep a 5 Star rating. Next time you're in, please let us know what more we can do to acomplish this goal. 

Dear Laura, I'm sorry you feel like you did not receive quality work from us on the 4 tires we balanced for you on 3/1/17 on your 2007 GMC Acadia. When you came in, you told us you bought these tires from Sears and we advised you they are worn and you needed new tires. Upon our phone conversation 3/8/17, you said you thought it was a bad alignment you received from us on Oct. 20th 2015 and 25,216 miles ago. We disagree that the work you received from us on either visit was bad or insufficient in any way. We strive to treat all our customers fair and we strive to make any honest mistake right. If these were our tires, we would have advised you to keep them inflated and rotated on a regular maintenance schedule. Tires that are not maintained every 3000-5000 miles will not wear properly.  Again, Sorry you're not happy with us.

Thanks Raymond, we appreciate you and Mary being our customer for well over a decade and putting your trust in us.