Road Runner Service & Tire

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903-785-2745
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Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92
4.9

( 844 Reviews )

5 star
94%
4 star
4%
3 star
<1%
2 star
<1%
1 star
<1%
100% Would Recommend
Latest Review 3 months ago

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214 West 1st Street
Mount Pleasant, TX 75455
Overall Rating 4.8906278/5Overall Rating 4.8906278/5Overall Rating 4.8906278/5Overall Rating 4.8906278/5rating 4.8906278
50.0 miles away
11/12/2019 - "Outstanding service !!!!"
"Trust and quality of work is the peace of mind from the outstanding staff !!!"

Reviews

PL
PETER L.
Sumner, TX
Isuzu Rodeo
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/26/2018
Trustworthy shop
Repairs were well explained. The only reason this is not a 5star review is I am very picky. One of the services preformed was an alignment. The car goes perfectly straight down the road but the mechanic did not center the steering wheel. This normally happens because the mechanic does not take the time to actually sit in the seat during the alignment process to center the wheel. They just reach in the window and set the wheel.
Recommended
FG
Favinan G.
Arlington, TX
Toyota Tacoma
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/14/2018 Category: Service
Favinan said he would recommend the business.
Recommended
This review was collected via phone interview by Customer Research Inc.
DA
Demonquez A.
Paris, TX
Cadillac DeVille
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/17/2018 Category: Service
Demonquez said the business provided good service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ronnie & Regina M., Owners from Road Runner Service & Tire responded on 02/05/2018

Thanks!

HM
Hunter M.
Paris, TX
GMC Sierra 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/13/2018 Category: Service
Hunter said he recommends the business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ronnie & Regina M., Owners from Road Runner Service & Tire responded on 02/05/2018

Thanks!

JE
James E.
Texas
Chevrolet Monte Carlo
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/29/2017 Category: Service
James said staff were very courteous. They scheduled his vehicle quickly and got it serviced right away. They told him what else his vehicle needed. They have wonderful customer service. He is extremely happy with the great service they provided to his vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ronnie & Regina M., Owners from Road Runner Service & Tire responded on 01/09/2018

We appreciate your confidence in us. 

SW
Sam W.
Pattonville, TX
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/21/2017 Category: Service
Sam said he would recommend this business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ronnie & Regina M., Owners from Road Runner Service & Tire responded on 01/09/2018

Thank you for taking the time to review our business. I think you've been our customer since the begining.

MM
Michael M.
Texas
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/29/2017 Category: Service
Michael said the employees did a good job for him and he was satisfied with everything.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ronnie & Regina M., Owners from Road Runner Service & Tire responded on 12/21/2017

I'm glad to see you were satisfied with the service you recieved. We always strive to provide a 5 star service to all our customers.  Please let us know what it was that did not meet this status so that we may get it corrected. 

EN
Earnest N.
Paris, TX
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/22/2017 Category: Service
Earnest said he has gotten some of the best work done at this business.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ronnie & Regina M., Owners from Road Runner Service & Tire responded on 10/09/2017

Thank you for over 14 years of business Earnest. I hope you were satified with the service you recieved as we strive to give everyone a five star service. I assume everything is ok because we have not heard otherwise. 

RN
Rickie N.
Paris, TX
Buick Century
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/28/2017 Category: Service
Rickie said the business has nice people working there and they know what they are doing.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ronnie & Regina M., Owners from Road Runner Service & Tire responded on 08/29/2017

Hi Mrs Norton, I'm sorry we did not meet a 5 star rating with you. Please let us know what we can do better to make your experience the best it can be. We strive to keep our ratings at 5 star because in our opinion... 4 just isn't good enough. Please call us and let us know what went wrong with your visit and we will do everything we can to rectify it. Also, we hope your friend you brought in was happy with the free service she recieved. Thank you, ~ Regi Melton

DP
DAVID P.
Paris, TX
Chevrolet Avalanche
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/26/2017
Honesty, and fair price
Will return as long as I live in Paris area.
Recommended
Ronnie & Regina M., Owners from Road Runner Service & Tire responded on 08/28/2017

Hi David, I'm sorry we did not meet a 5 star rating with you. Please let us know what we can do better to make your experience the best it can be. We strive to keep our ratings at 5 star because in our opinion... 4 just isn't good enough. Please call us and let us know what went wrong with your visit and we will do everything we can to rectify it. Thank you, ~ Regi Melton

RM
Rick M.
Texas
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/25/2017 Category: Service
Rick said he would recommend this business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ronnie & Regina M., Owners from Road Runner Service & Tire responded on 09/12/2017

Hi Rick, I'm sorry we did not meet a 5 star rating with you. Please let us know what we can do better to make your experience the best it can be. We strive to keep our ratings at 5 star because in our opinion... 4 just isn't good enough. Please call us and let us know what went wrong with your visit and we will do everything we can to rectify it. Thank you, ~ Regi Melton

TR
Tom R.
Powderly, TX
GMC Acadia
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/13/2017 Category: Service
Tom said the person he was dealing with seemed to be honest and he tried to fix the vehicle, but it has an ongoing problem.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ronnie & Regina M., Owners from Road Runner Service & Tire responded on 04/17/2017

Thank you for your great worded review. We strive to keep a 5 Star rating. Next time you're in, please let us know what more we can do to acomplish this goal. 

JP
James P.
Arthur City, TX
Toyota Tacoma
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/08/2017 Category: Service
James said this business does a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
LM
Laura M.
Clarksville, TX
GMC Acadia
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/07/2017 Category: Service
Laura said she has a problem with some of the work this business has done for her, so she needs to bring her vehicle back to them.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ronnie & Regina M., Owners from Road Runner Service & Tire responded on 03/08/2017

Dear Laura, I'm sorry you feel like you did not receive quality work from us on the 4 tires we balanced for you on 3/1/17 on your 2007 GMC Acadia. When you came in, you told us you bought these tires from Sears and we advised you they are worn and you needed new tires. Upon our phone conversation 3/8/17, you said you thought it was a bad alignment you received from us on Oct. 20th 2015 and 25,216 miles ago. We disagree that the work you received from us on either visit was bad or insufficient in any way. We strive to treat all our customers fair and we strive to make any honest mistake right. If these were our tires, we would have advised you to keep them inflated and rotated on a regular maintenance schedule. Tires that are not maintained every 3000-5000 miles will not wear properly.  Again, Sorry you're not happy with us.

RA
Raymond A.
Powderly, TX
Dodge Grand Caravan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/14/2017 Category: Service
Raymond said this business services his vehicle all the time, and they do a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ronnie & Regina M., Owners from Road Runner Service & Tire responded on 02/22/2017

Thanks Raymond, we appreciate you and Mary being our customer for well over a decade and putting your trust in us.

MW
Michelle W.
Paris, TX
Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/19/2015 Category: Service
Michelle said the service at this business was fine but expensive.
Recommended
This review was collected via phone interview by Customer Research Inc.
TJ
THOMAS J.
Paris, TX
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/15/2015
Quick service
Oil change was done in under 30 minutes. Aside from being a bit pricey the guys are excellent.
Recommended
EC
EVELYN C.
Grant, OK
GMC Yukon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/01/2015
good
Quick service
Recommended
GM
Gene M.
Paris, TX
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/08/2015 Category: Service
Gene said the business did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
RE
Ramona E.
Volkswagen Jetta
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/09/2014 Category: Service
Ramona said when they changed her oil, they put the new sticker upside down on top of the old sticker. She had to return to the business to get it fixed.
Recommended
This review was collected via phone interview by Customer Research Inc.