Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

438 Reviews

100% Would Recommend
Latest Review 14 days ago

Reviews


KR
Kathryn R.
Charlotte, NC
Ford Fusion
Verified Customer
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02/08/2019
Great people. Great work.
This is a family owned business and it shows. The owners are right there to give their customers top quality service. They paid attention to what I needed, followed up as soon as the necessary parts were in and then installed those parts at a convenient appointment time. We’ll always use Southend Auto!
Paul D., Partner from Southend Auto Exchange responded on 02/13/2019

Hi Kathryn,
Glad to have you visti. Please let us know next time you need service. Thanks

Paul V Deese Jr
Partner

JL
Jennifer L.
Charlotte, NC
Honda Accord Sdn
Verified Customer
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01/27/2019
Awesome! As usual!
These guys are great. They know their cars and they know their customers. They always shoot straight from the hip and I love feeling like they have treated me like a human and not taken advantage of. These guys are solid!!

KW
Kyle W.
Charlotte, NC
Nissan Altima
Verified Customer
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01/22/2019 Category: Service
Kyle said business is the best auto business in town. They are honest and the prices are wonderful. They are a great group of people.
This review was collected via phone interview by Customer Research Inc.

RH
Ron H.
Charlotte, NC
Mercedes-Benz E350
Verified Customer
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01/18/2019
Professional, efficient, cost effective and repair warranty
Mike and his staff are professional in every sense of the word. I am always happy with the car's performance post repairs and/or service.

JE
Josh E.
Charlotte, NC
Honda CR-V
Verified Customer
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01/10/2019
Great people and service
I've used Southend Auto now for about 6 years. These guys have always went above and beyond. They are fast, knowledgeable and customer service is top notch. I have always recommended them to friends and family.

KN
khoa n.
Charlotte, NC
Ford Probe
Verified Customer
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01/08/2019
Trustworthy
Trustworthy

Verified Customer
Charlotte, NC
Mazda Protege
Verified Customer
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01/07/2019
Best service with reasonable prices
Thank you for the excellent service yet again! Paul went out of his way, like a friendly neighbor, to get me out of a bind and to the shop for repairs (I got stuck just around the corner on my way there). It was actually quite fun, like a NASCAR pit stop...honestly I laughed the whole time. I'm grateful for Paul's kindness and genuineness. And I ended up with great new parts on my car in a timely manner. Southend Auto is the only place I'll go. They keep my older car in good shape and I'll probably buy my next car from them! Thank you, again!

DW
Dylan W.
North Carolina
Verified Customer
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01/05/2019 Category: Service
Dylan said he got the service he needed.
This review was collected via phone interview by Customer Research Inc.

DT
Davey T.
North Carolina
Ford Escape
Verified Customer
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01/02/2019 Category: Service
Spoke with Rebecca. She said they are good people. They do a great job and they're friendly. They are very satisfied with everything.
This review was collected via phone interview by Customer Research Inc.

BM
Bernice M.
Charlotte, NC
Toyota Camry
Verified Customer
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12/27/2018 Category: Service
Bernice said they gave her good service and she appreciates the business.
This review was collected via phone interview by Customer Research Inc.

TL
Tom L.
Indian Land, SC
BMW 3 Series
Verified Customer
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12/21/2018
Another great visit!
Headed out of town and needed oil and filter change in a hurry. Brought my car in to Southend Auto Exchange and was out in less than 30 minutes. Mike and Albert once again did a great job in record time! Thanks guys!!

AW
Alice W.
Charlotte, NC
Cadillac DTS
Verified Customer
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12/20/2018 Category: Service
Alice said she likes their service
This review was collected via phone interview by Customer Research Inc.

EB
Elizabeth B.
Charlotte, NC
BMW 3 Series
Verified Customer
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12/14/2018
Easy, helpful, friendly
The appointment was easy to schedule and I got helpful information about my car after the maintenance. All the questions I had were answered. Very positive experience.

MK
Matt K.
Charlotte, NC
Toyota Prius
Verified Customer
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12/08/2018 Category: Service
Matt said the employees took care of his vehicle. They offered more work. He was happy with his service.
This review was collected via phone interview by Customer Research Inc.

KH
Katie H.
Charlotte, NC
Volkswagen Passat
Verified Customer
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12/04/2018 Category: Service
Kaite said the staff took care of the things her vehicle needed, and had it done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

RC
Rusty C.
Charlotte, NC
GMC Suburban
Verified Customer
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12/01/2018
Southend's Best Repair Shop Period!!!
If you're looking for a trustworthy repair facility that had your best interest at heart, then look no further. Southend's location was what initially attracted me, combined with their web rating. What keeps me, and now my entire family coming back is Paul and Mike's knowledge, talent, and honesty. The work is done very reasonably priced, but more importantly, it's done correctly! I highly recommend you try them.

LG
Lisa G.
Jeep Grand Cherokee
Verified Customer
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11/17/2018
HONESTY......
I LIKE GOING TO SOUTHEND BECAUSE I FEEL THAT I AM GETTING. THE RIGHT INFO ABOUT MY JEEP. PAUL AND MIKE ARE BOTH SO PERSONABLE FRIENDLY AND ALSO TREATS ME WITH RESPECT AND ALWAYS MAKE ME FEEL WELCOME AND LEAVE THE SHOP FEELING CONFIDENT THAT MY JEEP IS IN WORKING ORDER. THANKS SOUTHEND 💕

CJ
Cory J.
Charlotte, NC
Honda Accord Sdn
Verified Customer
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11/13/2018 Category: Service
Cory said he was satisfied with their customer service. They got the job done in a reasonable time.
This review was collected via phone interview by Customer Research Inc.

HG
Heather G.
Charlotte, NC
Volvo S80
Verified Customer
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11/08/2018
Excellent job
The company made the repair same day and did an excellent job.

KW
Kyle W.
Charlotte, NC
Nissan Altima
Verified Customer
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11/06/2018 Category: Service
Kyle said the facility was the best auto place in the area.
This review was collected via phone interview by Customer Research Inc.