Overview

Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

205 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
93% Would Recommend
100% Business Response
Latest Review 6 days ago

Reviews


RB
Robert B.
Cooperstown, NY
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2017 Category: Service
Excellent service, personal attention!
Steve Harris and the whole Royal Chrysler crew give outstanding personal, timely service at a reasonable price!
RICHARD L G., service manager from Royal Hyundai of Oneonta responded on 04/12/2017

Bob thank you so much for taking the time to do the survey for us. And the great review

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM

Verified Customer
Sidney, NY
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2017 Category: Service
EXCELLENT TOP NOTCH SERVICE
GREAT SERVICE--EASY TO MAKE APPOINTMENT--PRICE WAS LESS THAN EXPECTED--SERVICE TEAM WAS FRIENDLY, COURTEOUS AND PROFESSIONAL**HIGHLY RECOMMENDED
RICHARD L G., service manager from Royal Hyundai of Oneonta responded on 03/27/2017

Thank You for taking the time to do the survey for us. See you next time.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM

DK
Donna K.
Margaretville, NY
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2017 Category: Service
Accomodating
Well done
RICHARD L G., service manager from Royal Hyundai of Oneonta responded on 03/21/2017

Donna thank you the great score

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM

Verified Customer
Sidney, NY
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2017 Category: Service
Curteous Service
Love this place. Always get what I need done. They offer services at a reasonable cost. Always take my car. Always will go back.
RICHARD L G., service manager from Royal Hyundai of Oneonta responded on 03/06/2017

Thank you so much for the great survey.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM

Verified Customer
Stamford, NY
2010 Hyundai Accent
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/01/2017 Category: Service
Incompetance.
Incompetent service time and again.
RICHARD L G., service manager from Royal Hyundai of Oneonta responded on 03/01/2017

Lorraine so sorry to hear that we had to order a part for your vehicle for the recall they are usually in stock. And I'm happy to see that it's been 3 years since we did your transmission repairs that you mentioned and that the car has been so good that you have only returned once after that for the hood release not working on 4/30/2014. Thank you for the feed back 

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM

RM
Russell M.
Sidney, NY
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2017 Category: Service
Lengthy wait but worth the service.
Yes
RICHARD L G., service manager from Royal Hyundai of Oneonta responded on 02/28/2017

Russell thank you for the great survey.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM

Verified Customer
Oneonta, NY
2009 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/25/2017 Category: Service
Great Service!
Always friendly and helpful attitudes
RICHARD L G., service manager from Royal Hyundai of Oneonta responded on 02/27/2017

Thank you for the great survey! We look forward to helping you again.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM

Verified Customer
Sidney, NY
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2017 Category: Service
Great Job
Excellent service-- fast and a lot less cost than expected *** Great Job Royal, Rich and Paul in service
RICHARD L G., service manager from Royal Hyundai of Oneonta responded on 02/13/2017

Thank you for the great Survey and let us know if we can help you again.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM

Verified Customer
East Meredith, NY
2010 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2017 Category: Service
always freindly
very satisfied
RICHARD L G., service manager from Royal Hyundai of Oneonta responded on 01/23/2017

Thank you for the great survey and I hear that we tried to give you our snow broom thanks for letting us know we would miss it.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM

RM
Robert M.
College Point, NY
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2017 Category: Service
Outstanding
Professional, polite, friendly, timely and HONEST.
RICHARD L G., service manager from Royal Hyundai of Oneonta responded on 01/18/2017

Thank you so much for the great feed back.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM

WG
WILLIAM G.
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2017 Category: Service
Everyone that you see says hello and gives you a warm welcome.
Yes
RICHARD L G., service manager from Royal Hyundai of Oneonta responded on 01/16/2017

William thank you very much for the great input and super score.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM

PS
Phillip S.
Hartwick, NY
2008 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/06/2017 Category: Service
Accent Recall
The Service personnel were very helpful, courteous and prompt.
RICHARD L G., service manager from Royal Hyundai of Oneonta responded on 01/09/2017

Phillip thank you for the good survey.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM

Verified Customer
Cherry Valley, NY
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2017 Category: Service
The people are very professional and friendly.
My experience was great as usual!
RICHARD L G., service manager from Royal Hyundai of Oneonta responded on 01/05/2017

Thank you so much for taking the time to do this survey for us and giving us such a great score. It"s nice to see things work out so well.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM

RK
Richard K.
Unadilla, NY
2015 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/30/2016 Category: Service
Even if asked to perform service not required you are asked if you really want it as not yet needed.
Great customer service and quality work
RICHARD L G., service manager from Royal Hyundai of Oneonta responded on 01/02/2017

Rich thank you for the great survey and being a loyal part of our Royal family.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM

NK
Nicholas K.
Oneonta, NY
2007 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2016 Category: Service
Nice people and fast service.
They treat you well and don't try to sell you stuff you don't need, then wash the car when it's done. What's not to like?
RICHARD L G., service manager from Royal Hyundai of Oneonta responded on 12/27/2016

Nicholas Thank you for the great survey. Sorry for the delay in getting back to you I had vacation.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM

Verified Customer
2016 Hyundai Sonata Plu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2016 Category: Service
Responsive... personal
Great job!
RICHARD L G., service manager from Royal Hyundai of Oneonta responded on 12/27/2016

Thank you for the great survey and I'm glad Paul and Tim could help you out.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM

RR
Ronald R.
Gilboa, NY
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2016 Category: Service
Service
Friendly, helpful people.
RICHARD L G., service manager from Royal Hyundai of Oneonta responded on 12/15/2016

Ronald thank you for the great review and happy holidays !

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM

LB
Lawrence B.
Harpersfield, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2016 Category: Service
Hyundai Oneonta
No complaints
RICHARD L G., service manager from Royal Hyundai of Oneonta responded on 11/22/2016

Lawrence thank you for the 5 star survey and have a great holiday.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM

Verified Customer
Grand Gorge, NY
2016 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/06/2016 Category: Service
Oil change
Not bad service
RICHARD L G., service manager from Royal Hyundai of Oneonta responded on 11/07/2016

Thank you for the good review.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM

EK
Edna K.
South New Berlin, NY
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2016 Category: Service
Edna
Always treated courteously
RICHARD L G., service manager from Royal Hyundai of Oneonta responded on 10/24/2016

Edna Thank You so much for letting us be your dealership service center.

RICHARD GOODSPEED
 SERVICE MANAGER
 ROYAL HYUNDAI
 6074329300
RICHG@ROYALAUTONY.COM