Overview

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

1889 Reviews

ReScore Reviews™ (49)

ReScore
Overall Rating 4.6530582/5Overall Rating 4.6530582/5Overall Rating 4.6530582/5Overall Rating 4.6530582/5rating 4.6530582
Original
Overall Rating 2.5102/5Overall Rating 2.5102/5rating 2.5102rating 2.5102rating 2.5102
94% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


JT
June T.
Uniontown, OH
2013 Hyundai Elantra Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2018 Category: Service
Complete service
I had the front and rear breaks repaired along with a check engine issue. After the repair I think the Elantra's engine runs better. Also the last time my husband had his Santa Fe in for service he was told he would probably need a new battery before winter. He replaced the battery and for some unknown reason the mileage range showing after a fill up went from 440 miles to 330 miles, since the true range is really 330 miles the range indicator is now a accurate indicator of the mileage range.

PD
Patricia D.
Louisville, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/17/2018 Category: Service
Love my Hyundai
Just wish service was closer to my home and the only negative I felt was, I thought they would wash my vehicle.

Verified Customer
Canal Fulton, OH
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Good service
I still hate the dual clutch transmission but overall the car is fine.

BG
Betty G.
Akron, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Great service
The sales people are excellent when I am buying a Sonata. When I need service of any kind the service department people are great.
Tyler S. from Ron Marhofer Hyundai of Green responded on 11/16/2018

Betty

Thank you for taking the time to provide such positive feedback. I am very happy to see we were able to provide a great expereince during your last visit. That is definitely something we strive for no matter the reason for a visit to the dealership. We look forward to continuing this during all future visits. If you have any questions or concerns please feel free to reach out.

Thank you


Tyler Schultz
Customer Relations Manager
330-644-8200
tylerls@marhofer.com

GD
Gary D.
Akron, OH
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
I'm impressed by the level of honesty from your employees! Most important to me!!
I appreciate everyone's honesty when servicing my car! They were also very pleasant to deal with! But what's most important to me is to have someone who is honest with me when discussing my vehicle concerns! I was made to feel comfortable knowing that I was treated with honesty! Thank you!
Tyler S. from Ron Marhofer Hyundai of Green responded on 11/16/2018

Gary

Thank you for taking the time to provide such positive feedback. I am very happy to see we were able to provide a great expereince during your last visit. That is definitely something we strive for no matter the reason for a visit to the dealership. We look forward to continuing this during all future visits. If you have any questions or concerns please feel free to reach out.

Thank you


Tyler Schultz
Customer Relations Manager
330-644-8200
tylerls@marhofer.com

CR
Christel R.
North Canton, OH
2008 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Emergency Brake
I was treated promptly and kept informed during the repair. The repair was very reasonable and has held.
Tyler S. from Ron Marhofer Hyundai of Green responded on 11/15/2018

Christel

Thank you for taking the time to provide such positive feedback. I am very happy to see we were able to provide a great expereince during your last visit. That is definitely something we strive for no matter the reason for a visit to the dealership. We look forward to continuing this during all future visits. If you have any questions or concerns please feel free to reach out.

Thank you



Tyler Schultz
Customer Relations Manager
330-644-8200
tylerls@marhofer.com

JJ
Jone J.
Canton, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Very nice
Everyone one there were very welcoming. The service department gave me a time frame of how long I would be there and they were right on time.
Tyler S. from Ron Marhofer Hyundai of Green responded on 11/15/2018

Jone

Thank you for taking the time to provide such positive feedback. I am very happy to see we were able to provide a great expereince during your last visit. That is definitely something we strive for no matter the reason for a visit to the dealership. We look forward to continuing this during all future visits. If you have any questions or concerns please feel free to reach out.

Thank you


Tyler Schultz
Customer Relations Manager
330-644-8200
tylerls@marhofer.com

Verified Customer
North Canton, OH
2014 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Great experience
service and sales personnel were very helpful and took time to answer all my questions. nice waiting area upstairs in showroom. enjoyed my diet coke. Thanks.
Tyler S. from Ron Marhofer Hyundai of Green responded on 11/15/2018

Patricia

Thank you for taking the time to provide such positive feedback. I am very happy to see we were able to provide a great expereince during your last visit. That is definitely something we strive for no matter the reason for a visit to the dealership. We look forward to continuing this during all future visits. If you have any questions or concerns please feel free to reach out.

Thank you


Tyler Schultz
Customer Relations Manager
330-644-8200
tylerls@marhofer.com

Verified Customer
North Canton, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Great service
Prompt, professional service.
Tyler S. from Ron Marhofer Hyundai of Green responded on 11/15/2018

Thank you for taking the time to provide such positive feedback. I am very happy to see we were able to provide a great expereince during your last visit. That is definitely something we strive for no matter the reason for a visit to the dealership. We look forward to continuing this during all future visits. If you have any questions or concerns please feel free to reach out.

Thank you


Tyler Schultz
Customer Relations Manager
330-644-8200
tylerls@marhofer.com

Verified Customer
North Canton, OH
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/14/2018 Category: Service
Recent servuce
Thanks for quick service.
Tyler S. from Ron Marhofer Hyundai of Green responded on 11/14/2018

Thank you for taking the time to provide such positive feedback. I am very glad to see we were able to provide a great experience during your recent visit here at the dealership. Here at Marhofer providing such an experience is always one of our main priorities. In the future, please let us know what we can do better to earn that five star rating. If you have any questions or concerns please feel free to reach out.

Thank you


Tyler Schultz
Customer Relations Manager
330-644-8200
tylerls@marhofer.com

OP
Odus P.
North Canton, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Good service and friendly people
Always try to be helpful
Tyler S. from Ron Marhofer Hyundai of Green responded on 11/14/2018

Odus

Thank you for taking the time to provide such positive feedback. I am very happy to see we were able to provide a great expereince during your last visit. That is definitely something we strive for no matter the reason for a visit to the dealership. We look forward to continuing this during all future visits. If you have any questions or concerns please feel free to reach out.

Thank you



Tyler Schultz
Customer Relations Manager
330-644-8200
tylerls@marhofer.com

Verified Customer
Akron, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Great Service
Really nice and helpful staff
Tyler S. from Ron Marhofer Hyundai of Green responded on 11/14/2018

Thank you for taking the time to provide such positive feedback. I am very happy to see we were able to provide a great expereince during your last visit. That is definitely something we strive for no matter the reason for a visit to the dealership. We look forward to continuing this during all future visits. If you have any questions or concerns please feel free to reach out.

Thank you


Tyler Schultz
Customer Relations Manager
330-644-8200
tylerls@marhofer.com

AT
April T.
Barberton, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Service visit
They were professional, friendly, and timely.
Tyler S. from Ron Marhofer Hyundai of Green responded on 11/14/2018

April

Thank you for taking the time to provide such positive feedback. I am very happy to see we were able to provide a great expereince during your last visit. That is definitely something we strive for no matter the reason for a visit to the dealership. We look forward to continuing this during all future visits. If you have any questions or concerns please feel free to reach out.

Thank you


Tyler Schultz
Customer Relations Manager
330-644-8200
tylerls@marhofer.com

JB
John B.
Canton, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Service
Well taken care of, everyone that we dealt with was very respectful of our concerns and very professional.
Tyler S. from Ron Marhofer Hyundai of Green responded on 11/13/2018

John

Thank you for taking the time to provide such positive feedback. I am very happy to see we were able to provide a great expereince during your last visit. That is definitely something we strive for no matter the reason for a visit to the dealership. We look forward to continuing this during all future visits. If you have any questions or concerns please feel free to reach out.

Thank you



Tyler Schultz
Customer Relations Manager
330-644-8200
tylerls@marhofer.com

Verified Customer
Mogadore, OH
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/12/2018 Category: Service
maintenance and beyond
Normal maintenance is good ...some areas at facility need improvement....seems every time I need service which is usually at least every 3000 miles you see someone different...must be hard to keep good people...needs improvement...
Tyler S. from Ron Marhofer Hyundai of Green responded on 11/12/2018

While reading your comments in reagrds to your recent visit I am very disappointed to see the experience you were provided with. I would love the opportunity to speak with you to try and make things right. When you are available please reach out.

Thank you


Tyler Schultz
Customer Relations Manager
330-644-8200
tylerls@marhofer.com
Tyler S. from Ron Marhofer Hyundai of Green responded on 11/13/2018

Cheryl

Thank you so much for taking the time to talk with me today. I am very sorry about your recent experience with us. I look forward to speaking with you and making things right. Talk to you soon.

Thank you


Tyler Schultz
Customer Relations Manager
330-644-8200
tylerls@marhofer.com

SP
Susan P.
Uniontown, OH
2013 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/12/2018 Category: Service
Oil change
Great service and communucation.
Tyler S. from Ron Marhofer Hyundai of Green responded on 11/12/2018

Susan

Thank you for taking the time to provide such positive feedback. I am very glad to see we were able to provide a great experience during your recent visit here at the dealership. Here at Marhofer providing such an experience is always one of our main priorities. In the future, please let us know what we can do better to earn that five star rating. If you have any questions or concerns please feel free to reach out.

Thank you


Tyler Schultz
Customer Relations Manager
330-644-8200
tylerls@marhofer.com

SL
Steve L.
Wadsworth, OH
2009 Hyundai Genesis
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/12/2018 Category: Service
Untrusty
This service department tells you one price on the phone then charges another price when you get a repair estimate, they will inflate the price and try to charge you for things that was not done. STAY AWAY
Tyler S. from Ron Marhofer Hyundai of Green responded on 11/12/2018

Steve

I am very disappointed to read about your recent service visit here at the dealership. I will be reaching out to you to make things right. I look forward to speaking with you.

Thank you


Tyler Schultz
Customer Relations Manager
330-644-8200
tylerls@marhofer.com
Tyler S. from Ron Marhofer Hyundai of Green responded on 11/12/2018

Steve

Again, I am very sorry about your recent visit here at the dealership. I have left you a voicemail in an attempt to make things right. Please reach out to me when you are free. 

Thank you


Tyler Schultz
Customer Relations Manager
330-644-8200
tylerls@marhofer.com
Tyler S. from Ron Marhofer Hyundai of Green responded on 11/13/2018

Steve 

I appreciate the time you gave me today to review your visit and find where things went wrong. I look forward to talking with you again tomorrow. 

Thank you


Tyler Schultz
Customer Relations Manager
330-644-8200
tylerls@marhofer.com
Tyler S. from Ron Marhofer Hyundai of Green responded on 11/15/2018

Steve I really appreciate you speaking with me again. I sincerely hope that my attempts to make things right haved earned us a shot at gaining your business once again. Following this email will be the rescore that we discussed. I thank you again for filling it out and providing your feedback for us to grow with. I look forward to speaking with you again.

Thank you


Tyler Schultz
Customer Relations Manager
330-644-8200
tylerls@marhofer.com

RB
Richard B.
Uniontown, OH
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
Hyundai
Very good service.
Tyler S. from Ron Marhofer Hyundai of Green responded on 11/12/2018

Richard

Thank you for taking the time to provide such positive feedback. I am very happy to see we were able to provide a great expereince during your last visit. That is definitely something we strive for no matter the reason for a visit to the dealership. We look forward to continuing this during all future visits. If you have any questions or concerns please feel free to reach out.

Thank you


Tyler Schultz
Customer Relations Manager
330-644-8200
tylerls@marhofer.com

RW
Rebekah W.
Medina, OH
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018
Friendly, Patient, Genuine, No Hassle.
John K was a wonderful salesman. It was so apparent that he was genuine and caring. He was patient when I wanted to test drive multiple vehicles and answered all my questions. It was a no hassle experience and that was so refreshing. Vince from financing was also great and had a refreshing no hassle and efficient demeanor as well. Overall a very positive experience.
Tyler S. from Ron Marhofer Hyundai of Green responded on 11/12/2018

Rebekah

Thank you for taking the time to provide such positive feedback. I am very happy to see we were able to provide a great expereince during your last visit. That is definitely something we strive for no matter the reason for a visit to the dealership. We look forward to continuing this during all future visits. If you have any questions or concerns please feel free to reach out.

Thank you


Tyler Schultz
Customer Relations Manager
330-644-8200
tylerls@marhofer.com

DG
Deborah G.
Massillon, OH
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Everyone
The sales person was wonderful and when I took my car in for maintenance, they were fantastic!
Tyler S. from Ron Marhofer Hyundai of Green responded on 11/09/2018

Deborah

Thank you for taking the time to provide such positive feedback. I am very happy to see we were able to provide a great expereince during your last visit. That is definitely something we strive for no matter the reason for a visit to the dealership. We look forward to continuing this during all future visits. If you have any questions or concerns please feel free to reach out.

Thank you


Tyler Schultz
Customer Relations Manager
330-644-8200
tylerls@marhofer.com