Route 60 Hyundai

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772-569-6004
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Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

1256 Reviews

5 star
78%
4 star
12%
3 star
4%
2 star
1%
1 star
2%

ReScore Reviews™ (24)

ReScore
Overall Rating 4.4166675/5Overall Rating 4.4166675/5Overall Rating 4.4166675/5Overall Rating 4.4166675/5rating 4.4166675
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
94% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews

Verified Customer
Vero Beach, FL
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Service for Alignment and full check up
David suggested the maintenance that would both fix the alignment and catch up on general maintenance. He was very personable. The turn around time was also very efficient.
Recommended
SANTOS A., General Manager from Route 60 Hyundai responded on 12/14/2018

Thank you for you kind review Mrs. Skura. Im very sorry that we were not able to wash your vehicle, please feel free to contact me at your convinience to do a full detail of your vehicle.  If I can be of any help in the future please dont hesitate to contact me. Happy Holidays.

Santos Antonetti
General Manager
Route 60 Hyundai

BM
Brian M.
Vero Beach, FL
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/13/2018 Category: Service
They don't read email
Their attention to detail is poor.
SANTOS A., General Manager from Route 60 Hyundai responded on 12/14/2018

Dear Sir,

 
My name is Santos Antonetti, Im the store General Manager for Route 60 Hyundai. I'm very sorry for this e mail inconvenience. Can you please call me at my personal number 407-920-4959. Ill make sure this is corrected and resolved immediately.

 

  

Santos Antonetti
General Manager
Route 60 Hyundai / Thrifty on 60 Auto
407-920-4959
santonetti1@route60hyundai.com
Verified Customer
Vero Beach, FL
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/12/2018 Category: Service
Routine oil change
Always very efficient when calls made to dealership and speaking to different departments, easy to make apt with service dept and I am presuming their work is professional as always.
Recommended
SANTOS A., General Manager from Route 60 Hyundai responded on 12/13/2018


Thank you for you kind review Mrs. Bowles. Im very sorry that we were not able to wash your vehicle, please feel free to contact me at your convinience to do a full detail of your vehicle.  If I can be of any help in the future please dont hesitate to contact me. Happy Holidays.

Santos Antonetti
General Manager
Route 60 Hyundai
FM
Fran M.
Port St. Lucie, FL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Prompt, responsible service
Very satisfied with service.
Recommended
SANTOS A., General Manager from Route 60 Hyundai responded on 12/11/2018

Thank you for you kind review Mr. Munoz. If I can be of any help in the future please dont hesitate to contact me. Happy Holidays.

Santos Antonetti
General Manager
Route 60 Hyundai
KP
Kathleen P.
Port St. Lucie, FL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Staff
Your staff is delightful and accommodating. Kudos to your agency.
Recommended
SANTOS A., General Manager from Route 60 Hyundai responded on 12/07/2018

Thank you for you kind review Mrs. Platt. If I can be of any help in the future please dont hesitate to contact me. Happy Holidays.

Santos Antonetti
General Manager
Route 60 Hyundai

PA
Patricia A.
Vero Beach, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Appt times are honored. Fast service. Excellent communication from service agents.
Appt times honored. Fast service. Excellent communication and explanations from service agent.
Recommended
SANTOS A., General Manager from Route 60 Hyundai responded on 12/05/2018

Thank you for you kind review Mrs. Allen. If I can be of any help in the future please dont hesitate to contact me. Happy Holidays.

Santos Antonetti
General Manager
Route 60 Hyundai
Verified Customer
Fort Pierce, FL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
WARRANTY REPAIR
VERY GOOD CUSTOMER SERVICE
Recommended
SANTOS A., General Manager from Route 60 Hyundai responded on 12/05/2018

Thank you Coggin for the kind review Mrs. Bousquet. If I can be of any help in the future please dont hesitate to contact me. Happy Holidays.

Santos Antonetti
General Manager
Route 60 Hyundai

Verified Customer
Vero Beach, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Pleasant atmosphere
Very pleased with the service dept. & the staff was super. Dave was very accomodating & courteous. The only thing I would recommend is if something can be done about the waiting time. Takes too long to have my vehicle serviced but I appreciate all you do. Thank you
Recommended
SANTOS A., General Manager from Route 60 Hyundai responded on 12/04/2018

Thank you for you kind review Mrs. Bousquet. If I can be of any help in the future please dont hesitate to contact me. Happy Holidays.

Santos Antonetti
General Manager
Route 60 Hyundai

MS
Michael S.
Port St. Lucie, FL
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
45000 standard service
Everything was communicated and all service required and done in a timely manner. Great service experience.
Recommended
SANTOS A., General Manager from Route 60 Hyundai responded on 12/03/2018

Thank you for you kind review Mr. Sloan. If I can be of any help in the future please dont hesitate to contact me. Happy Holidays.

Verified Customer
Fort Pierce, FL
2013 Hyundai Accent
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/01/2018 Category: Service
Overcharges for simple services
I was told I needed services that my regular mechanic said I didn't need, and they quoted me overcharged prices for simple things such as a cabin air filter. I was quoted about $80 for a $20 part that can be installed in about 2 minutes with no tools needed.
SANTOS A., General Manager from Route 60 Hyundai responded on 12/03/2018

Mr. Godfrey,
It has come to my attention that there may be and issue with the repairs done on your Hyundai Accent. If this is the case I would like to address them imediatly. Please contact me at 407-920-4959

Santos Antonetti
General manager
Route 60 Hyundai

Verified Customer
Vero Beach, FL
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2018 Category: Service
Service
Service with this mile
Recommended
SANTOS A., General Manager from Route 60 Hyundai responded on 12/01/2018

Thank you for you kind review Mrs. Dobeck. If I can be of any help in the future please dont hesitate to contact me. Happy Holidays.

Santos Antonetti
General Manager
Route60 Hyundai

IR
Indra R.
Vero Beach, FL
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018 Category: Service
understandable service
Service mgr explains services being performed with patience.
Recommended
Verified Customer
Vero Beach, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2018 Category: Service
service
good service
Recommended
SANTOS A., General Manager from Route 60 Hyundai responded on 11/28/2018

Thank you for you kind review Mrs. Ellis. If I can be of any help in the future please dont hesitate to contact me. Happy Holidays.

Cordially,

Santos Antonetti

CS
Carmen S.
Vero Beach, FL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018 Category: Service
Service Dept
Wonderful service, friendly staff and always very clean.
Recommended
SANTOS A., General Manager from Route 60 Hyundai responded on 11/27/2018

Thank you Carmen for your comments. If I can be of any assitance please dont hesitate to contact me.  Happy Holidays 

Verified Customer
Vero Beach, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/24/2018 Category: Service
Hyundai service
Nice customer service, wait too long. I was there on a Saturday and there was only 1 mechanic on duty.
Recommended
SANTOS A., General Manager from Route 60 Hyundai responded on 11/26/2018

Hello Brooks,

Greetings Mrs. Brooks.

I am very sorry for the inconvenience you had in regards to the waiting time. Upon verification of your repair order I see that in addition to the oil change we completed the tires rotation and also an outstanding recall for the vacum pump that was pending on your vehicle.

Unfortnunately, we failed in keeping you informed on the time that takes to complete this work. 

Once again im very sorry for the inconvinience, Below is my telephone number, Please call me to arrange your next service vist. 


Cordially
Santos Antonetti
General Manager
407-920-4959

DC
Dale C.
Vero Beach, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2018 Category: Service
Great service
Very friendly people. Service was great.
Recommended
JUDITH M., Customer Relations Manager from Route 60 Hyundai responded on 11/26/2018

Thank you so much for the great review!

Sincerely,

Judith Martin
Customer Relations Manager
jmartin@route60hyundai.com
(772) 569-6004
JC
Joseph C.
Sebastian, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/22/2018 Category: Service
Service oil
Ok ok seats
SANTOS A., General Manager from Route 60 Hyundai responded on 11/23/2018

Mr Capelly, I undertand that you spoke with David and you did not receive a survey for your last visit. We have verified your email and resent a survey based on last service visit. 

If I can be of any assitance please dont hesitate to call me.

Santos Antonetti
General Manager
Route 60 hyundai

Verified Customer
Palm Bay, FL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2018 Category: Service
Service
Alex was a great service agent
Recommended
JUDITH M., Customer Relations Manager from Route 60 Hyundai responded on 11/26/2018

Thank you so much for the wonderful review!

Sincerely,

Judith Martin
Customer Relations Manager
jmartin@route60hyundai.com
(772) 569-6004
TB
Tammy B.
Sebastian, FL
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Service Dept.
Extremely professional, right on schedule.
Recommended
JUDITH M., Customer Relations Manager from Route 60 Hyundai responded on 11/19/2018

Thank you so much for the great review!

Sincerely,

Judith Martin
Customer Relations Manager
jmartin@route60hyundai.com
(772) 569-6004
MT
Martha T.
Okeechobee, FL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Best of the best
This is the friendliest dealership I’ve ever dealt with. I’ve only used the service department, but they go beyond the norm to be sure you are comfortable while you wait. And their technicians are well trained and quick.
Recommended
JUDITH M., Customer Relations Manager from Route 60 Hyundai responded on 11/19/2018

Thank you so much for the amazing review! I am glad that you had a great service experience. We look forward to seeing you during your next service :)

Sincerely,

Judith Martin
Customer Relations Manager
jmartin@route60hyundai.com
(772) 569-6004