Sport Durst Hyundai


Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5rating 4.53

1258 Reviews

ReScore Reviews™ (27)

ReScore
Overall Rating 4.3333352/5Overall Rating 4.3333352/5Overall Rating 4.3333352/5Overall Rating 4.3333352/5rating 4.3333352
Original
Overall Rating 2.07407/5Overall Rating 2.07407/5rating 2.07407rating 2.07407rating 2.07407
92% Would Recommend
100% Business Response
Latest Review about 7 hours ago
Shota T. on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"People"
Excellent service
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/21/2017 09:16 PM
Jesus D. on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice people and very good service"
Nice people and excellent service
Vehicle: 2017 Hyundai Sonata Hyb
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/21/2017 06:41 PM
ETHEEL G. on 10/21/2017
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"Needed inspection and a recall issue"
A pleasant, clean waiting area. Everything was completed in a timely manner.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/21/2017 01:20 PM
Crystal B. on 10/21/2017
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"affordable pricing so far "
affordable pricing and great service
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 10/18/2017
Service Type: Maintenance
Review Created: 10/21/2017 12:16 PM
Christine G. on 10/21/2017
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"Right in and right out"
Walked in expecting to stay for an hour. Out in 20 mins. Enjoyed my unexpected free time! Thanks, service!.
Vehicle: 2017 Hyundai Ioniq Hybr
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/21/2017 11:56 AM
Verified Customer on 10/17/2017
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"Good Customer Service"
Good service as always! Much appreciated!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/28/2017
Service Type: Repair
Review Created: 10/17/2017 01:12 PM
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Jeff D., Service Manager at Sport Durst Hyundai responded on 10/17/2017


As a member of our Sport Durst family, it is our goal to exceed your expectations for every step of your ownership experience.  Every customer service representative from Sport Durst Hyundai is committed to providing the best experience a Hyundai owner like you loves and deserves. Thank you for the great review!

Jeff DeMeyer
Service Manager
(919)489-6531 Ext. 1901
Jacob T. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great, great, great!"
My last experience wasn't the usual and of course they redeemed themselves. Aubrey made sure everything was seemless!
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/10/2017 11:36 AM
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Jeff D., Service Manager at Sport Durst Hyundai responded on 10/12/2017


As a member of our family, it is our goal to exceed your expectations for every step of your ownership experience.  Every customer service representative from Sport Durst Hyundai is committed to providing the best experience a Hyundai owner like you loves and deserves.

Jeff DeMeyer
Service Manager
(919)489-6531 Ext. 1901
Nigel T. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good service, high cost of labour"
good service, high cost of labour
Vehicle: 2007 Hyundai Azera
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/10/2017 08:37 AM
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Jeff D., Service Manager at Sport Durst Hyundai responded on 10/12/2017



Our goal is to achieve your complete satisfaction by providing the most convenient, efficient and pleasurable service you’ve ever experienced. To achieve this high level of excellence, we depend on thoroughly trained, fully-certified advisors and Hyundai Factory Certified Technicians. We also use Hyundai Genuine Parts and state-of-the-art tools and equipment.

Thanks again for choosing Sport Durst Hyundai. We look forward to meeting all of your service needs.

Jeff DeMeyer
Service Manager
(919)489-6531 Ext. 1901
Sharon V. on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fear professional and knowledgeable about cars "
Excellent excellent excellent service
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/09/2017 06:28 PM
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Jeff D., Service Manager at Sport Durst Hyundai responded on 10/12/2017



Our goal is to achieve your complete satisfaction by providing the most convenient, efficient and pleasurable service you’ve ever experienced. To achieve this high level of excellence, we depend on thoroughly trained, fully-certified advisors and Hyundai Factory Certified Technicians. We also use Hyundai Genuine Parts and state-of-the-art tools and equipment.

Thanks again for choosing Sport Durst Hyundai. We look forward to meeting all of your service needs.

Jeff DeMeyer
Service Manager
(919)489-6531 Ext. 1901
Gloria D. on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall Servicing"
Service was completed in a timely manner. Courtesy of staff was professional and appreciated,
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/03/2017
Service Type: Repair
Review Created: 10/09/2017 03:34 PM
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Jeff D., Service Manager at Sport Durst Hyundai responded on 10/12/2017


Our customer-focused staff is committed to meet every request or concern you may have with courtesy, understanding and professionalism. Few things in life come with a guarantee.  Sport Durst Hyundai’s commitment to you is one of them.

Jeff DeMeyer
Service Manager
(919)489-6531 Ext. 1901
Jonne W. on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Service"
I often go to Sport Durst Hyundai to get an oil change and other maintenance work on my vehicle and I appreciate the honesty of the mechanics and customer service reps. They work quickly and do their best to accommodate you.
Vehicle: 2009 Hyundai Accent
Category: Service
Service Date: 10/02/2017
Service Type: Maintenance
Review Created: 10/09/2017 12:30 PM
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Jeff D., Service Manager at Sport Durst Hyundai responded on 10/09/2017


Our dealership is dedicated to providing the very best customer service experience possible.  We hope to exceed your standards in customer care as well as maintain your vehicle to its highest standards. Thanks again for choosing Sport Durst Hyundai.  We look forward to meeting all of your service needs.

Jeff DeMeyer
Service Manager
(919)489-6531 Ext. 1901
Helen F. on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Body Shop"
My car had been in the body shop. It looked like it had never been involved in an accident. In addition the car I have been washed and the tire shined. I was very pleased.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/29/2017
Service Type: Repair
Review Created: 10/09/2017 08:21 AM
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Jeff D., Service Manager at Sport Durst Hyundai responded on 10/09/2017


Thank you for the wonderful review!  It's great hearing we provide the level of service our guests deserve.

Jeff DeMeyer
Service Manager
(919)489-6531 Ext. 1901
Verified Customer on 10/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great car, great service "
Excellent service, friendly employees
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/03/2017
Service Type: Repair
Review Created: 10/08/2017 04:50 PM
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Jeff D., Service Manager at Sport Durst Hyundai responded on 10/09/2017


As a member of our family, it is our goal to exceed your expectations for every step of your ownership experience.  Every customer service representative from Sport Durst Hyundai is committed to providing the best experience a Hyundai owner like you loves and deserves.

Jeff DeMeyer
Service Manager
(919)489-6531 Ext. 1901
Geneva W. on 10/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Time is always fast"
Yes
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 09/29/2017
Service Type: Maintenance
Review Created: 10/07/2017 03:34 PM
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Jeff D., Service Manager at Sport Durst Hyundai responded on 10/09/2017


Our dealership is dedicated to providing the very best customer service experience possible.  We hope to exceed your standards in customer care as well as maintain your vehicle to its highest standards. Thanks again for choosing Sport Durst Hyundai.  We look forward to meeting all of your service needs.

Jeff DeMeyer
Service Manager
(919)489-6531 Ext. 1901
Tracey J. on 10/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Super fast service for 5:00 in the evening!
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/07/2017 02:18 PM
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Jeff D., Service Manager at Sport Durst Hyundai responded on 10/09/2017


Thank you for the wonderful review!  It's great hearing we provide the level of service our guests deserve.

 

Jeff DeMeyer
Service Manager
(919)489-6531 Ext. 1901
Brenda B. on 10/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"the services is good"
maybe
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 10/07/2017 03:05 AM
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Jeff D., Service Manager at Sport Durst Hyundai responded on 10/09/2017


Our goal is to achieve your complete satisfaction by providing the most convenient, efficient and pleasurable service you’ve ever experienced.  To achieve this high level of excellence, we depend on thoroughly trained, fully-certified advisors and Hyundai Factory Certified Technicians.  We also use Hyundai Genuine Parts and state-of-the-art tools and equipment.

Thanks again for choosing Sport Durst Hyundai.  We look forward to meeting all of your service needs.

Jeff DeMeyer
Service Manager
(919)489-6531 Ext. 1901
Chanel S. on 10/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service is always excellent! "
The employees are always super nice, efficient, and always work me into their already busy schedule.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 10/04/2017
Service Type: Repair
Review Created: 10/06/2017 01:13 PM
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Jeff D., Service Manager at Sport Durst Hyundai responded on 10/06/2017


Thank you for the wonderful review!  It's great hearing we provide the level of service our guests deserve.

Jeff DeMeyer
Service Manager
(919)489-6531 Ext. 1901
Vincent C. ReScore Review on 10/12/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Department Works hard to resolve issues"
The service manager Jeff went out of his way to resolve the issues I had with the Sales Manager. Because of this I will continue to have my car serviced at Sport Durst. However I will not purchase another car from them as long as Jamal is a Sales Manager. Jeff thank you and your staff for going the extra mile.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/27/2017
Service Type: Repair
Review Created: 10/06/2017 11:51 AM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Horrible customer service"
Worst dealership ever. Customer service is nonexistent after purchase. Like as soon as you sign the papers.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/27/2017
Service Type: Repair
Review Created: 10/06/2017 11:51 AM
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Jeff D., Service Manager at Sport Durst Hyundai responded on 10/06/2017


Our service department is dedicated to providing the very best customer service experience possible. After seeing this 1 star review come in I immediately questioned your service advisor Angela as to what happened. She is stating that she was just as surprised as I am with the score she received and thought that you and her had good rapport and she had treated you with the courtesy, understanding and professionalism our guests deserve. If there was an issue with your treatment from my service team I would appreciate an opportunity to learn what happened and find resolution. However, if this was for any other reason (sales issue, finance issue, etc.), Angela and I both would appreciate a re-score (I'll send to you) as we take our service departments star rating very seriously.  Thank you again for your comments. I hope that you will give us another chance to serve you and prove our commitment to our guests.

Jeff DeMeyer
Service Manager
(919)489-6531 Ext. 1901
Nick R. on 10/06/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great people, but online choices not same as in store"
I always deal with great people at Sport Durst over the last 6 years. However, there is disconnect between the information on the website and in shop. I always make my appointments online and select the maintenance package I want. When I went in they gave me the option for my 60k mileage service, of which the one I selected was not an option. The other 2 were more expensive. They said they could do another package that was considerably cheaper. I went online and showed them what I had chosen and they were clueless as to why that is even a choice. They figured out a way to get what I had asked, and I appreciate their help. However, I’d like to know why I even make a choice online if that choice isn’t directly conveyed to the adviser at the shop? Why do they have to ask me what I am here for when my appointment should have made that known? Also, why is there so much disconnect between the services listed online and what is offered in the shop.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 10/04/2017
Service Type: Repair
Review Created: 10/06/2017 11:22 AM
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Jeff D., Service Manager at Sport Durst Hyundai responded on 10/06/2017


Thank you for taking the time to complete the survey during your service with us. We do appreciate hearing from our guests as their comments are vital for us to continue improving our operations. The problems that you mentioned have been brought to the attention of our management team. Thanks again for choosing Sport Durst Hyundai.  We look forward to meeting all of your service needs.

Jeff DeMeyer
Service Manager
(919)489-6531 Ext. 1901
Pamela S. on 10/05/2017
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"Replacement of Driver's seat"
I noticed that the material on the edge of the driver's seat had worn spots. I had this new car only a month and there was no reason for it to be worn other than the material itself being thin or weak at that spot. The service department looked at it and agreed to replace it which they did just a few days later.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/28/2017
Service Type: Repair
Review Created: 10/05/2017 05:26 PM
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Jeff D., Service Manager at Sport Durst Hyundai responded on 10/06/2017


As a member of our family, it is our goal to exceed your expectations for every step of your ownership experience.  Every customer service representative from Sport Durst Hyundai is committed to providing the best experience a Hyundai owner like you loves and deserves.

Jeff DeMeyer
Service Manager
(919)489-6531 Ext. 1901
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