ReScore Reviews™ (16)

ReScore
Overall Rating 4.1875031/5Overall Rating 4.1875031/5Overall Rating 4.1875031/5Overall Rating 4.1875031/5rating 4.1875031
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
94% Would Recommend
100% Business Response
Latest Review 1 day ago
William H. on 10/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"breakfast"
No negatives other than high prices
Vehicle: 2015 Hyundai Accent
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/22/2017 03:23 PM
Thomas M., Service Manager at Route 60 Hyundai responded on 10/23/2017

Thank you for your great review

SHEILA R. on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Tire Replacement"
Tony handled this issue perfectly and timely
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/18/2017
Service Type: Maintenance
Review Created: 10/21/2017 04:35 PM
Thomas M., Service Manager at Route 60 Hyundai responded on 10/21/2017

Thank you for the great review 

Verified Customer on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Staff"
Enjoyed the staff and great service work.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/21/2017 04:17 AM
Thomas M., Service Manager at Route 60 Hyundai responded on 10/21/2017

Thank you for the amazing review 

Linda S. on 10/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Customer Service"
Everyone is always very friendly and helpful.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/18/2017 11:43 AM
Thomas M., Service Manager at Route 60 Hyundai responded on 10/19/2017

Thank you for the review

Michael G. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"First Service, Great Experience"
Bought a pre-owned Hyundai here and brought it in for its first service. Great experience! Friendly, fast, convenient, and affordable. I’ll definitely get all of my service done here.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/17/2017 12:48 PM
Thomas M., Service Manager at Route 60 Hyundai responded on 10/17/2017

Thank you for your amazing review 

Larry W. on 10/17/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Ouststanding Service"
As always, Route 60 Hyundai only provides outstanding customer service, always friendly and helpful, and always going above and beyond to make sure that their customers are their Number 1 concern
Vehicle: 2017 Hyundai Sonata Hyb
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/17/2017 11:46 AM
Thomas M., Service Manager at Route 60 Hyundai responded on 10/17/2017

Thank you for the awesome review 

Cheryl N. on 10/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Nice staff"
Wish you were closer to home
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 11:04 AM
Thomas M., Service Manager at Route 60 Hyundai responded on 10/17/2017

Thank you for your review 

Milo H. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Above and Beyond"
Had a flat but didn't have my wheel lock removal key. Dealer reminded me I had roadside hazard towing. Had car towed to dealer. Determined key needed. Replaced tire. Gave me key. Cleaned car. Well done Route 60!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/16/2017 05:55 PM
Judith M., Customer Relations Manager at Route 60 Hyundai responded on 10/17/2017

Thank you for the outstanding review! I am glad that you were able to get towed to us so we could get your tire replaced. We look forward to seeing you during your next service. 

Sincerely,

Judith Martin
Customer Relations Manager
jmartin@route60hyundai.com
(772) 569-6004
Melody R. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people"
Tony is always professional and efficient
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/16/2017 04:51 PM
Thomas M., Service Manager at Route 60 Hyundai responded on 10/16/2017

Thank you for the amazing review 

Joseph L. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service appointment"
Timely, professional, comfortable place to wait, courteous
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/16/2017 01:43 PM
Thomas M., Service Manager at Route 60 Hyundai responded on 10/16/2017

Thank you for your amazing review 

Alison L. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"5 stars"
Great personalities
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/16/2017 09:57 AM
Thomas M., Service Manager at Route 60 Hyundai responded on 10/16/2017

Thank you for the awesome review 

Verified Customer on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall"
Fast service
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/16/2017 05:32 AM
Thomas M., Service Manager at Route 60 Hyundai responded on 10/16/2017

Thank you for your amazing review 

HENRY S. on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Tony Kumm is the service department."
As soon as you drive into the outdoor service area you are greeted by a first rate employee. He gets the basic info and gets you into the service department and then Tony Kumm takes over. First class from start to finish!!
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/15/2017 10:50 AM
Thomas M., Service Manager at Route 60 Hyundai responded on 10/15/2017

Thank you for the great review 

William R. on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly faces and customer service "
3 car purchased at Route 60
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/14/2017 06:59 PM
Thomas M., Service Manager at Route 60 Hyundai responded on 10/15/2017

Thank you for the awesome review 

Kathryn S. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly staff"
First time going here. The staff was very nice and helpful.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/13/2017 05:20 PM
Thomas M., Service Manager at Route 60 Hyundai responded on 10/14/2017

Thank you for the amazing review 

Jessica C. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent"
Service department was excellent to work with & went above n beyond to make sure I left a satisfied customer
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/06/2017
Service Type: Repair
Review Created: 10/13/2017 04:07 PM
Thomas M., Service Manager at Route 60 Hyundai responded on 10/14/2017

Thank you for the awesome review 

Stephen C. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recalls"
Did recalls
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/13/2017 10:00 AM
Judith M., Customer Relations Manager at Route 60 Hyundai responded on 10/13/2017

Thank you! We appreciate the outstanding review :)

Sincerely,

Judith Martin
Customer Relations Manager
jmartin@route60hyundai.com
(772) 569-6004
Darlene S. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great dealership"
everyone very nice and friendly, great service, & good coffee
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/06/2017
Service Type: Repair
Review Created: 10/11/2017 05:43 AM
Thomas M., Service Manager at Route 60 Hyundai responded on 10/11/2017

Thank you for the awesome review 

Richard G. on 10/10/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best Ever!"
Great service experience, from the pleasant advisor who remembered my name to the nice treats in the showroom. First rate facility. Have used since I purchased car in 2004 and never had a problem.
Vehicle: 2004 Hyundai Santa Fe
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/10/2017 12:05 PM
Judith M., Customer Relations Manager at Route 60 Hyundai responded on 10/10/2017

Thank you so much for the amazing review! We value you as a long time customer.

Sincerely,

Judith Martin
Customer Relations Manager
jmartin@route60hyundai.com
(772) 569-6004
Susan L. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They go beyond expectation"
Everyone is pleasant and friendly, making one feel welcome. They even provide plentiful treats to eat. Getting an oil change can be a boring wait, but not at Route 60 Hyundai. The complimentary car wash is beyond expectation.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/10/2017 10:57 AM
Judith M., Customer Relations Manager at Route 60 Hyundai responded on 10/10/2017

I am so glad that you are happy with the amenities that we offer! We appreciate you taking the time to complete the survey. Have an awesome day :)

Sincerely,

Judith Martin
Customer Relations Manager
jmartin@route60hyundai.com
(772) 569-6004
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