When I showed up at South Tacoma Auto, their Service Department at first said that they didn't schedule me for an oil change, even though I confirmed the appointment with this same Service Department the day before. The South Tacoma Auto Service Department eventually acknowledged that there was an appointment for me, but that they just didn't actually put it on the schedule.
After I returned from eating lunch, I was told by this same Service Department that they couldn't change my oil and that they weren't responsible for wasting multiple hours of my life. They decided that they wouldn't even call me to let me know that they wouldn't be doing their job.
This is the definition of a culture that encourages lazy and dishonest staff who went above and beyond to waste multiple hours of my life and Ron Greenlee's official response to this is... It's the customers fault that the South Tacoma Auto repeatedly refused to provide service and that the South Tacoma Auto always attempts to be lazy and dishonest when dealing with the public and customers.
So please South Tacoma Auto.Treat your customers with respect. The fact that you never call us back is pretty messed up. Take some pride in your work and treat your customers with a little respect. That's honestly all ask.
Thank you for bringing your concerns to our attention, we always appreciate feedback from our community. We were glad to be in a position to help you move your Focus off of South Tacoma Way and onto our lot during the storm, and to lend your family one of our lot cars for the evening to be sure you could get home safe. It's a shame we couldn't come to an agreement to get you home in one of our vehicles every night!
Our Service department was happy to diagnose your car for free the next day, and give you the information you needed to get it back on the road. We're sorry there was some confusion with regards to your license plates; happily we made sure you got those back right away. I'm sorry you feel some things got taken from your car, but since it was out on our lot unsecured overnight, it's hard to say what may have happened there. We ourselves are sometimes victim to overnight vandalism and theft, and we thank you for alerting the police in the matter. They've been sending more patrols by our dealership, and we really appreciate the added security! Again thanks so much for bringing your concerns forward; your input helps us become a better company.