Review for Rt Clapp of Oak Ridge
Lynda H. on 11/09/2013
Spoke with Kim. She said while her vehicle was at an unspecified mechanic a couple weeks ago, she was told the right front bearing needed to be replaced. This business told her it did not. They wrote her battery was not accessible and did not trouble to check it despite her coming in for a complete overhaul. She noted she feels, as a mechanic, they should have been able to check her battery despite it being inaccessible. She was told her vehicle's brakes did not need to be replaced but then saw on the checklist she was given, it was needed soon. She has driven 5000 miles since her brakes were done and does not feel she needs them again.
Vehicle: Lexus RX 400h
Service Date: 11/06/2013
Review Created: 11/09/2013
This review was collected via phone interview by Customer Research Inc.