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Eastport Shell

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,038 Reviews)
87
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
Original Review
Overall Rating 1.4/5Overall Rating 1.4/5Overall Rating 1.4/5Overall Rating 1.4/5Overall Rating 1.4/5
5
Total ReScores
2.6
ReScore Average
87
Net Promoter Score ®

Business Details

Contact
(410) 268-4555

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:30 AM - 2:00 PM
Sun
closed
* Eastern Time (US & Canada)
335 6th St Annapolis, MD 21403-2417
Eastport Shell's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,038 Reviews)

MM
gravatar
Micheal M.
Annapolis, MD
Honda Accord
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/24/2017
verified customerVerified Customer
honda fixes
1) thanks for keeping the car beyond repair time while we were away
2) the brakes still have the same issue - sitting at a stoplight and the brakes hold but then the pedal starts moving toward the floor, if the light is long enough, one needs to use the parking brake to remain stationary.
3) the brake lights work but the dash board indicator suggest they don't . . .sometimes.
Not Recommended
All of us a. from Eastport Shell responded on 08/31/2017 08:22 AM

Thank you for taking the time to respond to our survey. As we discussed when I called you, we are concerned about the brake fade as we performed the standard state of Maryland Safety Inspection brake fade test and the brake fluid was so contaminated we were pretty sure that the car did no need any further parts thrown at the issue. We try to be very conservative at repairs which bit us in the behind this time it sounds like.

We look forward to seeing you next week and are comitted to making this right for you, and we thank you for bringing this to our attention so quickly.

Thank you for choosing our service and we look forward to seeing you next week
bud e. :-)

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