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San Tan Hyundai 802

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Recent Reviews

Alice W.

Queen Creek, AZ

05/10/2022

Category: Service

Motor mounts

I took my car in for a engine replacement without going through everything again i will just talk about the motor mounts. I have done business with San tan Hyundai for a very long time. And have always had a fantastic experience let me just say Mario is my advisor and my complaint isn't with Mario or any person that works there. My complaint is about the policy they have to follow. I'm a single mom whom is disabled and on a fixed income. I took my car back in a week ago today they fixed the problem with the acceleration but not the problem with the motor mount. When they put the engine in they didn't change the motor mounts then i started having problems with the car loosing acceleration I was told that it was one of two things a brake switch or the motor mounts. So they changed the brake switch and said it fixed the problem well the car started doing the same thing. In the process I called the Hyundai warranty department and and asked them about the motor mounts and the lady told me if they had of replaced them when they put the new engine in they would have been under warranty but since they didn't they were not. So now they say I have a cracked motor mount hummmm. Very strange. My whole car vibrates I was told by a friend whom is a mechanic that is very dangerous to drive the car with a cracked motor mount. So last Tuesday I talk to the service department manager and he told me to give him a few days so he could look into the motor mount issue. He also told me that Hyundai has never covered the replacement of the motor mounts how can the engine stay in place with out the mounts they hold it in place. So I tell him okay I get off the phone with him and I call Hyundai warranty again and ask again about the motor mounts and she again tells me that they would have been covered and she was going to document the record of our conversation well here it is a week to the day and I haven't heard back from San tan Hyundai and car still vibrates. At this point I don't know what to do. I can't afford to spend 500 and I don't feel this should have been an issue. I understand that the Manger is only following the rules of the company and this is so disturbing to me that they would not only put me in danger but my family. I don't drive my car unless I have to for fear of me or someone else getting hurt. It's also sad that I wont.be doing business with San tan Hyundai I have lost trust with them. I would like to say that Mario is a great advisor its a shame that his hands are tied. And this is Ms Walls

Sincerely
Ms Walls

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