I'd like to figure out what happened, can you let us know the name of our customer that brought her car in so I can pull up the information? We wouldn't have been in this business this long if we weren't trying to work in our customer's best interest, and we certainly don't want you or your girlfriend to have a bad impression of our business. If she wasn't happy with the service, we owe her a refund at the minimum. Please contact me at email@example.com, or 515-986-5241 so we can straigten everything out. Thank you, Clint Dudley- Owner.