Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

426 Reviews

100% Would Recommend
Latest Review 3 days ago

Reviews


EB
Elizabeth B.
Charlotte, NC
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018
Easy, helpful, friendly
The appointment was easy to schedule and I got helpful information about my car after the maintenance. All the questions I had were answered. Very positive experience.

MK
Matt K.
Charlotte, NC
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Matt said the employees took care of his vehicle. They offered more work. He was happy with his service.
This review was collected via phone interview by Customer Research Inc.

KH
Katie H.
Charlotte, NC
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Kaite said the staff took care of the things her vehicle needed, and had it done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

RC
Rusty C.
Charlotte, NC
GMC Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2018
Southend's Best Repair Shop Period!!!
If you're looking for a trustworthy repair facility that had your best interest at heart, then look no further. Southend's location was what initially attracted me, combined with their web rating. What keeps me, and now my entire family coming back is Paul and Mike's knowledge, talent, and honesty. The work is done very reasonably priced, but more importantly, it's done correctly! I highly recommend you try them.

LG
Lisa G.
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018
HONESTY......
I LIKE GOING TO SOUTHEND BECAUSE I FEEL THAT I AM GETTING. THE RIGHT INFO ABOUT MY JEEP. PAUL AND MIKE ARE BOTH SO PERSONABLE FRIENDLY AND ALSO TREATS ME WITH RESPECT AND ALWAYS MAKE ME FEEL WELCOME AND LEAVE THE SHOP FEELING CONFIDENT THAT MY JEEP IS IN WORKING ORDER. THANKS SOUTHEND 💕

CJ
Cory J.
Charlotte, NC
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Cory said he was satisfied with their customer service. They got the job done in a reasonable time.
This review was collected via phone interview by Customer Research Inc.

HG
Heather G.
Charlotte, NC
Volvo S80
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018
Excellent job
The company made the repair same day and did an excellent job.

KW
Kyle W.
Charlotte, NC
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Kyle said the facility was the best auto place in the area.
This review was collected via phone interview by Customer Research Inc.

AD
Andrew D.
Charlotte, NC
Kia Forte
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Andrew said everyone was really nice and all of the staff members have great customer service.
This review was collected via phone interview by Customer Research Inc.

MS
Marilyn S.
Charlotte, NC
Volvo S40
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018
The very best....
The whole team are the best. Honest and kind. When I called to make the appointment, Steve said "Nice to hear from you." I felt welcomed. And Mike took steps to make sure it didn't cost an arm and a leg.

Thank you all. See you soon for the oil change.

BS
Bill S.
Charlotte, NC
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018
Efficient competent service
I have taken easy service and difficult service here and each is handled to my satisfaction.

TS
Thomasina S.
Charlotte, NC
Dodge Magnum
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Thomasina said the business gets her in and out without waiting, they inform her of the price with the service, they provide a loaner vehicle, and they do great work.
This review was collected via phone interview by Customer Research Inc.

SA
Sheila A.
North Carolina
Toyota Sequoia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Sheila said they were very honest and convenient and straight forward.
This review was collected via phone interview by Customer Research Inc.

MD
Mandy D.
Concord, NC
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018
Awesome service, as always!
Thank you, Paul and the Southend Auto Exchange team for keeping my CRV running like new! I won't take my car anywhere else.

SW
Sheila W.
North Carolina
Mazda Mazda3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/24/2018 Category: Service
Sheila said the business is very honest. She was one of the first customers when they opened. She would like for them to keep up the good work.
This review was collected via phone interview by Customer Research Inc.

MG
Mori G.
Charlotte, NC
Honda Accord Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/16/2018
Problem Solved
If you want it done right the first time the peace of mind knowing your cares are gone for good. Southend Auto can solve your auto trouble and get you back in the driver’s seat.😎

RH
Ron H.
Toyota Sequoia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018
Efficient and Trustworthy
Mike, Paul Jr. and Paul Sr. are always friendly, courteous and efficient when repairs or service to my vehicles are needed. They meet all appointments in a timely matter and you can depend on the highest quality results for all repairs and services. They are a "cut-above" when compared to the competition whether that be a dealership or private shop.

MJ
Moses J.
Charlotte, NC
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Moses said, this business always treats him good and he can wait while his vehicle is in service.
This review was collected via phone interview by Customer Research Inc.

LM
Leeroy M.
Charlotte, NC
Acura TSX
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/25/2018 Category: Service
Leeroy said this business was cheaper than other places.
This review was collected via phone interview by Customer Research Inc.

AR
Andrew R.
Charlotte, NC
Honda Civic Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Andrew said he was satisfied with his service.
This review was collected via phone interview by Customer Research Inc.