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Rocket Auto Sales Service and Collision

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(38 Reviews)
63
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
63
Net Promoter Score ®

Business Details

About

Here at Rocket Auto we believe that car buying should be easy and owning one should be easier. This mission statement and the buy in from the staff has made Rocket Auto one of the fastest growing dealers in South Louisiana. With the unique ability to offer a one stop shop for all of your vehicle needs, including Sales, Service and Here at Rocket Auto we believe that car buying should be easy and owning one should be easier. This mission statement and the buy in from the staff has made Rocket Auto one of the fastest growing dealers in South Louisiana. With the unique ability to offer a one stop shop for all of your vehicle needs, including Sales, Service and Collision the value in being part of the Rocket family is second to none. With putting you, the customer first, we are able to build a trust that reliefs any of the anxiety and stress of the car purchasing and repair process. ...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(225) 751-4432

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
12545 Jefferson Hwy Baton Rouge, LA 70816
Rocket Auto Sales Service and Collision 's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(38 Reviews)

LN
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linda n.
Baton Rouge, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2023
verified customerVerified Customer
10
Great Service
The people are so nice and really good service. I told my family and friends about Rocket Auto Sales .

RB
rachel/ phil b.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2023
verified customerVerified Customer
10
Excellent service at Rocket Auto
Our daughter’s Volvo broke down in Baton Rouge on a trip from Auburn to Dallas. AAA recommended Rocket and transported car there. Robert was in communication with me in Virginia immediately , diagnosed the problem and had car running in 2 days, having to wait for a fuel fllter to be overnited. Very nice and knowledgeable people there. Highly recommended.

MK
matt k.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2023
verified customerVerified Customer
10
Awesome service!
Used Rocket many times over the years. Always fast and done right the first time

LD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2023
verified customerVerified Customer
10
Tahoe service
Overall great service done professionally. Would recommend to all my friends.

MK
matt k.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2023
verified customerVerified Customer
10
Excellent service
Quick turn around on work done. Very satisfied!

Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/07/2022
verified customerVerified Customer
5
Great customer service, but high prices
The people I worked with were very friendly and understanding. The service was as fast as they could do it though, so it took about 2 days. They also were very expensive in the end. My quote for rotor and brakes changed was over $100 more than it needed too. I went to another shop for this.

CJ
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CANDICE J.
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/02/2022
verified customerVerified Customer
6
Customer Service
The women at the desk in service was quite rude to me. I don’t know if she was having a bad day or what, but when i spoke of my discount she caught an attitude. I wasn’t trying to get over or anything that is just the rate I always get when i come. Other than that the main office was very kind and resolved the issue.

RP
RODERICK P.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/24/2022
verified customerVerified Customer
0
used 2011 yukon Denali
If I could give a 0 I would. Nothing about this Experience was good We will promise a new motor we didn't get the car tell September we did the Purchase in August And the check in the right was on the tire service light was on one which is still on they took the original tires off of the vehicle . Is the abdominer did not read the knowledge which I think was tempered with. I been trying to speak to the owner for 2 months now and haven't called me yet.
The only good thing was Britney she was awesome she's great at what she does she needs to raise she really helped us out and she was the only one at this place that helped us. The so Call Manager Devin was really rude dismissive then return my calls are text or anything

CB
CASSIA B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2021
verified customerVerified Customer
10
Quick repair
Was please with customer service and speed of repair

NJ
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NATESHUS J.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/04/2021
verified customerVerified Customer
0
Great customer service but bad service.
I purchased my vehicle from Rocket Auto, so it had to go through service before it could be saleable. Anyway within a month, my engine went out, but I had a warranty. After having my vehicle a month, I finally got my vehicle. The next day, engine light came on again. I thought maybe because it was another engine but it wasn't. I went to get the codes read and it said I needed my oxygen sensors changed, so I was asked to bring back my vehicle and they would take care of it. My car was also leaking oil. They took care of the leak( supposed because I see smoke every now and then). I was told they were going to change 2 sensor but only one was changed. I got my vehicle back again and within a few hours, my check engine light came on. I brought it to Autozone to check the codes, the exact ones from before, which tell me they didn't diagnose my vehicle themselves or was trying to use me and my warranty up. After that, I couldn't even confidently go back to them. There is no reason my vehicle should be reading the same codes if you properly diagnosed it. So no I could not confidently recommend this company to anyone.

MC
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Mr./Ms. C.
Baton Rouge, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2021
verified customerVerified Customer
10
Great Service
Always fast and great service!

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2021
verified customerVerified Customer
10
Outstanding Dealership
I visited Rocket Auto Dealership here in Baton Rouge and I must honestly say…” Extraordinary Service “ all around. From the entrance to the exit. Staff was Superb!! Namely Ms Brittney and Mr Jacob. I highly recommend this dealership for all your car needs.

ME
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2021
verified customerVerified Customer
10
Thanks guys
Great service

CB
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CHAD B.
Baton Rouge, LA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2021
verified customerVerified Customer
10
Great fleet service
Replaced a transmission in one of my fleet vehicles. Will definitely use them for all of our service from now on.

EO
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EARNESTINE O.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2021
verified customerVerified Customer
10
Great Service
They always take care of me and get it right the first time!

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