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Spokane Hyundai

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,123 Reviews)
74

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5
75
Total ReScores
4.9
ReScore Average
74
Net Promoter Score ®

Business Details

About

Spokane Hyundai is your one stop auto repair & Hyundai dealer in Spokane, WA. Our expert technicians provide the best in Hyundai repair and maintenance services. Call us today or visit our website for more info. Spokane Hyundai is your one stop auto repair & Hyundai dealer in Spokane, WA. Our expert technicians provide the best in Hyundai repair and maintenance services. Call us today or visit our website for more info.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(509) 922-1450

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
8:30 AM - 4:30 PM
Sun
closed
* Pacific Time (Us & Canada)
8801 Sprague Ave Spokane Valley, WA 99212
Service Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,123 Reviews)

AP
gravatar
Amanda P.
Spokane, WA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/04/2023
0
Category: Service
Give a perfect score on there surveys or they feel out
My car was supposed to get an oil change and the gas cover fixed. I talked with two different people about the gas cover. They did the oil change but didn’t fit the gas cover. It was after we got there, that they told us they didn’t have the part. Yet, their parts department called me and said it was in.
Robert did the oil change but didn’t do a full inspection on my car during the oil change. We needed new tires but they didn’t say anything and left the tire section grayed out on the paperwork. Which is whatever but then Robert wanted a survey done and keep emailing me the survey so I was honest on the survey. My survey had nothing to do with his customer service. It had to do with the inspection not being completed and the issue with the gas cover. However Roberts customer got real nasty after I did one survey.
Robert didn’t like what I put on the survey so Robert yelled at me through text and was completely rude, told me to get service else where. The survey wasn’t even bad. So for Robert to come completely unhinged was inappropriate.
After I told him I was escalating the issue due to the way he was texting me. He then started to apologize saying sorry and how I needed to call him.
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