Auto repair shop that is family owned and operated. We are a full service repair shop. We provide electronic diagnostics, brake repair, oil changes, NYS Safety and Emission Inspections, fluid services, transmission repair and replacements, engine repair and replacements, steering and suspension repairs, exhaust repairs, tune up repairs Auto repair shop that is family owned and operated. We are a full service repair shop. We provide electronic diagnostics, brake repair, oil changes, NYS Safety and Emission Inspections, fluid services, transmission repair and replacements, engine repair and replacements, steering and suspension repairs, exhaust repairs, tune up repairs and hybrid repairs. We are your full service shop all makes and models. ...more
I turned in my 2013 Subaru Outback on 17 June 21, because my check engine light was on. They were able to get me in and do an assessment that day. I was sent a link to see a full diagnostic of my vehicle with a green, amber, red rating of what was good to what needed immediate attention. I was impressed by that. It was determined that most of my issues could be corrected after changing out 2 catalytic converts and two O2 sensors. The parts took days to come in and they initially ordered the wrong part. So in the end I had to leave my car with them for one week. I was initially quoted $2600, but the bill ended up being $3000, with no explanation as to what the difference was from the quoted price to the end price.
When I picked up my vehicle, as soon as I drove it off the Service Plus lot, my car started to stall. Now, upon initial assessment the Service Plus technician noted that the car felt as though it was going to stall. However, my car never did stall until having the work done at Service Plus. They took my car back in on 24 June 21 and did another diagnostic to find out why the car was now stalling. This diagnostic to see why my car was now stalling cost $200+, which I was charged for after having paid $3k already. Now, remember the car did not stall until I had them “fix” my car, but I was charged $200+ for them to determine why my car stalled after they “fixed” it.
On 25 June 21, I had to call and ask for an update on my car. Being that it was Friday, I wanted to know if it needed to stay over the weekend or not. I spoke to Brandon, who told me that the code from the diagnostic determined my mass airflow sensor needed changed out. He stated that the part would not be ordered until Monday because Subaru was closed. He asked me if I wanted to leave my car over the weekend or come pick it up. I informed him I’d come pick it up since nothing was really wrong with my car and driving it wouldn’t hurt my car. He said that was fine and gave me my keys. I drove it straight home and didn’t drive it all weekend, planning to drop it off first thing Monday morning.
On 28 June 21, Brandon called me around 8:30am, to let me know that the part was ordered and would be in on Wednesday and I could drop my car off on Thursday. My car was driving even worse than before I turned it in initially, so I opened my hood to look. The entire air filter was open and the housing was completely loose and not bolted down. There were missing bolts and the attachments to the air filter housing were missing. It turns out Brandon did not check with the mechanics before giving me my keys to ensure my car was put back together and ready to be driven. I brought my car back and spoke with, Jennifer, the owner, she informed me Brandon told her that he told me my car was not safe to drive and I took it anyway. This was not true. After speaking to Brandon he reworded what he had to say and told me I should have known my car shouldn’t have been driven. I admit that I am completely ignorant with all things mechanical. This is why I bring my car to “professionals” to take care of my car. I expect professionals to act as such and inform me of what I need to know about my car. I expect them to be honest and take responsibility for their mistakes, not trying to blame me with lies. I told Brandon that all I needed to hear from him was an apology for not checking if my car was put back together and ready to drive. He did apologize. But I no longer have faith in this place. With the prices they charge, they should have no errors in service. I also believe they try to scare people who have no mechanical experience into paying full price for parts from the dealer when it’s completely unnecessary to pay as much as they charge. You can find quality work for way less than they charge.
I’m the end, I was charged $3k for 2 O2 sensors and 2 catalytic converters, $200+ for a second diagnostic, it would have been $400+ to change out the mass airflow sensor and I have a rental car bill for all the time my car was waiting in their lot for parts.