Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

1761 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
98% Would Recommend
Latest Review 1 day ago

Reviews


SH
Steve H.
Cumming, GA
Honda CR-V
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/16/2018
Emissions Testing/Free Oil Change
We have always had great service at Scott's but we recently took a coupon in for a free oil change with a paid emissions. The coupon was misleading in that the labor and oil were free but the filter was not. This may have been in the fine print but it was still not what we were expecting. It is those little things that take a great company like Scott's and make you have to question some of the integrity.

I will continue to take my vehicles there for now, but now I have to start questioning them more than fully trusting them like I have in the past.
Scott M. from Scott's Auto Center responded on 08/17/2018

Hi Steve,
          Thank you for your responding to our survey. We built our business on Honesty and Integerity. We Try to make make every offer or cupon very clear. The cupon you presenetd States very clearly about the oil filter and oil and is short and to the point. You received $24.00 of FREE oil. Im sorry if you felt like we miss led you. We appreciate your business and want to make all of our customers Happy!! If you would like I will refund you the $8.91 for the cost of this Oil change.
                Have a Great Day!
                       Scott
 
 
 


RL
Rita L.
Cumming, GA
Chrysler PT Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Rita said the staff are very nice She wanted to let the business know that she appreciates the work they have done for her.
This review was collected via phone interview by Customer Research Inc.

JH
Jim H.
Cumming, GA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018
They help with all your car needs & explain why or how it needs to be done.
Excellent service & on time. They explain why it needs to be done. All the schedulers are polite & friendly. Value for the amount of cost.

MH
Mike H.
Suwanee, GA
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Mike said they do quality work for a fair price.
This review was collected via phone interview by Customer Research Inc.

SK
Sunjoo K.
Cumming, GA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Sunjoo said she never has a problem when she goes there.
This review was collected via phone interview by Customer Research Inc.

JS
James S.
Cumming, GA
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
James said it was excellent. It was his first time there and they will do all the work on his vehicle from now on.
This review was collected via phone interview by Customer Research Inc.

BC
Brent C.
Cumming, GA
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Brent stated he thought the staff did a very good job at this facility and they were helpful.
This review was collected via phone interview by Customer Research Inc.

ES
Eddy S.
Cumming, GA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Eddy said he always receives the best from this business. Bob, the manager, is a fabulous guy.
This review was collected via phone interview by Customer Research Inc.

DT
Diana T.
Cumming, GA
Kia Soul
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Spoke with Alex. He said the business provided great customer service and the repairs were done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

CC
Connie C.
Cumming, GA
Lexus RX 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018
Great service at Scott's!
Scott's Auto has been servicing my cars for years. They are reliable, run on schedule, explain things well, and do an overall great job! I highly recommend them!

RS
Russell S.
Suwanee, GA
GMC Acadia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Spoke with Russell's wife. She said her experience with the business was excellent, she was very pleased. The staff were awesome, they provided very good customer service and got her in to fix her air conditioning right away.
This review was collected via phone interview by Customer Research Inc.

SK
Shaun K.
Cumming, GA
Lexus RX 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018
Awesome Service
Bob at Scotts Auto did a awesome job. I had a issue with serpentine belt Bob scheduled me right in and got it taken care of. Bob is very thorough and detailed oriented. I really appreciate the great service.

DR
Doug R.
Cumming, GA
Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018
Definitely the people.
I think honesty is overlooked in many auto service facilities but not at Scotts. It's a big deal to me.

MM
Mohan M.
Cumming, GA
Lexus ES 300
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/24/2018 Category: Service
Mohan said her vehicle was very old and the staff at this business gave her the most reasonable price without overcharging her.
This review was collected via phone interview by Customer Research Inc.

KB
Kamalesh B.
Cumming, GA
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Kamalesh said he knows he can trust this business.
This review was collected via phone interview by Customer Research Inc.

AL
Anthony L.
Suwanee, GA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2018
Scotts a professional Auto Service center
Scotts Auto Center did a fantastic Job with my Tacoma Lift Alignment , Brakes and outer Tie Rod fix. They are Honest and will only replace when an item need to be replaced. It is appreciated.
Tony

GF
Gloria F.
Alpharetta, GA
Buick Century
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018
New tire
I'm so happy I found Scott's auto center when I moved from Pennsylvania. I love everyone
There. They are all good honest people.

Verified Customer
Cumming, GA
Nissan Frontier
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018
Great Service and Communication
Great communication! Didn’t try to push repairs on me that I didn’t need, as is often the case at other shops.

BB
Barb B.
Alpharetta, GA
Lexus RX 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018
Always great service
Enjoyed working with Neal. Great service.

JC
Josh C.
Cumming, GA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Josh said he has been going there for a while and he has always had a good experience and good service.
This review was collected via phone interview by Customer Research Inc.

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