Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

456 Reviews

100% Would Recommend
Latest Review 1 day ago

Reviews


JG
Josh G.
Charlotte, NC
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019
Super friendly service and great trustworthy people you want working on your car
Super friendly crew and great trustworthy people you want working on your car. Me and my girlfriend both brought our cars in to get work done and now this is our new go to auto shop. Really good pricing and they don’t try to make you pay for things you don’t ask for like most shops would. My initial quote on what I needed done was $388 but after they looked at it and worked on it they realized I didn’t need a certain part, and that took off $70 little things like that go a long way when it comes to car repair shops!

TK
Tim K.
Charlotte, NC
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019
Re tires
Good place, friendly, courteous, no hassle or up sell

RP
Richard P.
Charlotte, NC
Mercury Mountaineer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019
Cares about customers
Brought my sons car to Mike with concerns about battery light on dash. Did a wellness check, found problem and then sent me an estimate of repairs. Repaired in timely manner.

KB
Kelly B.
Charlotte, NC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019
Great Service
Always available and fast

CG
Ceretta G.
Charlotte, NC
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019
Fast Friendly Service
I love Southend Auto Exchange, I’ve been coming here for about 2-3 years. Love the customer service and the friendly atmosphere. Would recommend

Verified Customer
Charlotte, NC
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019
Oil change and oil sensor replacement
I’ve been bringing my car to Southend Auto for a couple of years. I am always satisfied with the service that I receive from them. The staff is always helpful and the prices are always fair.

Verified Customer
Hendersonville, NC
Jaguar XK8
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019
Honest and straight forward
Can trust them to do what they say they will and stand behind it.

LF
LACE F.
Charlotte, NC
Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019
Always honest
They aim to please.

IS
Isadore S.
Fort Mill, SC
Mercedes-Benz C300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019
Good service
You took the time to explain my repair.

SS
Sierra S.
Charlotte, NC
Dodge Journey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Sierra said Paul was really nice the entire time and she appreciated it. He called before he did anything and kept her updated on the service and was kind and courteous. He also helped out with her warranty company for the best outcome.
This review was collected via phone interview by Customer Research Inc.

CC
Christina C.
Belmont, NC
Lexus IS 250
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019
Southend Auto Exchange always provides excellent service.
The people at the shop are very professional and never try to sell you something that is not needed, like a lot of repair shops do. I have been taking my cars to this shop for a few years and have never had a bad experience. This is just a great shop to take your car.

MG
Mori G.
Charlotte, NC
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019
The staff
Prompt, friendly and exceptional service, ever since the first service.

WE
Wesley E.
High Point, NC
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2019 Category: Service
Wesley said they are family. He stated that once he had dealt with the place, Paul and Paul Senior, they treated him like family. He has already recommended this business for service.
This review was collected via phone interview by Customer Research Inc.

GH
Gregory H.
Charlotte, NC
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019
Better Than Expected
I was recommended to these guys while in a jam to get my car inspected on the last possible day before being fined and the horns in my Camry weren't working.

Got a call three hours later saying that I'd passed inspection and that the car horns were merely unplugged so they slashed the diagnostic fee in HALF!!!

Will definitely return.

LH
Logan H.
Charlotte, NC
Acura TSX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2019 Category: Service
Logan said they did a great job.
This review was collected via phone interview by Customer Research Inc.

GB
Gary B.
Charleston, WV
Nissan Xterra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019 Category: Service
Gary said the business is very good and work is quick. The manager, Paul, is extremely polite and knowledgeable, and so was the mechanic.
This review was collected via phone interview by Customer Research Inc.

DV
Deanna V.
North Carolina
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
Deanna said they are awesome.
This review was collected via phone interview by Customer Research Inc.

AS
Alan S.
Charlotte, NC
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019 Category: Service
Alan said the employees are honest, good people who provide good work and they are a good group of guys to work with.
This review was collected via phone interview by Customer Research Inc.

KR
Kathryn R.
Charlotte, NC
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019
Great people. Great work.
This is a family owned business and it shows. The owners are right there to give their customers top quality service. They paid attention to what I needed, followed up as soon as the necessary parts were in and then installed those parts at a convenient appointment time. We’ll always use Southend Auto!
Paul D., Partner from Southend Auto Exchange responded on 02/13/2019

Hi Kathryn,
Glad to have you visti. Please let us know next time you need service. Thanks

Paul V Deese Jr
Partner

JL
Jennifer L.
Charlotte, NC
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2019
Awesome! As usual!
These guys are great. They know their cars and they know their customers. They always shoot straight from the hip and I love feeling like they have treated me like a human and not taken advantage of. These guys are solid!!