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Southend Auto Care

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(538 Reviews)
94
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
5.0
ReScore Average
94
Net Promoter Score ®

Business Details

About

At Southend Auto Care, we feel that the most important asset of our business is our employees and their ability to satisfy our customers’ automotive service and repair needs. We work hard to provide an enjoyable working and want their number one focus to be on fixing our customers’ vehicles, taking the time that is needed to do the job At Southend Auto Care, we feel that the most important asset of our business is our employees and their ability to satisfy our customers’ automotive service and repair needs. We work hard to provide an enjoyable working and want their number one focus to be on fixing our customers’ vehicles, taking the time that is needed to do the job right, the first time. In addition, our knowledgeable and friendly service advisors are always ready and quick to help our customers. It is a team effort, and we appreciate the contribution made by each member of our staff. ...more

Categories
Auto Repair, Tires, Oil Change
Contact
(253) 922-9922

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Pacific Time (US & Canada)
8318 Pacific Hwy E Tacoma, WA 98422-3914
Southend Auto Care's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(538 Reviews)

DL
gravatar
DAWN L.
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/26/2024
verified customerVerified Customer
9
Oil Change
When dropping my car off Sam is very friendly, asked when I needed my car and stated 12:30 or earlier he said great. I got a call at 12:30 stating they were short handed and my car wouldn't be ready until 2PM. A call sooner would have been nice since I need to be somewhere no later then 12:30. However Sam state the service would be free due to the inconvenience and timing of the call update.
Mark H. from Southend Auto Care responded on 01/27/2024 06:21 AM

Thank you for coming in. I'm sorry for the extended time it took us to complete the service on your vehicle, and for the less than convenient notice of this. We will make our best effort to make sure this doesn't repeat itself. It was good to meet you. Take care. Mark Hanson, owner Southend Auto Care.

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