Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

148 Reviews

95% Would Recommend
Latest Review 3 days ago

Reviews


BC
Barry C.
Roanoke, TX
Honda Prelude
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Barry said every time he works with Scotty, everything goes well. He is awesome. Scotty also persuaded the parent business to put a new engine in his vehicle.
This review was collected via phone interview by Customer Research Inc.

RW
Roy W.
Justin, TX
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Roy said this business has always treated him right.
This review was collected via phone interview by Customer Research Inc.

VM
Vincent M.
Texas
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Vincent said the staff was very nice and helpful.
This review was collected via phone interview by Customer Research Inc.

KT
Kenneth T.
Texas
Chevrolet Silverado SS
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Kenneth said the business did a good job and the service was done before the time they estimated.
This review was collected via phone interview by Customer Research Inc.

TM
Tex M.
Justin, TX
GMC Canyon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Tex said the service was great.
This review was collected via phone interview by Customer Research Inc.

BW
Brian W.
Sanger, TX
Ford Police Interceptor
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Brian said they were super friendly and gave a lot of advice that other facilities would not give. He was very impressed.
This review was collected via phone interview by Customer Research Inc.

BK
Barbara K.
Roanoke, TX
Chevrolet Suburban
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Barbara said she would recommend the business.
This review was collected via phone interview by Customer Research Inc.

MW
Michael W.
Keller, TX
Ford Focus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Michael said he was very pleased with the service. He was in a bind and the employees helped him out to make sure he would be able to get his vehicle back in time and also kept him informed during the process.
This review was collected via phone interview by Customer Research Inc.

AV
Amin V.
Texas
Mazda CX-9
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Amin said the business was very honest, cooperative and also very flexible.
This review was collected via phone interview by Customer Research Inc.

DR
David R.
Fort Worth, TX
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
David said the staff had friendly customer service, and they did good work.
This review was collected via phone interview by Customer Research Inc.

AU
Austin U.
Roanoke, TX
Ford Fiesta
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Austin said he liked the price the business offered for the service he needed done. They were willing to help him out by giving him a ride home after he dropped his vehicle off with them.
This review was collected via phone interview by Customer Research Inc.

MM
Michael M.
Fort Worth, TX
Oldsmobile Aurora
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/12/2018 Category: Service
Michael said once the staff put the new alternator in his vehicle, it started squeaking really badly. They stated they fixed it, but they didn't .
This review was collected via phone interview by Customer Research Inc.

RB
Ryan B.
Roanoke, TX
Pontiac Firebird
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/11/2018 Category: Service
Ryan said this business was great and he will take his vehicle back to them. They need to be up front with the time frame of when he should expect to have his vehicle back. Every time he called to check on his vehicle, they said they would have it tomorrow. He still doesn't have his vehicle yet, but Scotty said he would call him daily to give him an update on his vehicle. He appreciated the hard work they have put into his vehicle.
This review was collected via phone interview by Customer Research Inc.

MH
Mike H.
Texas
Chevrolet Silverado 1500
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/11/2018 Category: Service
Mike said the service took a long time. There was a parts delay. His vehicle was not vacuumed after service.
This review was collected via phone interview by Customer Research Inc.

SS
Steve S.
Roanoke, TX
Lexus SC 430
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Steve said the work was done in a timely manner, but the price was a little high.
This review was collected via phone interview by Customer Research Inc.

MA
Mike A.
Texas
Cadillac Escalade EXT
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Mike said the staff was quick and did what he asked.
This review was collected via phone interview by Customer Research Inc.

GH
Gilbert H.
Texas
Ford F-150
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/10/2018 Category: Service
Gilbert said they were supposed to call him before any repairs were started, but they cleaned his sensors without his authorization. He said he was charged $248 and they put no parts on his vehicle.
This review was collected via phone interview by Customer Research Inc.

EJ
Ed J.
Texas
Dodge Dakota
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/08/2018 Category: Service
Ed said the first time it rained, his bed cover came off and would not stick.
This review was collected via phone interview by Customer Research Inc.

DH
DAVID H.
Roanoke, TX
Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/17/2018
Dissappointment
Their customer service is a disappointment but they did fix my car so I am happy about that they need to get better customer service skills

KC
Kirk C.
Texas
Ram Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Kirk said the service was excellent.
This review was collected via phone interview by Customer Research Inc.