Reviews that include

Oil Change 125

Care 85

Southtowne 82

Location 51

Problem 48

Recent Reviews

Indrea G.

Stockbridge, GA

01/04/2026

Category: Service

Mr Steve the service guy never called me…

This has been the worst situation I have ever experienced. I will continue to bring awareness to this situation so that no other woman will be taking advantage of by this dealership. I see that they respond to these reviews. No need to respond unless you respond with paperwork saying you will unwind this loan. This location does bad business and I do believe they take advantage of women because they know many of us do not know and when buying a car we rely solely on trust and that people will do ethical business. I was sold a bad car, a 2023 Genesis G 70. Someone superglued the evaporator box together and it broke leading to severe flooding in the car. I asked them to replace the part. The car was under warranty by the manufacturer and I also purchased an extended warranty, which I was charged $3500 for. The service guy, Mr. Steve told me that repair may not be covered under the warranty and that I would have to pay out-of-pocket for it. My car was taken there December 1, 2025. It has now been over 30 days and I still don’t have possession of the car. At about the 20th of the day, I decided to go to the dealership to see why I had never received a call to pick up my vehicle. Absolutely no one knew that I did not have my vehicle. At this point, I was totally frustrated and not feeling confident that the replacement had accurately been done so I asked them to unwind the loan as my finance company had requested that I do. Of course, this dealership refused to unwind it not because they could not, but because they simply did not want to. I had to spend money at another Genesis dealership to uncover what the problem was only to uncover there were other recall parts on my car that had never been taken back to the manufacturer. I received all of the accurate paperwork from the other dealership to present SouthTowne with information as to why I wanted them to unwind the loan due to lack of ethical business. The other dealership even gave Mr. J at Southtowne a personal phone call to basically say they should never have sold me that car in the condition it was in. The other dealership said they could fix my car, but Southtowne would have to take the hit because they did not do what they were supposed to do initially. Mr. J at SouthTowne told the other dealership they are not in position to do such a thing, and if I came back to them, they would take care of me. I am still waiting to be taken care of in an ethical and professional way: Everything from gluing the evaporator box to trying to make me pay for something under warranty, to the lack of professionalism, to the fact that no one even knew I didn’t have my vehicle are all red flags in my book. As a business owner, I would never treat anyone like this and would be happy to refund a dissatisfied customer. Mind you this is my second purchase from them. They will not get a third. I am frustrated, disgusted, and ashamed that men, grown men would take advantage of a woman over a few pennies

View all Reviews

Businesses Near You

Auto Air South

4.5

(140 Reviews)

Craig Automotive

5.0

(1,338 Reviews)

Theo's Automotive