Southend Auto Exchange


Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

343 Reviews

99% Would Recommend
Latest Review about 20 hours ago
Calvin M. on 11/21/2017
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"Customer service "
Very happy to deal with great people
Vehicle: Honda CR-V
Service Date: 11/20/2017
Review Created: 11/21/2017 03:01 AM
David B. on 11/17/2017
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David said they got him in and out with the work they did. He would tell anyone about this business who is in need of auto repairs a vehicle to purchase.
Vehicle: Ford Ranger
Category: Service
Service Date: 11/14/2017
Review Created: 11/17/2017
This review was collected via phone interview by Customer Research Inc.
Tiggy W. on 11/16/2017
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Tiggy said the business tells her what is really going on with her vehicle.
Vehicle: Mercury Grand Marquis
Category: Service
Service Date: 10/12/2017
Review Created: 11/16/2017
This review was collected via phone interview by Customer Research Inc.
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Scarlet H., Front End Manager at Southend Auto Exchange responded on 11/20/2017

Thanks for the great review! We will hopefully being seeing you soon!

Thanks,
Scarlet Howell
Southend Auto Exchange
3138 S. Tryon St.
Charlotte, NC 28217
(704) 334-1331
Ricky H. on 11/16/2017
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Ricky said the business did a good job.
Vehicle: Chevrolet Equinox
Category: Service
Service Date: 11/10/2017
Review Created: 11/16/2017
This review was collected via phone interview by Customer Research Inc.
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Scarlet H., Front End Manager at Southend Auto Exchange responded on 11/20/2017

Ricky,

Thank you for the nice review. We appreciate your business and look forward to working with you again in the future!

Thanks,
Scarlet Howell
Southend Auto Exchange
3138 S. Tryon St.
Charlotte, NC 28217
(704) 334-1331
Amber D. on 11/15/2017
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Amber said the employees are efficient and the business was fair.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 11/09/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
Asa K. on 11/14/2017
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Asa said this business is easy to work with. He trusts them to not take advantage of him.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 11/02/2017
Review Created: 11/14/2017
This review was collected via phone interview by Customer Research Inc.
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Scarlet H., Front End Manager at Southend Auto Exchange responded on 11/16/2017

Asa,

We really appreciate your review! We take pride in being honest with our customers about repairs that need or do not need to be performed. We look forward to working with you again in the future for all your automotive service and repair needs.

Thanks,
Scarlet Howell
Southend Auto Exchange
3138 S. Tryon St.
Charlotte, NC 28217
(704) 334-1331
Michael W. on 11/10/2017
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Michael said the technician told him the service was under warranty. He got in and out without having to spend any money. They provided really great service.
Vehicle: Nissan Rogue
Category: Service
Service Date: 10/05/2017
Review Created: 11/10/2017
This review was collected via phone interview by Customer Research Inc.
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Scarlet H., Front End Manager at Southend Auto Exchange responded on 11/13/2017

Michael,

Thank you so much for the positive review! We are happy to have been able to assist you with your warranty coverage and service, and to have you leave our shop with a positive experience. We look forward to working with you again in the future for any of your automotive service needs.

Thanks,
Scarlet Howell
Southend Auto Exchange
3138 S. Tryon St.
Charlotte, NC 28217
(704) 334-1331

Anthony L. on 11/08/2017
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Anthony said the business was very helpful and he was satisfied. He recommends the business for service.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 11/03/2017
Review Created: 11/08/2017
This review was collected via phone interview by Customer Research Inc.
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Scarlet H., Front End Manager at Southend Auto Exchange responded on 11/10/2017


Thank you so much for taking the time to leave us such a nice review. We really appreciate your business, and look forward to seeing you again in the future!

Thanks,
Scarlet Howell
Southend Auto Exchange
3138 S. Tryon St.
Charlotte, NC 28217
(704) 334-1331

Sarah D. on 11/07/2017
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Sarah said the pricing was right. The staff was quick and the work was good.
Vehicle: MINI Cooper Hardtop
Category: Service
Service Date: 11/01/2017
Review Created: 11/07/2017
This review was collected via phone interview by Customer Research Inc.
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Scarlet H., Front End Manager at Southend Auto Exchange responded on 11/10/2017

Sarah,

Thank you for the wonderful review. We enjoyed working with you, and look forward to seeing you again in the future for any service work you might need!

Thanks,
Scarlet Howell
Southend Auto Exchange
3138 S. Tryon St.
Charlotte, NC 28217
(704) 334-1331

Joseph T. on 10/27/2017
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Joseph said the work was done well. It was quick and affordable. The did a great job. However, he was not contacted when it was finished.
Vehicle: Toyota Celica
Category: Service
Service Date: 10/24/2017
Review Created: 10/27/2017
This review was collected via phone interview by Customer Research Inc.
Shawntravius W. on 10/26/2017
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Shawntravius said this business was fast and it was not as expensive as it would have been if he had taken his vehicle elsewhere. They provided him with an accurate diagnosis and the personnel he dealt with were nice. It was a good experience overall.
Vehicle: BMW 135i
Category: Service
Service Date: 10/20/2017
Review Created: 10/26/2017
This review was collected via phone interview by Customer Research Inc.
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Scarlet H., Front End Manager at Southend Auto Exchange responded on 11/06/2017

Shawntravius,

Thank you for your continued business and for the wonderful review! We appreciate and value you as a customer. We look forward to seeing you for your next maintenance appointment!

Thanks,
Scarlet Howell
Southend Auto Exchange
3138 S. Tryon St.
Charlotte, NC 28217
(704) 334-1331
Tecumseh W. on 10/26/2017
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Tecumseh said the facility was honest and the work was done in a timely matter.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 10/10/2017
Review Created: 10/26/2017
This review was collected via phone interview by Customer Research Inc.
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Scarlet H., Front End Manager at Southend Auto Exchange responded on 11/06/2017

Mr. Worley,

Thank you for taking the time to leave a review for us. We appreciate your business, and look forward to working with you in the future for your automotive maintenance and repair needs.

Thanks,
Scarlet Howell
Southend Auto Exchange
3138 S. Tryon St.
Charlotte, NC 28217
(704) 334-1331

Thomasina S. on 10/23/2017
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Spoke with Alan. He said everybody was really nice and they did a good job.
Vehicle: Ford Focus
Category: Service
Service Date: 10/17/2017
Review Created: 10/23/2017
This review was collected via phone interview by Customer Research Inc.
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Scarlet H., Front End Manager at Southend Auto Exchange responded on 11/06/2017

Thank you so much for the review! We appreciate your business, and always look forward to seeing you. We hope you have a wonderful day, and we will see you at your next maintenance appointment.

Thanks,
Scarlet Howell
Southend Auto Exchange
3138 S. Tryon St.
Charlotte, NC 28217
(704) 334-1331

Vincent W. on 10/18/2017
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"Great Work and Affordable "
Mike and his staff are knowledgeable, professional, great workmanship and the Best Service Price in Charlotte. The most competitively priced Auto Repair Shoo in Charlotte.
Vehicle: BMW 5 Series
Service Date: 10/17/2017
Review Created: 10/18/2017 04:20 AM
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Scarlet H., Front End Manager at Southend Auto Exchange responded on 11/06/2017

Coach,

Thank you so much for taking the time to leave us such a wonderful review. We greatly appreciate it, and truly value you as a customer. We look forward to seeing you in the future for any service work you might need for your vehicle.

Thanks,
Scarlet Howell
Southend Auto Exchange
3138 S. Tryon St.
Charlotte, NC 28217
(704) 334-1331
Willie C. on 10/18/2017
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"friendly peoples, great service."
good
Vehicle: Chevrolet Equinox
Service Date: 10/16/2017
Review Created: 10/18/2017 03:02 AM
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Scarlet H., Front End Manager at Southend Auto Exchange responded on 11/06/2017

Mr. Campbell,

Thank you for the review! We appreciate your business and look forward to seeing you for your future automotive service needs.

Thanks,
Scarlet Howell
Southend Auto Exchange
3138 S. Tryon St.
Charlotte, NC 28217
(704) 334-1331
Peter K. on 10/17/2017
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Peter said the staff did an excellent job and he was pleased.
Vehicle: Acura 3.2TL
Category: Service
Service Date: 10/05/2017
Review Created: 10/17/2017
This review was collected via phone interview by Customer Research Inc.
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Scarlet H., Front End Manager at Southend Auto Exchange responded on 11/06/2017

Thank you for the review! We look forward to seeing you again for any automotive service work that you might need.

Thanks,
Scarlet Howell
Southend Auto Exchange
3138 S. Tryon St.
Charlotte, NC 28217
(704) 334-1331
Tim m. on 10/16/2017
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"Honest Shop"
They had the opportunity to diagnose my problem as a blown head gasket (very expensive!). Instead, they truthfully said I needed a coil pack replaced. Work was done quickly and correctly the first time at a reasonable price.
Vehicle: Toyota Tundra
Service Date: 10/12/2017
Review Created: 10/16/2017 07:45 AM
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Scarlet H., Front End Manager at Southend Auto Exchange responded on 11/06/2017

Thank you so much for the review! We enjoy seeing and working with you when you come in for service. We always strive to be honest and fair when working on customer's vehicles, and hold ourselves to the highest standard in that regard. We are so glad that you were pleased with your service, and look forward to seeing you again in the future!

Thanks,
Scarlet Howell
Southend Auto Exchange
3138 S. Tryon St.
Charlotte, NC 28217
(704) 334-1331
Michelle f. on 09/30/2017
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"Friendly "
They willing to go beyond in explaining things to you about your car and putting it terms to were you can understand.
Vehicle: Acura TL
Service Date: 09/29/2017
Review Created: 09/30/2017 09:10 AM
Meredith P. on 09/29/2017
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Meredith said she did not have any problems with the business. Everyone was very friendly, and they finished quickly.
Vehicle: Toyota 4Runner
Category: Service
Service Date: 09/25/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
Scott D. on 09/27/2017
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"Finally an honest mechanic"
I took my car in thinking I needed to get some work done . It turned out that I didn't need to have any work done. It's nice to find that there are some honest folks in the world. Mike told me what I needed to get done didn't need to be done and I picked my car up.
Vehicle: Jeep Cherokee
Service Date: 09/26/2017
Review Created: 09/27/2017 05:14 AM
Displaying Review 1 - 20 of 343 in total