Snyder's Auto Sales And Car Care

Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

55 Reviews

98% Would Recommend
Latest Review almost 4 years ago

Reviews


LK
Linda K.
Utica, NY
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2014
The service makes Snuder's great!
Since I've been coming to Snyder's I have never been disappointed in the level and quality of service. Their prices are reasonable and their customer service exemplary...so much so that I trust them to assist me with my next Subaru purchase!

JS
Janelle S.
Clinton, NY
Subaru Impreza
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2014 Category: Service
Janelle said this business provides great service.
This review was collected via phone interview by Customer Research Inc.

JM
Julie M.
New York
Subaru B9 Tribeca
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/25/2014 Category: Service
Julie said the staff at the facility was very pleasant and they were finished in a timely manner. She would not recommend them because she asked them to check her brakes and they told her they were fine. She brought her vehicle to her dealership for recall work shortly thereafter and was told the rear brakes were actually worn down. She had a feeling that was the case because they were making noise. She was not too pleased the facility lied to her and it makes her not ever want to go there again.
This review was collected via phone interview by Customer Research Inc.
Paul S., Owner from Snyder's Auto Sales And Car Care responded on 12/01/2014

Julie I do want to apologize for any inconvenience we might have caused you. I can assure you that we did check your brakes and were completely honest with the findings. You had plenty of life left on the pads to get you through until spring! Here at Snyder's we do not try to sell our customers work that is not needed at that time, we try to save the customer money and time on there vehicle as to give it the longest life possible. Unfortunately there are local dealerships that will tell you that you need work done right then and there even if its not needed at the time just to make a sale (this is how they get paid) I know this because I used to work at that local dealership that does this. I was forced to leave due to unethical procedures. If there is anything we can do to help you in the future please reconsider us based on how we honestly do business!


MR
Michelle R.
Westmoreland, NY
Subaru Legacy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2014 Category: Service
Michelle said she has very good experiences.
This review was collected via phone interview by Customer Research Inc.

TM
Terry M.
New York
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2014 Category: Service
Terry said they do good work.
This review was collected via phone interview by Customer Research Inc.

KB
Kendra B.
Deansboro, NY
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2014 Category: Service
Kendra said the facility has always done what she asked for and the cost has been reasonable.
This review was collected via phone interview by Customer Research Inc.

LK
Linda K.
New York
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2014 Category: Service
Linda said the business is personable, courteous, and has reasonable prices. They go out of their way to be accommodating.
This review was collected via phone interview by Customer Research Inc.

BA
Barb A.
Clinton, NY
Subaru Outback
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/28/2014
Their knowlege
Always great customer service.

DS
Diana S.
Subaru Baja
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2014 Category: Service
Diana said this business did a very good job.
This review was collected via phone interview by Customer Research Inc.
Paul S., Owner from Snyder's Auto Sales And Car Care responded on 10/25/2014

Diana,

Thank you for your response to our service.  We do try to make your experience as pleasurable as possible.  Thank you again.

Justin Wadsworth


MR
Mellisa R.
New York
Subaru Legacy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2014 Category: Service
Spoke with John. He said this business was quick and they called to give him his estimate. They stayed within his estimate and nothing went wrong during this visit.
This review was collected via phone interview by Customer Research Inc.
Paul S., Owner from Snyder's Auto Sales And Car Care responded on 10/25/2014

Mellisa and John,

Thank you guys very much for your positive review.  I hope all goes well with your Subaru and we see you for your next service.
Thank you again.

Justin Wadsworth


SK
Steve K.
Hamilton, NY
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2014 Category: Service
Steve said they go above the call of duty.
This review was collected via phone interview by Customer Research Inc.

JW
Judy W.
New Hartford, NY
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2014
On-time, great service
Service provided on time, all questions answered.

NP
Nate P.
New York
Subaru Forester
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/24/2014 Category: Service
Nate said the experience was good but it took longer than expected. They did not call to let him know it would take longer. He had to call to find out the status of his vehicle.
This review was collected via phone interview by Customer Research Inc.

JK
Jeff K.
New York
Subaru Forester
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/23/2014 Category: Service
Jeff said it was a very good experience and things went well.
This review was collected via phone interview by Customer Research Inc.

JT
Jill T.
Clinton, NY
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2014 Category: Service
Jill said this facility listened to her concerns.
This review was collected via phone interview by Customer Research Inc.

TM
Terry M.
New York
Subaru Outback
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2014 Category: Service
Terry said the work provided by the facility was very good. He had asked to have the parts returned which were replaced during the service. He was told someone would get back to him regarding the parts but he did not receive a call. He returned to them only to find the parts were gone.
This review was collected via phone interview by Customer Research Inc.

JB
Jeanette B.
Cassville, NY
Subaru Legacy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2014
great service
Paul, Dan & Justin are great to work with.

BP
Bruce P.
Munnsville, NY
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2014 Category: Service
Bruce said they were attentive, paid attention to his concerns and were affordable.
This review was collected via phone interview by Customer Research Inc.

TS
Tammy S.
New York
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2014 Category: Service
Tammy said the business is easy to work with. They go out of their way to be helpful and always find the problem.
This review was collected via phone interview by Customer Research Inc.

AA
Ashwin A.
Virginia
Subaru Legacy
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2014 Category: Service
Ashwin said the prices at this business seemed little high. They were great aside from this one issue.
This review was collected via phone interview by Customer Research Inc.

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