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Last week I went into the Ken Garff Hyundai dealership for routine maintenance. Oil change, tire rotation, top off the fluids, safety check. It took about an hour and a half. They return my car, give me my report and I hit the road. This is when I notice something is wrong with the "service". I drive my car into neighborhoods under construction almost every day. I had picked up a screw in both of my passenger side tires the week before. I had slow leaks in both tires. I switched the display to show the inflation level and the two passenger tires still showed less pressure. Obviously the Tech hadn't bothered to even check the levels or inflate them. I had to get to my first appointment. That made me curious, so I checked the service paper work that they gave me to detail what they did and what my car needed. I noticed the tech had noted that my filters were dirty and needed to be replaced. There are two problems with this. 1. I had just changed them myself 5000 miles before. 2. The staff didn't inform me they were dirty and try to correct the problem (even though there wasn't one). I called the service department at Ken Garff Hyundai in surprise and Asked to speak to the service manager. No one was available so I left my name and the number and the reason for my call. I told the person who took the call everything. The tires were not rotated, the tech lied about the filter condition. I even let him know I had doubts the oil was changed. After receiving zero response from anyone at Ken Garff Hyundai in surprise, I called back the following Wednesday and asked to speak to a service manager about this problem and the employee who answered the phone said he would connect me and I was sent back into the automatic phone rotation of press 1 for service etc. I may not be able to get a phone call back from these guys but I will never do business there again. My wife just bought a new Tucson from Earnhardt Hyundai in Scottsdale yesterday. This business would have been theirs if they just had the common courtesy of returning a phone call and taking care of a loyal customer. Bottom line is these guys are untrustworthy. Don't use them. Best regards.