96% Would Recommend
Latest Review 3 days ago
RICK S. on 11/15/2017
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"The good, the bad, and the ugly"
My '95 Firebird Formula has been sitting for two years. I needed a windshield, a mirror, the heater fixed, the after-market security system removed, and both window mechanisms fixed. I towed it over to be safe. They replaced the battery, fixed a differential leak, replaced the flasher unit, flushed the cooling system, and the brake lines, and changed the oil. They got me a great price on the windshield and mirror, fixed the passenger window mechanism, and removed the annoying alarm system.. The driver's side needs more parts and we're struggling to find them. I have some heat, but it remains a work in progress. I would have preferred they had called more often with updates; they had the car for three weeks. I called weekly. The driver's side door doesn't close quite right now and the low coolant light is stuck on despite having plenty of coolant. So far, I've spent $3300 getting it back on the road. They explained well, but I am auto repair literate sympathetic to the challenges of getting my car repaired. Everyone there is courteous and professional and I could tell my car was in qualified hands. It is an excellent, professional, well run-shop.
Vehicle: Pontiac Firebird
Service Date: 11/10/2017
Review Created: 11/15/2017 04:15 PM
Bruce B. on 11/15/2017
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Bruce said Mark was wonderful to work with.
Vehicle: Lexus ES 300
Category: Service
Service Date: 11/08/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
Mark H. at Southend Auto Care responded on 11/17/2017

Bruce, thanks again for coming in. We always appreciate it.
Sincerely, Mark Hanson, owner

Robert G. on 11/13/2017
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Robert said the service was fast.
Vehicle: Toyota Corolla
Category: Service
Service Date: 11/07/2017
Review Created: 11/13/2017
This review was collected via phone interview by Customer Research Inc.
Mark H. at Southend Auto Care responded on 11/14/2017

Thanks so much; see you next time!
Mark Hanson, owner

Jeff C. on 11/11/2017
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Jeff said they were extremely helpful. The price was good.
Vehicle: Chevrolet Suburban
Category: Service
Service Date: 11/07/2017
Review Created: 11/11/2017
This review was collected via phone interview by Customer Research Inc.
Jo S. on 11/09/2017
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Jo said the staff has done everything well and they have followed up on his last service visit. They performed at the promised rate. He took the vehicle to a muffler facility and the guys there noticed there was a lot of oil on the back. He stated that he hopes they spilled oil rather than there being a big leak on his valve covers. he hasn't had a chance to drive the vehicle .The guys at the mifflr shop noticed a lot of oil at the back end of the.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 11/03/2017
Review Created: 11/09/2017
This review was collected via phone interview by Customer Research Inc.
Bernice H. on 11/09/2017
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Bernice said she is happy with the service she got from the business.
Vehicle: Honda Accord Sdn
Category: Service
Service Date: 10/31/2017
Review Created: 11/09/2017
This review was collected via phone interview by Customer Research Inc.
TERRY F. on 11/02/2017
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"always great service"
got me in within a few days, ordered part ahead of time; broughtit in the morning, they shuttled me to work and it was ready by lunch; reasonably priced. Still small and personally (not corporation owned). Recommended w/o reservation.
Vehicle: Honda CR-V
Service Date: 11/01/2017
Review Created: 11/02/2017 09:25 PM
CHERI E. on 11/02/2017
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"Great customer service"
Altho the news was not good for me, every effort was made to resolve my car issue. Appreciate the good service from the front desk, pick up driver and all who worked on my car.
Vehicle: Dodge Avenger
Service Date: 11/01/2017
Review Created: 11/02/2017 08:50 PM
John M. on 10/31/2017
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John said the staff did everything they said they were going to do and they were fair.
Vehicle: Chevrolet Colorado
Category: Service
Service Date: 10/03/2017
Review Created: 10/31/2017
This review was collected via phone interview by Customer Research Inc.
Sam C. on 10/31/2017
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Sam said they went over everything when he picked up the vehicle and made sure he had no questions. They did a thorough inspection and he hasn't had any issues with the vehicle since. Everything went well.
Vehicle: Subaru Outback
Category: Service
Service Date: 10/02/2017
Review Created: 10/31/2017
This review was collected via phone interview by Customer Research Inc.
Vicky C. on 10/30/2017
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Vicky said the staff at this business are really good.
Vehicle: Saturn Ion
Category: Service
Service Date: 10/05/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
Ernest C. on 10/27/2017
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Ernest said the staff did a good job.
Vehicle: Cadillac Eldorado
Category: Service
Service Date: 10/23/2017
Review Created: 10/27/2017
This review was collected via phone interview by Customer Research Inc.
Mark H. at Southend Auto Care responded on 10/30/2017

Thanks so much for coming in and for your kind words. See you next time.
Sincerely
Mark Hanson, owner
Southend Auto Care

Klaudia C. on 10/24/2017
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Klaudia said the staff are always really good and they give good recommendations.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 10/19/2017
Review Created: 10/24/2017
This review was collected via phone interview by Customer Research Inc.
Addi H. on 10/12/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Addi said he was overcharged for his service. His vehicle was not fixed. Three hours after service his vehicle started smoking. He will return his vehicle to correct the issues.
Vehicle: Chrysler PT Cruiser
Category: Service
Service Date: 10/05/2017
Review Created: 10/12/2017
This review was collected via phone interview by Customer Research Inc.
Mark H. at Southend Auto Care responded on 10/20/2017

Dear Addi,
I'm sorry you're still having issues with your car. Thank you for letting us know it has to be driven for a long period of time for the problem to occur. We will get to the bottom of this additional issue.
Sincerely
Mark Hanson, owner
Southend Auto Care

Wade O. on 09/29/2017
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Wade said they were convenient and they had good workmanship. He suggested they keep up the good work.
Vehicle: Kia Sorento
Category: Service
Service Date: 08/23/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
Mark H. at Southend Auto Care responded on 10/20/2017

Thanks again for your many years of loyalty. Hope you got in some golf this summer!
Sincerely,
Mark Hanson, owner
Southend Auto Care

CATHERINE M. on 08/31/2017
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"Oil change review "
Southend Auto was fantastic! Everyone was super nice and efficient and they even drove me back to work while they worked on my car! Thank you!
Vehicle: Toyota Corolla
Service Date: 08/29/2017
Review Created: 08/31/2017 03:45 PM
Mark H. at Southend Auto Care responded on 10/20/2017

Thanks so much! I hope you had a nice summer
Sincerely,
Mark Hanson, owner
Southend Auto Care

Sandra J. on 08/30/2017
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Sandra said the staff are always fair and honest. They do a good job. They've been customers of this business for a longtime. She is very happy with this business.
Vehicle: Chevrolet Lumina
Category: Service
Service Date: 08/11/2017
Review Created: 08/30/2017
This review was collected via phone interview by Customer Research Inc.
Jeannie L. on 08/30/2017
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Jeannie said the staff did a great job and she was happy.
Vehicle: Saturn Aura
Category: Service
Service Date: 08/11/2017
Review Created: 08/30/2017
This review was collected via phone interview by Customer Research Inc.
Mark H. at Southend Auto Care responded on 10/20/2017

Thank you for coming in, we appreciate it
Sincerely,
Mark Hanson, owner
Southend Auto Care

Todd T. on 08/30/2017
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Todd said he has gone to this business for years with all his vehicles. If there are any mistakes they need to follow up on, he can always go back and they will take care of it. They do the right thing. They stand behind their work. There is no question about that. They are polite and courteous, and always looking out for his best interest.
Vehicle: Honda Pilot
Category: Service
Service Date: 08/14/2017
Review Created: 08/30/2017
This review was collected via phone interview by Customer Research Inc.
Deionne S. on 08/29/2017
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Deionne said they were efficient and they figured out her problem.
Vehicle: Mitsubishi Endeavor
Category: Service
Service Date: 08/01/2017
Review Created: 08/29/2017
This review was collected via phone interview by Customer Research Inc.
Mark H. at Southend Auto Care responded on 10/20/2017

We were glad to help. Thank you!
Sincerely,
Mark Hanson, owner
Southend Auto Care

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