Sport Durst Hyundai


Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5rating 4.53

1389 Reviews

ReScore Reviews™ (29)

ReScore
Overall Rating 4.3448245/5Overall Rating 4.3448245/5Overall Rating 4.3448245/5Overall Rating 4.3448245/5rating 4.3448245
Original
Overall Rating 2.13793/5Overall Rating 2.13793/5rating 2.13793rating 2.13793rating 2.13793
92% Would Recommend
100% Business Response
Latest Review 1 day ago
Panos M. on 12/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always great Service!"
Thank You Angela Aubrey and my great Mechanic Vick for the great service!
Vehicle: 2018 Hyundai Elantra
Category: Service
Service Date: 12/11/2017
Service Type: Maintenance
Review Created: 12/13/2017 06:59 PM
Profile image medium
Jeff D., Service Manager at Sport Durst Hyundai responded on 12/14/2017


Our dealership is dedicated to providing the very best customer service experience possible.  We hope to exceed your standards in customer care as well as maintain your vehicle to its highest standards. Thanks again for choosing Sport Durst Hyundai.  We look forward to meeting all of your service needs.

Happy Holidays!

Jeff DeMeyer
Service Manager
(919)489-6531 Ext. 1901
Alan J. on 12/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Second Time's the Charm"
Return visit for necessary adjustments to a previous repair. Issue was resolved effectively. As always, all members of the Service team treated me with respect and with good attitudes all around.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 12/11/2017
Service Type: Repair
Review Created: 12/13/2017 11:43 AM
Profile image medium
Jeff D., Service Manager at Sport Durst Hyundai responded on 12/13/2017

As a member of our family we are committed to meet every request or concern you may have with courtesy, understanding and professionalism. Few things in life come with a guarantee.  Sport Durst Hyundai’s commitment to you is one of them. Thank you for trusting Sport Durst Hyundai.

Happy Holidays!

Jeff DeMeyer
Service Manager
(919)489-6531 Ext. 1901
Verified Customer on 12/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service!"
I am a driver with a disability and have special modifications to my car. Sport Durst was great and help make sure my modifications were right and helped replace my brakes. The employees were very friendly and helpful. Best service I ever had and I will definitely be back again.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 12/09/2017
Service Type: Repair
Review Created: 12/13/2017 07:43 AM
Profile image medium
Jeff D., Service Manager at Sport Durst Hyundai responded on 12/13/2017


Our goal is to achieve your complete satisfaction by providing the most convenient, efficient and pleasurable service you’ve ever experienced. To achieve this high level of excellence, we depend on thoroughly trained, fully-certified advisors and Hyundai Factory Certified Technicians. We also use Hyundai Genuine Parts and state-of-the-art tools and equipment.

Thanks again for choosing Sport Durst Hyundai. We look forward to meeting all of your service needs.

Jeff DeMeyer
Service Manager
(919)489-6531 Ext. 1901
Rebecca J. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"LOVE this place!"
I am so glad to find place that I can take my Hyundai and feel comfortable and trust the people that work there whether it the mechanics or service people at the counter when I walk in the service door. They really care about their customers and take the time to explain things to you about what going on with the car that be work on. They always have amazing customer service! It's the best place in Durham,NC to take your car to whether it need just oil change or other services.
Vehicle: 2008 Hyundai Sonata
Category: Service
Service Date: 12/06/2017
Service Type: Maintenance
Review Created: 12/12/2017 06:15 PM
Profile image medium
Jeff D., Service Manager at Sport Durst Hyundai responded on 12/13/2017


Wow! Thank you for such a great review. Our dealership is dedicated to providing the very best customer service experience possible.  We hope to exceed your standards in customer care as well as maintain your vehicle to its highest standards. Thanks again for choosing Sport Durst Hyundai.  We look forward to meeting all of your service needs. Happy Holidays!

Jeff DeMeyer
Service Manager
(919)489-6531 Ext. 1901
Verified Customer on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"People make the Service"
Sport Durst in Durham, NC has great people working for them. I was especially pleased with the help Angela Everett provided.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 12/06/2017
Service Type: Repair
Review Created: 12/12/2017 07:16 AM
Profile image medium
Jeff D., Service Manager at Sport Durst Hyundai responded on 12/12/2017


Thank you for the wonderful review!  It's great hearing we provide the level of service our guests deserve and Angela is one of the best at providing exceptional service. Happy Holidays from your entire Sport Durst Hyundai Service Team.

Jeff DeMeyer
Service Manager
(919)489-6531 Ext. 1901
Shawn S. on 12/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent"
Excellent Service so far, and the management/staff is the BEST!
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 12/02/2017
Service Type: Maintenance
Review Created: 12/11/2017 04:14 PM
Profile image medium
Jeff D., Service Manager at Sport Durst Hyundai responded on 12/12/2017


Our customer-focused staff is committed to meet every request or concern you may have with courtesy, understanding and professionalism. Few things in life come with a guarantee.  Sport Durst Hyundai’s commitment to you is one of them.

Jeff DeMeyer
Service Manager
(919)489-6531 Ext. 1901
Girdharilal C. on 12/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"People are good."
Everything was done satisfactorily.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 12/06/2017
Service Type: Repair
Review Created: 12/11/2017 09:30 AM
Profile image medium
Jeff D., Service Manager at Sport Durst Hyundai responded on 12/11/2017


Our goal is to achieve your complete satisfaction by providing the most convenient, efficient and pleasurable service you’ve ever experienced.  To achieve this high level of excellence, we depend on thoroughly trained, fully-certified advisors and Hyundai Factory Certified Technicians.  We also use Hyundai Genuine Parts and state-of-the-art tools and equipment.

Thanks again for choosing Sport Durst Hyundai.  We look forward to meeting all of your service needs. 

Happy Holidays!

Jeff DeMeyer
Service Manager
(919)489-6531 Ext. 1901
Dexter R. on 12/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very Fast Customer Focused"
The service was very quick on a oil change, tire rotation and service recall - amazingly fast!
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 12/04/2017
Service Type: Repair
Review Created: 12/10/2017 08:04 PM
Profile image medium
Jeff D., Service Manager at Sport Durst Hyundai responded on 12/11/2017


Thank you for the wonderful review!  It's great hearing we provide the level of service our guests deserve. Happy Holidays!

Jeff DeMeyer
Service Manager
(919)489-6531 Ext. 1901
Peggy T. on 12/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service taken care of"
The are very courteous, get me appointment when I need it.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 12/05/2017
Service Type: Repair
Review Created: 12/10/2017 11:02 AM
Profile image medium
Jeff D., Service Manager at Sport Durst Hyundai responded on 12/11/2017


Thank you for choosing Sport Durst Hyundai and for the 5-Star review! Our team makes great effort to ensure your visits are convenient and efficient.

Jeff DeMeyer
Service Manager
(919)489-6531 Ext. 1901
Verified Customer on 12/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They are true to what they have to offer. Excellent customer service."
Place always clean, all staff always courteous and its just a great place to do business with and you have fun with the staff. Loved the experience I received.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 12/06/2017
Service Type: Repair
Review Created: 12/09/2017 06:52 PM
Profile image medium
Jeff D., Service Manager at Sport Durst Hyundai responded on 12/11/2017

We are here to guarantee you an excellent service experience and we will go to great lengths to maintain the integrity of every aspect of your experience with us.  Our goal is to inspire the high feelings of confidence and trust you would like to have for your Hyundai dealer.  The “best or nothing”-that is our Hyundai code!

Jeff DeMeyer
Service Manager
(919)489-6531 Ext. 1901
Verified Customer on 12/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great Job in few time"
I recommend sport Durst Hyundai to everybody because your car will be grateful
Vehicle: 2017 Hyundai Sonata Hyb
Category: Service
Service Date: 12/05/2017
Service Type: Maintenance
Review Created: 12/07/2017 04:16 PM
Profile image medium
Jeff D., Service Manager at Sport Durst Hyundai responded on 12/08/2017


Our goal is to achieve your complete satisfaction by providing the most convenient, efficient and pleasurable service you’ve ever experienced. To achieve this high level of excellence, we depend on thoroughly trained, fully-certified advisors and Hyundai Factory Certified Technicians. We also use Hyundai Genuine Parts and state-of-the-art tools and equipment.

Thanks again for choosing Sport Durst Hyundai. We look forward to meeting all of your service needs.

Jeff DeMeyer
Service Manager
(919)489-6531 Ext. 1901
Verified Customer ReScore Review on 12/07/2017
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Follow up"
Great response from manger after voicing my concerns I will definitely use this dealership in the future
Vehicle: 2011 Hyundai Equus
Category: Service
Service Date: 12/05/2017
Service Type: Maintenance
Review Created: 12/07/2017 10:28 AM

Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"No comment "
Lack of attention to details
Vehicle: 2011 Hyundai Equus
Category: Service
Service Date: 12/05/2017
Service Type: Maintenance
Review Created: 12/07/2017 10:28 AM
Profile image medium
Jeff D., Service Manager at Sport Durst Hyundai responded on 12/07/2017


Thank you for taking the time to complete the survey during your service with us. We do appreciate hearing from our guests as their comments are vital for us to continue improving our operations.

The problem that you mentioned has been brought to the attention of our management team. While what you experienced is unusual and not the standard of our dealership, there is no excuse for a lackadaisical attitude on the part of any of our employees. We are sorry for the inconvenience and annoyance this incident caused.  I am here to guarantee you an excellent service experience and will go to great lengths to maintain the integrity of every aspect of your experience with us. I would like to refund you the labor charge incurred for this filter replacement due to the inconvenience we caused. Please let me know if you would like this issued back onto your credit card or use it as a credit towards future parts/service.      

Thank you again for your comments. I hope that you will give us another chance to serve you and consider a rescore of your visit after seeing first hand that when there is a guest concern we are quick to handle. Happy Holidays from the Sport Durst Hyundai Service Team! 

Jeff DeMeyer
Service Manager
(919)489-6531 Ext. 1901
Cheryl P. on 12/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Above and Beyond"
Your service department repaired things ingonored by Crenshaw Hyundai. Ordered the parts on return visit the issue was fixed correctly the first time. Thank your excellent services.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 12/04/2017
Service Type: Repair
Review Created: 12/06/2017 10:21 AM
Profile image medium
Jeff D., Service Manager at Sport Durst Hyundai responded on 12/06/2017


I am so glad we were able to help and thank you for sharing. Our goal is to achieve your complete satisfaction by providing the most convenient, efficient and pleasurable service you’ve ever experienced.  To achieve this high level of excellence, we depend on thoroughly trained, fully-certified advisors and Hyundai Factory Certified Technicians.  We also use Hyundai Genuine Parts and state-of-the-art tools and equipment.

Thanks again for choosing Sport Durst Hyundai.  We look forward to meeting all of your service needs. Happy Holidays!

Jeff DeMeyer
Service Manager
(919)489-6531 Ext. 1901
Bert K. on 12/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt"
Delivered service earlier than they anticipated - staff friendly and professional
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 11/29/2017
Service Type: Repair
Review Created: 12/05/2017 06:25 AM
Profile image medium
Jeff D., Service Manager at Sport Durst Hyundai responded on 12/05/2017


Our goal is to achieve your complete satisfaction by providing the most convenient, efficient and pleasurable service you’ve ever experienced.  To achieve this high level of excellence, we depend on thoroughly trained, fully-certified advisors and Hyundai Factory Certified Technicians.  We also use Hyundai Genuine Parts and state-of-the-art tools and equipment.

Thanks again for choosing Sport Durst Hyundai.  We look forward to meeting all of your service needs.

Jeff DeMeyer
Service Manager
(919)489-6531 Ext. 1901
Marcus R. on 12/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service "
Awesome experience as usual
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/30/2017
Service Type: Repair
Review Created: 12/04/2017 07:11 PM
Profile image medium
Jeff D., Service Manager at Sport Durst Hyundai responded on 12/05/2017


Thank you for choosing Sport Durst Hyundai and for the 5-star review! We appreciate having you as our guest. Happy Holidays from your Hyundai Service Team!

Jeff DeMeyer
Service Manager
(919)489-6531 Ext. 1901
Denis T. on 12/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Short waiting time"
Keep going
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/29/2017
Service Type: Repair
Review Created: 12/04/2017 04:57 PM
Profile image medium
Jeff D., Service Manager at Sport Durst Hyundai responded on 12/05/2017


Thank you for taking the time to leave your 5-star review. It's great hearing we are providing the quick and efficient service our guests deserve. We look forward to meeting all of your automotive needs.

Jeff DeMeyer
Service Manager
(919)489-6531 Ext. 1901
Verified Customer on 12/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"High Level"
As always, great service!
Vehicle: 2018 Hyundai Santa Fe S
Category: Service
Service Date: 11/27/2017
Service Type: Maintenance
Review Created: 12/04/2017 06:32 AM
Profile image medium
Jeff D., Service Manager at Sport Durst Hyundai responded on 12/04/2017


Thank you for the wonderful review!  It's great hearing we provide the level of service our guests deserve.

Jeff DeMeyer
Service Manager
(919)489-6531 Ext. 1901
Travis D. on 12/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"In a timely manner "
Early in the morning or appointment got me out in decent time.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 11/27/2017
Service Type: Repair
Review Created: 12/03/2017 02:35 AM
Profile image medium
Jeff D., Service Manager at Sport Durst Hyundai responded on 12/04/2017


Our dealership is dedicated to providing the very best customer service experience possible.  We hope to exceed your standards in customer care as well as maintain your vehicle to its highest standards. Thanks again for choosing Sport Durst Hyundai.  We look forward to meeting all of your service needs.

Jeff DeMeyer
Service Manager
(919)489-6531 Ext. 1901
Verified Customer on 12/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Grandma"
Service is great. Would be nice to see the waiting area a little bit grander!
Vehicle: 2012 Hyundai Elantra To
Category: Service
Service Date: 11/24/2017
Service Type: Maintenance
Review Created: 12/01/2017 05:41 PM
Profile image medium
Jeff D., Service Manager at Sport Durst Hyundai responded on 12/04/2017

Thank you for taking the time to complete the survey during your service with us. We do appreciate hearing from our guests as their comments are vital for us to continue improving our operations. Happy Holidays from your Sport Durst Service Team!


Jeff DeMeyer
Service Manager
(919)489-6531 Ext. 1901
MARK R. on 12/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service and Really Good People"
Scheduled oil change Nov 29. Had tire rotation as well. Out in 45 minutes. On the afternoon of Nov 30 went to local mall and got nail in my left front tire. Tire pressure light came on. Went back to dealership and got tire repaired without charge in less than an hour. Great service advisors and friendly people. Highly recommend this dealership. My second Hyundai. I've never been let down.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/29/2017
Service Type: Repair
Review Created: 12/01/2017 05:37 PM
Profile image medium
Jeff D., Service Manager at Sport Durst Hyundai responded on 12/04/2017


Our customer-focused staff is committed to meet every request or concern you may have with courtesy, understanding and professionalism. Few things in life come with a guarantee.  Sport Durst Hyundai’s commitment to you is one of them.

Jeff DeMeyer
Service Manager
(919)489-6531 Ext. 1901
Displaying Review 1 - 20 of 1389 in total