Sooters Auto Service


Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

142 Reviews

99% Would Recommend
Latest Review about 1 month ago

Karen B. on 10/13/2017
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"Way overpriced compared to competitors"
Not sure why there are so many 5 stars. My entire experience with the shop made an already frustrating situation miserable.
They are WAYY over priced. I saw the good reviews on yelp and got my car towed there when it broke down. 3 days later they called and told me I need a new fuel pump and battery and were going to charge me 780$. In a hurry to get my car back I agreed.
After I agreed I called JT Auto and Firestone. Jt Auto quoted me around 400$ parts and labor and Firestone 500$ parts and labor. I cannot encourage you enough to check out JT Auto before throwing away money at Sooter's.
The lady at Sooter's I spoke to on the phone mentioned they were going to look at why the check engine light was on. I never heard back on that and when my car was FINALLY ready to be picked up, 7 days later now, they told my totally was 997$. Apparently, they took it upon themselves to turn off the check engine light by switching spark plugs. Which an extra 200$ to switch spark plugs is absolutely absurd and I didn't even give them permission to do it.
When you have car troubles you are usually in a desperate situation and want the fastest cheapest remedy. Neither of which you are going to find at Sooter's. I genuinely feel like I was taken advantage of and want to do everything I can to make sure no one else has to deal with this awful establishment.
Service Date: 10/13/2017
Review Created: 10/13/2017 11:30 AM
DAVID P. on 11/24/2016
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"Honest service"
Straitforward, honest service. You can have confidence in their service.
Vehicle: Ford Explorer Sport Trac
Service Date: 11/23/2016
Review Created: 11/24/2016 09:56 PM
Nanette W. on 11/23/2016
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Nanette said she has been using this business for years and she trusts them. She said they are honest and they do good work.
Vehicle: Ford Club Wagon
Category: Service
Service Date: 11/17/2016
Review Created: 11/23/2016
This review was collected via phone interview by Customer Research Inc.
Jennifer N. on 11/21/2016
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Jennifer said she likes the work at this business and was pleased with the service. She said she feels things could have gone smoother in the beginning. She would recommend them for service.
Vehicle: Honda Civic
Category: Service
Service Date: 11/15/2016
Review Created: 11/21/2016
This review was collected via phone interview by Customer Research Inc.
Tony R. on 11/20/2016
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Tony said the business did a really good job.
Vehicle: Chevrolet El Camino
Category: Service
Service Date: 11/15/2016
Review Created: 11/20/2016
This review was collected via phone interview by Customer Research Inc.
Andrea M. on 11/18/2016
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Andrea said the service was done quickly and her vehicle is working fine. The staff at this business was friendly and very professional.
Vehicle: Subaru Forester
Category: Service
Service Date: 11/11/2016
Review Created: 11/18/2016
This review was collected via phone interview by Customer Research Inc.
GARY J. on 11/17/2016
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"94 Nissan"
Excellent service, fair prices and honest
Vehicle: Nissan Altima
Service Date: 11/15/2016
Review Created: 11/17/2016 05:13 AM
SCOTT L. on 11/12/2016
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"Friendly, Efficient, Effective"
Needed a Master Brake Cylinder after an accident. They took great care of me and my car.
Vehicle: Lexus SC 300
Service Date: 11/10/2016
Review Created: 11/12/2016 06:16 AM
Dean S. on 11/05/2016
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Dean said the business did him a favor because he had a last minute brake problem. He didn't have to wait to get in. They fixed his problem and he was on his way. They are reliable and honest.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 11/02/2016
Review Created: 11/05/2016
This review was collected via phone interview by Customer Research Inc.
Nate H. on 11/05/2016
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Nate said they were not quick but they took time to explain what they were doing. They gave him a lot of important information. He was pleased.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 11/01/2016
Review Created: 11/05/2016
This review was collected via phone interview by Customer Research Inc.
Mark G. on 11/04/2016
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Mark said the business always does exceptional work and he frequently recommends them to others.
Vehicle: Toyota Pickup
Category: Service
Service Date: 11/01/2016
Review Created: 11/04/2016
This review was collected via phone interview by Customer Research Inc.
Courtney W. on 11/04/2016
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Courtney said this business always takes good care of her. They're super honest and friendly and she appreciates how they are attentive to what needs immediate attention with her vehicle. She loves how they're local and the staff consists of awesome guys.
Vehicle: Volvo S70
Category: Service
Service Date: 10/31/2016
Review Created: 11/04/2016
This review was collected via phone interview by Customer Research Inc.
HAOKUN D. on 11/03/2016
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"Professional, fair price"
Scheduled oil change and brakes inspection. Very professional. Solved my problem perfectly. Very fair pricing. Will use their service forever.
Vehicle: Nissan Murano
Service Date: 11/02/2016
Review Created: 11/03/2016 10:57 PM
MEL S. on 11/01/2016
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"Sooter's Service"
I have 2 cars. One is a 1988 Camero IRockZ. Sooter's has maintained this vehicle since 1988. I wouldn't trust her or my latest vehicle to anyone else. Thanks Sooter's!
Vehicle: Toyota RAV4
Service Date: 10/24/2016
Review Created: 11/01/2016 07:32 AM
Kent S. on 10/25/2016
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Kent said this business always gets their stuff done quickly and they do the work correctly.
Vehicle: Ford Pickup
Category: Service
Service Date: 10/20/2016
Review Created: 10/25/2016
This review was collected via phone interview by Customer Research Inc.
CHRIS H. on 10/19/2016
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"30000 mile check up"
Great customer service!!
Vehicle: Nissan 370Z
Service Date: 10/19/2016
Review Created: 10/19/2016 10:57 PM
AUDREY H. on 10/14/2016
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"Amazing customer service!"
They took care of my car and the lady at the front desk was more than just nice to me. I was there for a while waiting for my car and wittiness more then just great customer service... customer after customer she acknowledged them by name and even had a few customers just swing by to say hello. She treated everyone the same and had an upbeat attitude the whole time I was there. She even offered me a ride. I would highly recommend this place and will be back should my cat need it again :)
Vehicle: Kia Rondo
Service Date: 10/12/2016
Review Created: 10/14/2016 12:35 PM
Steve F. on 10/14/2016
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Steve said this business has good reasonable prices. They don't try to fix what is not broken and they do a good job.
Vehicle: Honda Civic
Category: Service
Service Date: 10/10/2016
Review Created: 10/14/2016
This review was collected via phone interview by Customer Research Inc.
Cassandra N. on 10/07/2016
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Cassandra said she is happy with the service she receives from this business. She trusts their judgment and they do not try to sell her things she does not need.
Vehicle: Honda Element
Category: Service
Service Date: 10/04/2016
Review Created: 10/07/2016
This review was collected via phone interview by Customer Research Inc.
Erich W. on 10/06/2016
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Erich said they are so busy that he could not get the appointment he wanted. Other than that, everything was fine.
Vehicle: Ford Ranger
Category: Service
Service Date: 09/28/2016
Review Created: 10/06/2016
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 142 in total