Scott's Collision Center Easton

Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

334 Reviews

99% Would Recommend
Latest Review 5 months ago

Reviews


PZ
Pat Z.
Easton, PA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2018
Highly Recommend
Totally satisfied with the excellence of my overall experience. Should I be in this position again Scott's Collision is the only place I will go. Quality workmanship. Worked with my insurance and their hours very convenient for me. My car was finished before promised. My car was detailed inside and out.

DP
Delores P.
Easton, PA
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/03/2015
Poor customer relations and poor service.
There was never a discussion about what was to be done with the damages to my car. I was only told that the Liability Ins. agreed to the price. I was told that it would be a 2 day job, and it took 5 days, with no explanation as to why. Quality of work is so-so. They did not even appear to care about my disappointment. Don't know how they received such high reviews.

KS
Kristy S.
Pennsylvania
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2013 Category: Collision
Kristy said her vehicle was ready one day late. She was not given a reason for the delay. They did not put all the parts back on her vehicle. On the paperwork it said that her vehicle was washed, waxed, and vacuumed. They did not vacuum her vehicle.
This review was collected via phone interview by Customer Research Inc.

DA
Donald A.
Pennsylvania
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/16/2013 Category: Collision
Donald said he has been doing business with them for years and they do well by him.
This review was collected via phone interview by Customer Research Inc.

BL
Brian L.
Pennsylvania
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/16/2013 Category: Collision
Brian said he liked the work they did and he was happy with the end results.
This review was collected via phone interview by Customer Research Inc.

MC
Michele C.
Pennsylvania
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/16/2013 Category: Collision
Michele said the business did everything they said they would do. His vehicle was ready on time and his overall experience was great.
This review was collected via phone interview by Customer Research Inc.

WD
William D.
Pennsylvania
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2013 Category: Collision
William said the vehicle looks beautiful. It is a job well done.
This review was collected via phone interview by Customer Research Inc.

HS
Hope S.
Pennsylvania
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2013 Category: Collision
Hope said it was a very easy repair and she had no concerns with the results.
This review was collected via phone interview by Customer Research Inc.

RA
Rochelle A.
Pennsylvania
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11/14/2013 Category: Collision
Rochelle said she had no problems.
This review was collected via phone interview by Customer Research Inc.

CH
Christopher H.
Pennsylvania
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/14/2013 Category: Collision
Christopher said the repairs took longer than promised. He had to wait an extra week for his vehicle because they were waiting for parts and there was still some extensive work they needed to do. The quality of their work was good.
This review was collected via phone interview by Customer Research Inc.

DO
David O.
Pennsylvania
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2013 Category: Collision
David said this business did a really good job and it was ready when promised.
This review was collected via phone interview by Customer Research Inc.

NW
Nancy W.
Pennsylvania
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11/09/2013 Category: Collision
Nancy said she has brought her vehicle in to this business before and every time she has dealt with them they are professional, friendly, very fast and they do tremendous high quality work
This review was collected via phone interview by Customer Research Inc.

AB
Anthony B.
New Jersey
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11/08/2013 Category: Collision
Anthony said this business did a better job than he thought they would. The vehicle was a couple of days late because the vehicle was just not ready. He was not kept informed because he was out of town.
This review was collected via phone interview by Customer Research Inc.

LS
Louis S.
Pennsylvania
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11/08/2013 Category: Collision
Louis said the business always does good work. His vehicle seems better than new.
This review was collected via phone interview by Customer Research Inc.

AL
Anne L.
Pennsylvania
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11/08/2013 Category: Collision
Anne said the business took care of everything for her. They cleaned, washed and vacuumed her vehicle. They had the rental vehicle facility right there as well and the employee at the front desk was great. There was a one day delay due to waiting for a part to come in but it wasn't a big deal. She would have preferred if they had called to let her know the extent of the damages because she was concerned it would be more than just the bumpers. She is also glad she called before leaving work on the day she was to pick up her vehicle because she was told it would be ready in an hour and she was off work soon. She didn't know when they were planning to let her know it was ready but she almost had to keep the rental an extra day. She only recalls having the insurance estimator write her an estimate, not anyone from the facility.
This review was collected via phone interview by Customer Research Inc.

RT
Richard T.
Pennsylvania
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/08/2013 Category: Collision
Richard said this business was really fast. They were polite at the front desk. His only concern is a rattling sound he hears when he drives which he didn't have prior to the accident. This business could have done better by addressing the rattling. He is going to attribute the rattling sound to normal wear and tear because his vehicle has 100,000 miles on it. He chose not to be more specific. He insisted he was kept adequately informed during the repair process even though they didn't call him with status updates. He called them for updates.
This review was collected via phone interview by Customer Research Inc.

JO
Jacqueline O.
Pennsylvania
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2013 Category: Collision
Jacqueline said she was very pleased with the way this business handled her and her vehicle. They were polite, nice, and their work is well established.
This review was collected via phone interview by Customer Research Inc.

CN
Carmen N.
Pennsylvania
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2013 Category: Collision
Carmen said the service was great. She called to see when it was going to be done.
This review was collected via phone interview by Customer Research Inc.

TP
Tammy P.
Pennsylvania
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2013 Category: Collision
Tammy said they did a good job.
This review was collected via phone interview by Customer Research Inc.

KB
Karen B.
Pennsylvania
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2013 Category: Collision
Karen said the customer service is good. The vehicle was ready three days later than planned because they found some additional damage.
This review was collected via phone interview by Customer Research Inc.

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