Overview

Overall Rating 4.38/5Overall Rating 4.38/5Overall Rating 4.38/5Overall Rating 4.38/5rating 4.38

1811 Reviews

ReScore Reviews™ (39)

ReScore
Overall Rating 3.5897433/5Overall Rating 3.5897433/5Overall Rating 3.5897433/5rating 3.5897433rating 3.5897433
Original
Overall Rating 2.30769/5Overall Rating 2.30769/5rating 2.30769rating 2.30769rating 2.30769
86% Would Recommend
100% Business Response
Latest Review about 16 hours ago

Reviews


VL
Varner L.
Charlotte, NC
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
your staff
Service was great. Staff is very friendly and professional.
MICHAEL A., Service manager from South Charlotte Hyundai responded on 01/19/2019

thank you for taking our survey

Michael Adams
Service Manager
980-267-3584
madams@schyundai.com

Verified Customer
Lakehurst, NJ
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Service
Great service
MICHAEL A., Service manager from South Charlotte Hyundai responded on 01/18/2019

thank you for taking our survey

Michael Adams
Service Manager
980-267-3584
madams@schyundai.com

Verified Customer
Weddington, NC
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/17/2019 Category: Service
Meh
Took car in for squealing belt. They recommended three more things to fix. And, got a call from sales offering to give me a quote on the car to sell it to them for a new one. Too much drama
MICHAEL A., Service manager from South Charlotte Hyundai responded on 01/18/2019

thank you for taking our survey. I'm sorry for any drama. I see by your history you take very good care of the car. the brake flush is a fluid change that is suggested as the fluid ages. I will pass your survey to the GM about sales calling you. I would be happy to assit with the alignment if you would like to have that done. I can even send someone to pick your car up if that would help. Thank you for your comments. Please feel free to email or call.

Michael Adams
Service Manager
980-267-3584
madams@schyundai.com

LG
Linda G.
Charlotte, NC
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/17/2019 Category: Service
Review
After the procedure was explained to me I understood the extra time involved. I appreciate the call that I received after my review was read. Thanks south charlotte Hyundai. But sometimes the waiting is a bit long.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/17/2019 Category: Service
Customer
Nice people
MICHAEL A., Service manager from South Charlotte Hyundai responded on 01/18/2019

thank you for taking our survey and taking the time to speak with me today.

Michael Adams
Service Manager
980-267-3584
madams@schyundai.com
MICHAEL A., Service manager from South Charlotte Hyundai responded on 01/19/2019

thank you for speaking with me yesterday.

Michael Adams
Service Manager
980-267-3584
madams@schyundai.com

NS
Norma S.
Charlotte, NC
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Great job
Friendly service and great explanations.
MICHAEL A., Service manager from South Charlotte Hyundai responded on 01/17/2019

thank you for taking our survey

Michael Adams
Service Manager
980-267-3584
madams@schyundai.com

Verified Customer
Charlotte, NC
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
N/A
Excellent
MICHAEL A., Service manager from South Charlotte Hyundai responded on 01/16/2019

thank youfor taking our survey

Michael Adams
Service Manager
980-267-3584
madams@schyundai.com

CR
Charissa R.
Charlotte, NC
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Great Service
Always have a great experience here no matter what the task.
MICHAEL A., Service manager from South Charlotte Hyundai responded on 01/16/2019

thank you for taking our survey

Michael Adams
Service Manager
980-267-3584
madams@schyundai.com

Verified Customer
Charlotte, NC
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/16/2019 Category: Service
Improvements would be helpful
Staff is friendly, while the amenities offered could be improved in quality and offering. Service quality is good although some service calls can take longer than expected, such as an oil change. Keeping waiting time to a minimum is important, mainly when one has to go to work after the service call.
MICHAEL A., Service manager from South Charlotte Hyundai responded on 01/16/2019

thank you for taking our survey

Michael Adams
Service Manager
980-267-3584
madams@schyundai.com

AN
Angela N.
Charlotte, NC
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Curtious and professional staff.
Great place ,no long wait and good staff.friendly people.
MICHAEL A., Service manager from South Charlotte Hyundai responded on 01/16/2019

thanks for taking our survey

Michael Adams
Service Manager
980-267-3584
madams@schyundai.com

BF
Bobby F.
Lancaster, SC
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Evap leak again
Returned to service for same evap problem after servicing was done maybe like 2 weeks later the same thing happened not once but twice and a 3rd but I'm just waiting til servicing needs to come around again and let them know I'm not thrilled with the persistent problem but always they give me fast and courteous service and I'm on my way really not too happy with the way the brand is headed
MICHAEL A., Service manager from South Charlotte Hyundai responded on 01/16/2019

thanks for the feedback and taking our survey

Michael Adams
Service Manager
980-267-3584
madams@schyundai.com

PH
Peter H.
Charlotte, NC
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Sonota Service....routine Service
Good presentation by associate JACK in getting done what was needed, and not more than what MFG recommends.
MICHAEL A., Service manager from South Charlotte Hyundai responded on 01/15/2019

thank you for taking our survey

Michael Adams
Service Manager
980-267-3584
madams@schyundai.com

EC
Erica C.
Charlotte, NC
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Inspection
Had quick inspection service and still got free car wash. Service center is excellent at this location!
MICHAEL A., Service manager from South Charlotte Hyundai responded on 01/12/2019

thank you for taking our survey

Michael Adams
Service Manager
980-267-3584
madams@schyundai.com

Verified Customer
Charlotte, NC
2016 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Prompt, polite and professional
Service manager greeted me promptly and was very professional and polite when discussing my vehicle. Waiting area was pleasant as well.
MICHAEL A., Service manager from South Charlotte Hyundai responded on 01/12/2019

thank you for taking our survey

Michael Adams
Service Manager
980-267-3584
madams@schyundai.com

BD
Bonnie D.
Charlotte, NC
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Service person
Great service from person handling my car.
MICHAEL A., Service manager from South Charlotte Hyundai responded on 01/12/2019

thank you for taking our survey

Michael Adams
Service Manager
980-267-3584
madams@schyundai.com

Verified Customer
Charlotte, NC
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Key
I needed a replacement key programmed ASAP. They fully accommodated my schedule and were very friendly doing so. Was generally getting my service at another dealership in the past, but I will now begin using South Charlotte Hyundai in the future.
MICHAEL A., Service manager from South Charlotte Hyundai responded on 01/12/2019

thank you for taking our survey

Michael Adams
Service Manager
980-267-3584
madams@schyundai.com

BH
Beatrice H.
Charlotte, NC
2007 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
service is explained in a user friendly manner
I didn't have to wait all day or half day for the service to be performed.
I'm very pleased with the service and the price. Didn't have to cash in a cd =)
MICHAEL A., Service manager from South Charlotte Hyundai responded on 01/11/2019

thank you for taking our survey

Michael Adams
Service Manager
980-267-3584
madams@schyundai.com

Verified Customer
Charlotte, NC
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Great Service and Friendly People
Diligent, courteous, friendly and professional service.
MICHAEL A., Service manager from South Charlotte Hyundai responded on 01/09/2019

thank you for taking our survey

Michael Adams
Service Manager
980-267-3584
madams@schyundai.com

MK
Mary K.
Charlotte, NC
2008 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Customer service
Staff are friendly and courteous. Keeps me informed of what needs to be done...never any pressure.
MICHAEL A., Service manager from South Charlotte Hyundai responded on 01/08/2019

thank you for taking our survey

Michael Adams
Service Manager
980-267-3584
madams@schyundai.com

DC
Donnovan C.
Charlotte, NC
2016 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/07/2019 Category: Service
Specialists very professional
Ask to check brakes because when backing out brakes making noise .i don’t think they checked my brakes they are still making noise .also they never resets back my mileage when they did a oil change I have to do it .
MICHAEL A., Service manager from South Charlotte Hyundai responded on 01/09/2019

please call me so I can set an appt to review your car and go over any concern personally

Michael Adams
Service Manager
980-267-3584
madams@schyundai.com

Verified Customer
Charlotte, NC
2016 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/05/2019 Category: Service
Good
Service department was nice
MICHAEL A., Service manager from South Charlotte Hyundai responded on 01/05/2019

thank you for taking our survey

Michael Adams
Service Manager
980-267-3584
madams@schyundai.com