Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

762 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


KR
Kyle R.
Jeep Grand Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/02/2019
Overall a good experience
Shirley Auto Body has been very fair to me and accommodating to my schedule. The work they did was quality and they stood by their warranty. I will go back to them and recommend my friends and family.

AH
Azzie H.
Mastic, NY
Buick Park Avenue
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2019 Category: Service
Azzie said the service is still good at this business. She used to use this business and had gone away for awhile. It was her first time back and the experience was good.
This review was collected via phone interview by Customer Research Inc.
Anthony P., VP from Shirley Auto Body Inc responded on 04/15/2019

We appreciate you sharing your experience. Thank you for the review.

Anthony Posanti VP

JB
John B.
New York
Chrysler 300
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/10/2019 Category: Service
John said the business did a great job.
This review was collected via phone interview by Customer Research Inc.
Anthony P., VP from Shirley Auto Body Inc responded on 04/12/2019

We appreciate you sharing your experience. Thank you for the review.

Anthony Posanti VP

JP
James P.
Mastic Beach, NY
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/07/2019 Category: Service
James said the business provided great work. The staff were friendly and informed him they had found an additional problem. The only issue he had was the length of time it took them to service his vehicle.
This review was collected via phone interview by Customer Research Inc.
Anthony P., VP from Shirley Auto Body Inc responded on 02/09/2019

Thank you for the review.  We have recently made some in house changes that we feel will greatly help our cycle time.  We look forward to your next service and getting you back on the road faster!

Anthony Posanti VP

SC
Salvatore C.
Mastic, NY
Buick Regal
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/03/2018 Category: Service
Salvatore said that he recommends this place for service.
This review was collected via phone interview by Customer Research Inc.

AK
Allison K.
New York
Jeep Liberty
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/18/2018 Category: Service
Allison said her overall experience with the business was okay.
This review was collected via phone interview by Customer Research Inc.

PB
Patrick B.
New York
Volkswagen Passat Sedan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2018 Category: Service
Patrick said the mechanics did a good job but they did not call him back.
This review was collected via phone interview by Customer Research Inc.

PA
Paula A.
New York
Honda Civic Cpe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/24/2018 Category: Service
Jose said the staff did a pretty good job.
This review was collected via phone interview by Customer Research Inc.

BB
Bryan B.
Shirley, NY
Scion xB
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/06/2017 Category: Service
Bryan said the work turned out great. There just wasn't any place to sit, so he went outside.
This review was collected via phone interview by Customer Research Inc.

MC
Myron C.
Shirley, NY
Ford Mustang
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2017 Category: Service
Myron said this facility was pretty good.
This review was collected via phone interview by Customer Research Inc.

JR
Jose R.
Mastic, NY
GMC Envoy
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2016 Category: Service
Jose said he waited an hour and a half for the inspection.
This review was collected via phone interview by Customer Research Inc.

DB
Donna B.
New York
Toyota Camry Solara
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/20/2016 Category: Service
Donna said she appreciated the business accommodating her schedule and the employees being so friendly. The brakes are squeaking so she will be visiting the business again to have that issue resolved.
This review was collected via phone interview by Customer Research Inc.

SH
Scott H.
Shirley, NY
Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/29/2015
Routine Service for 2014 Hyundai Genesis R-Spec
Overall experience was excellent. The only thing I need to point out is that my car requires 7.61 quarts of motor oil (according to manual), however only 5 quarts were put into the engine according to the receipt. I subsequently went to an auto parts store and purchased the remaining quarts of oil and put it into the engine myself.
Anthony P., VP from Shirley Auto Body Inc responded on 11/30/2015

Hi Scott, I think that it was error on the invoice, and that would have been my fault.  Please come in when you havea chance so we can check and adjust your oil level.  Thanks and sorry for any inconvenience.

Anthony Posanti VP

JC
Joe C.
Mastic, NY
Chevrolet Cavalier
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/12/2015 Category: Service
Joe said his overall experience with the business was fine.
This review was collected via phone interview by Customer Research Inc.

JR
Jose R.
Mastic, NY
Chevrolet Tahoe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2015 Category: Service
Jose said the service was pretty good.
This review was collected via phone interview by Customer Research Inc.

DP
Dave P.
New York
Dodge Caravan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/07/2015 Category: Service
Dave said the business was very courteous and helpful with his questions and they got him on the road faster than expected.
This review was collected via phone interview by Customer Research Inc.

EH
Edward H.
New York
Jeep Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/30/2015 Category: Service
Edward said this business got all the things done all the way that needed to be done and he did not have any problems with them.
This review was collected via phone interview by Customer Research Inc.

EP
Elliot P.
New York
Ford Bronco
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2015 Category: Service
Elliot said the service at this business was great and that he had a good experience but his service advisor seemed inpatient. His explanation of what was wrong with the vehicle was very brief and he had to ask a lot of questions to get the details that he wanted.
This review was collected via phone interview by Customer Research Inc.

B
Bill
New York
GMC Sierra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2015 Category: Service
Bill said right now that he his having a problem with his vehicle. He is hearing a hissing noise coming from the engine. He will be taking it back. He just wants to make sure it is okay. The employees at the business are very nice and they listen.
This review was collected via phone interview by Customer Research Inc.
Anthony P., VP from Shirley Auto Body Inc responded on 05/15/2015

Hi Bill, we strive to make sure every customer has a 5 star experience with us.  I am sorry that you are not 100% satisfied. Please feel free to stop in or call us so we may remedy any problems associated with the repairs to your vehicle. 

Anthony Posanti VP

Displaying all 19 Review