Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

393 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


MS
Marilyn S.
Charlotte, NC
Volvo S40
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05/24/2018
Excellent HONEST best experience ever. These are now my car guys!
My car was making an odd noise, took it here after looking at Yelp reviews. They had me, if they had said " the whatchamacallit needs to be replaced" I would have let them. But Mike drove it a couple of times looked at it pulled on stuff and said " there's nothing. Brakes look new, everything is fine" Paul said I needed 1 tire and the noise I heard was threading. That was it!
I came back got the tire wheels aligned and now a solid customer of Southend.

DH
Dale H.
North Carolina
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Dale said they always give him quality service, in timely fashion and at a good price.
This review was collected via phone interview by Customer Research Inc.

GB
Gerald B.
Huntersville, NC
Chevrolet Tahoe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Spoke with Gerald's wife. She said the staff were very helpful.
This review was collected via phone interview by Customer Research Inc.

BF
Bernard F.
Charlotte, NC
Kia Optima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Bernard said he hasn't had any problems and the business has always helped him out every time he has gone in to them.
This review was collected via phone interview by Customer Research Inc.

LG
Lisa G.
North Carolina
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Lisa said that she got a good feeling talking with Mike, he was very personable and went over and above to explain everything the vehicle needed in detail. He printed out a comprehensive estimate and made her feel secure, which is something she has not experienced in the past with other facilities.
This review was collected via phone interview by Customer Research Inc.

PM
Pam M.
Charlotte, NC
Nissan JUKE
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
Pam said she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

DP
Delroy P.
Charlotte, NC
Dodge Caravan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018 Category: Service
Delroy said the facility has everything working good for him.
This review was collected via phone interview by Customer Research Inc.

AA
Alfredo A.
Charlotte, NC
Suzuki Esteem
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018
Excellent Experience!
Paul was very helpfull and friendly. And comunication flowed very easy between the shop and me. Price was also affordable. But more than anyyhing, the found the source of the noise and fixed it.

BS
Bill S.
Charlotte, NC
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018
Chevy truck repair
My truck had an unusual check engine light that I knew would be hard to diagnose. Michael stayed after it and kept me informed of the status. Good service at a fair price.

CG
Celia G.
Charlotte, NC
Mercury Sable
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Celia said the business came highly recommend by her family. She is happy with the service they provided on her vehicle.
This review was collected via phone interview by Customer Research Inc.

GW
Geanette W.
Charlotte, NC
Nissan Sentra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Geanette said she was very pleased with the business's service. It was a job well done. Everyone was nice and they had a pleasant atmosphere.
This review was collected via phone interview by Customer Research Inc.

RP
Richard P.
Charlotte, NC
Ford Edge
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018
Edge to quietness
Brought my car to Mike's place with a strange sound under the front end. He checked it out and described to me in detail what was going on with the estimate to repair in hand. My car drives and sounds so much better and my pocket doesn't hurt. Very reasonable.

RP
Richard P.
Charlotte, NC
Ford Focus
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04/12/2018
Made my daughter happy.
Brought my car to Mike's place to check over for my daughters first car. It was very noisy and needed TLC. He emailed a complete estimate to me. After the repairs no noise at all and now my daughter has a huge smile on her face and a dependable car.

AW
Adam W.
Charlotte, NC
Chevrolet Cruze
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2018 Category: Service
Adam said he appreciates the work the staff does.
This review was collected via phone interview by Customer Research Inc.

FR
FLORA R.
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2018
Excellent Customer Service
Recommendation from family members and friends to visit Southend Auto Exchange to purchase a vehicle and for auto repairs. I was completely satisified with customer service and would highly recommend this business!!

Thank you staff and management for all my auto needs!

JC
Jimmy C.
Charlotte, NC
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2018
good and friendly service.
The experience is always good. The results are good.

DH
Dale H.
North Carolina
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2018 Category: Service
Dale said the service was excellent.
This review was collected via phone interview by Customer Research Inc.

JH
JOHN H.
Charlotte, NC
Chevrolet Tahoe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2018
Yeah
Lol lol lol lol lol

BF
Bernard F.
Charlotte, NC
Kia Optima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2018 Category: Service
Bernard said he didn't have any problems with the service.
This review was collected via phone interview by Customer Research Inc.

RH
Ricky H.
Chevrolet Equinox
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2018
Reliable
Always good work and fair

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