Southend Auto Exchange


Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

367 Reviews

99% Would Recommend
Latest Review 13 days ago
Ricky H. on 02/10/2018
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"Honesty"
Service you can trust.
Vehicle: Chevrolet Equinox
Service Date: 02/07/2018
Review Created: 02/10/2018 06:54 PM
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Scarlet H., Front End Manager at Southend Auto Exchange responded on 02/12/2018

Ricky,

Thank you for your review! We appreciate your business!

Thanks,
Scarlet Howell
Southend Auto Exchange
3138 S. Tryon St.
Charlotte, NC 28217
(704) 334-1331
Moses J. on 02/08/2018
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Moses said they treat him fairly. They do the job. The work they do for him is quality.
Vehicle: Buick LeSabre
Category: Service
Service Date: 01/30/2018
Review Created: 02/08/2018
This review was collected via phone interview by Customer Research Inc.
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Scarlet H., Front End Manager at Southend Auto Exchange responded on 02/09/2018

Moses,

We appreciate you taking the time to leave us such a wonderful review. Your business is valued with us here at Southend Auto Exchange, and we look forward to working with you again in the future for your automotive needs.

Thanks,
Scarlet Howell
Southend Auto Exchange
3138 S. Tryon St.
Charlotte, NC 28217
(704) 334-1331
Timmy J. on 02/06/2018
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Timmy said the service was great. He also said the employees answered any questions regarding what the cost would be and questions about parts. He also said when he left the facility there was still something wrong with it so the employee was willing to have him bring it back to take a look at it.
Vehicle: Dodge Pickup
Category: Service
Service Date: 01/31/2018
Review Created: 02/06/2018
This review was collected via phone interview by Customer Research Inc.
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Scarlet H., Front End Manager at Southend Auto Exchange responded on 02/09/2018

Timmy,

Thank you for taking the time to leave us a review! We enjoyed working with you as a new customer, and look forward to working with you again in the future. We pride ourselves on making sure everything is laid out as clearly as possible for our customers, so as to lessen any misunderstandings that could possibly arise. Therefore, we are happy to hear that our employees were able to do that for you with pricing and part information. We hope to see you again in the future for any automotive needs you might have.

Thanks,
Scarlet Howell
Southend Auto Exchange
3138 S. Tryon St.
Charlotte, NC 28217
(704) 334-1331
Dawud R. on 01/31/2018
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Dawud said the staff was really nice and courteous. He was given a good price. They all provided very good service.
Vehicle: Kia Spectra
Category: Service
Service Date: 01/26/2018
Review Created: 01/31/2018
This review was collected via phone interview by Customer Research Inc.
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Scarlet H., Front End Manager at Southend Auto Exchange responded on 02/05/2018

Dawud,

Thank you for the wonderful review! It was a pleasure working with you. We appreciate and value your business, and look forward to working with you again in the future.

Thanks,
Scarlet Howell
Southend Auto Exchange
3138 S. Tryon St.
Charlotte, NC 28217
(704) 334-1331
Thomasina S. on 01/26/2018
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Spoke with Steve. He said the business is good, nice, and they do things professionally.
Vehicle: Dodge Magnum
Category: Service
Service Date: 01/23/2018
Review Created: 01/26/2018
This review was collected via phone interview by Customer Research Inc.
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Scarlet H., Front End Manager at Southend Auto Exchange responded on 02/05/2018

Steve & Thomasina,

We thank you for taking the time to leave us a review. We value your business and appreciate you bringing your vehicle to us when repairs and maintenance are due. We look forward to working with you in the future for your automotive needs.

Thanks,
Scarlet Howell
Southend Auto Exchange
3138 S. Tryon St.
Charlotte, NC 28217
(704) 334-1331
Bridgette T. on 01/24/2018
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"The customer service is great!!"
Great customer service!!!. Great location.
Vehicle: Acura MDX
Service Date: 01/12/2018
Review Created: 01/24/2018 08:21 PM
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Scarlet H., Front End Manager at Southend Auto Exchange responded on 01/25/2018

Bridgette,

Thank you so much for the review! We are glad to hear that you had a positive experience at our shop. We look forward to working with you again in the future!

Thanks,
Scarlet Howell
Southend Auto Exchange
3138 S. Tryon St.
Charlotte, NC 28217
(704) 334-1331
Valorie L. on 01/24/2018
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Valorie said the business is great.
Vehicle: Land Rover Range Rover
Category: Service
Service Date: 01/23/2018
Review Created: 01/24/2018
This review was collected via phone interview by Customer Research Inc.
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Scarlet H., Front End Manager at Southend Auto Exchange responded on 02/02/2018

Valorie,
Thank you so much for the review! We love having you as a customer and appreciate your business.

Thanks,
Scarlet Howell
Southend Auto Exchange
3138 S. Tryon St.
Charlotte, NC 28217
(704) 334-1331
Kehya L. on 01/20/2018
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Kehya said they are pretty nice.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 01/11/2018
Review Created: 01/20/2018
This review was collected via phone interview by Customer Research Inc.
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Scarlet H., Front End Manager at Southend Auto Exchange responded on 01/25/2018

Kehya,

Thank you for taking the time to complete the review! We appreciate your business.

Thanks,
Scarlet Howell
Southend Auto Exchange
3138 S. Tryon St.
Charlotte, NC 28217
(704) 334-1331
Charles T. on 01/19/2018
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Charles said he has had no problems with the service from the business.
Vehicle: Ford Taurus
Category: Service
Service Date: 01/16/2018
Review Created: 01/19/2018
This review was collected via phone interview by Customer Research Inc.
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Scarlet H., Front End Manager at Southend Auto Exchange responded on 02/01/2018

Mr. Charles,

Thank you for taking the time to complete a review. We appreciate your business and look forward to working with you again in the future!

Thanks,
Scarlet Howell
Southend Auto Exchange
3138 S. Tryon St.
Charlotte, NC 28217
(704) 334-1331
Meagan B. on 01/17/2018
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Meagan said she brought her vehicle in with the check engine light on. The repair staff said she needed an oil change. She got one, and the light was still on. They got the light re-set to off. The next day, the vehicle wouldn't start. She stated she feels the team did a rushed job and did not take the time they normally do. Overall, she likes them, it was just over-looked this time.
Vehicle: Nissan Altima
Category: Service
Service Date: 01/03/2018
Review Created: 01/17/2018
This review was collected via phone interview by Customer Research Inc.
Patrick H. on 01/15/2018
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Patrick said he would recommend this business for service.
Vehicle: Hyundai Santa Fe
Category: Service
Service Date: 12/14/2017
Review Created: 01/15/2018
This review was collected via phone interview by Customer Research Inc.
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Scarlet H., Front End Manager at Southend Auto Exchange responded on 01/20/2018

Patrick,

Thank you for the wonderful review! We look forward to seeing you again for any of your future automotive needs!

Thanks,
Scarlet Howell
Southend Auto Exchange
3138 S. Tryon St.
Charlotte, NC 28217
(704) 334-1331
Vivian T. on 01/05/2018
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Vivian said the business is excellent.
Vehicle: Hyundai Tucson
Category: Service
Service Date: 01/03/2018
Review Created: 01/05/2018
This review was collected via phone interview by Customer Research Inc.
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Scarlet H., Front End Manager at Southend Auto Exchange responded on 01/20/2018

Vivian,

Thank you so much for taking the time to leave us a review! We value and appreciate your business!


Thanks,
Scarlet Howell
Southend Auto Exchange
3138 S. Tryon St.
Charlotte, NC 28217
(704) 334-1331
ERIKA H. on 01/02/2018
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"customer service "
Clean place, smells good and quick service. The service lady was polite and customer service oriented. She acknowledged everyone that walked in immediately.
Vehicle: BMW 3 Series
Service Date: 01/02/2018
Review Created: 01/02/2018 08:25 PM
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Scarlet H., Front End Manager at Southend Auto Exchange responded on 01/03/2018

Erika,
Thank you so much for your kind review. We were happy to have you as a new customer, and look forward to helping you with your automotive needs in the future.

Thanks,
Scarlet Howell
Southend Auto Exchange
3138 S. Tryon St.
Charlotte, NC 28217
(704) 334-1331

JOHN H. on 12/30/2017
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"Auto exchange "
The guys do a great job... nice cars to purchase too!
Vehicle: Chevrolet Tahoe
Service Date: 12/30/2017
Review Created: 12/30/2017 07:49 PM
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Scarlet H., Front End Manager at Southend Auto Exchange responded on 01/03/2018

John,
 We appreciate your business and the great review. Look forward to see you again in the future!

Thanks,
Scarlet Howell
Southend Auto Exchange
3138 S. Tryon St.
Charlotte, NC 28217
(704) 334-1331

Suzi B. on 12/29/2017
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Suzi said the business provided good service and they were also fast.
Vehicle: Hyundai Tucson
Category: Service
Service Date: 12/26/2017
Review Created: 12/29/2017
This review was collected via phone interview by Customer Research Inc.
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Scarlet H., Front End Manager at Southend Auto Exchange responded on 01/20/2018

Suzi,

As always it was a pleasure to see you in our shop. Thank you for the awesome review. We appreciate your business and look forward to working with you again in the future.

Thanks,
Scarlet Howell
Southend Auto Exchange
3138 S. Tryon St.
Charlotte, NC 28217
(704) 334-1331
Carl S. on 12/19/2017
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Spoke with Carl's wife. She said the staff members are very nice. They told her the vehicle would be ready the same day and it was. She hasn't ever had any problems with the service.
Vehicle: GMC Envoy
Category: Service
Service Date: 12/06/2017
Review Created: 12/19/2017
This review was collected via phone interview by Customer Research Inc.
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Scarlet H., Front End Manager at Southend Auto Exchange responded on 01/20/2018

Thank you for the wonderful review! We pride ourselves in our quality of work, but also in the timely manner that the work will be completed. We are glad that you have had a good experience with us, and look forward to working with you again in the future!

Thanks,
Scarlet Howell
Southend Auto Exchange
3138 S. Tryon St.
Charlotte, NC 28217
(704) 334-1331
Mario D. on 12/17/2017
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"Pathfinder oil pan leak"
I took my SUV without an appointment and they were able to fit in. I sent an email with the pics that they requested but I never got a respond.
Vehicle: Nissan Pathfinder
Service Date: 12/01/2017
Review Created: 12/17/2017 02:44 PM
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Scarlet H., Front End Manager at Southend Auto Exchange responded on 01/20/2018

Mario,

Thank you for taking the time to leave us a review. We value your feedback, and will use it to better our service in the future. We hope to see you again in our shop for any of your future automotive needs.

Thanks,
Scarlet Howell
Southend Auto Exchange
3138 S. Tryon St.
Charlotte, NC 28217
(704) 334-1331
KIZZIE B. on 12/16/2017
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"Great!"
They helped me as soon as I walked in. I checked in and my brakes were fine in about 45 minutes. The cost was reasonable as well. I would take my car there again.
Vehicle: Nissan Altima
Service Date: 12/15/2017
Review Created: 12/16/2017 04:47 AM
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Scarlet H., Front End Manager at Southend Auto Exchange responded on 01/03/2018

Kizzie,

Thank you for such a nice review! We enjoyed having you in the shop, and look forward to assisting you with all your automotive needs in the future.

Thanks,
Scarlet Howell
Southend Auto Exchange
3138 S. Tryon St.
Charlotte, NC 28217
(704) 334-1331
Kerry M. on 12/14/2017
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Kerry said the service is good his vehicle has always been taken care of, and he would like to thank everyone for the service.
Vehicle: Chevrolet S-10
Category: Service
Service Date: 12/01/2017
Review Created: 12/14/2017
This review was collected via phone interview by Customer Research Inc.
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Scarlet H., Front End Manager at Southend Auto Exchange responded on 02/01/2018

Kerry,

We really appreciate the wonderful review you have provided. We always strive to please our customers while also performing great quality work. Your business is valued, and we look forward to working with you again.

Thanks,
Scarlet Howell
Southend Auto Exchange
3138 S. Tryon St.
Charlotte, NC 28217
(704) 334-1331
Leeroy M. on 12/12/2017
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Leeroy said the staff provided good service.
Vehicle: Ford Explorer
Category: Service
Service Date: 11/28/2017
Review Created: 12/12/2017
This review was collected via phone interview by Customer Research Inc.
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Scarlet H., Front End Manager at Southend Auto Exchange responded on 12/14/2017

Leeroy,

We appreciate you taking the time to leave us a review. We value your business and look forward to seeing you in the future for your automotive needs.

Thanks,
Scarlet Howell
Southend Auto Exchange
3138 S. Tryon St.
Charlotte, NC 28217
(704) 334-1331
Displaying Review 1 - 20 of 367 in total