Reviews
Verified Customer
Durham, NC
2015 Hyundai Elantra
Verified Customer
ReScore Review™
Sports Durst Has People In Management Who Really Care!
I was blessed with the opportunity to receive a call from management. Angela really cares about how customers are treated and really went out of her way to rectify the issue. I’m just glad to know that Sports Durst is still in the business of putting their customers first. I’ve been a customer since 2012, and hope to remain so.
Recommended
Original Review
Service standards have gone down.
The quality of service has gone down.
Angela M V., SERVICE MANAGER from Sport Durst Hyundai responded on 11/19/2018
I have sent an email to you. I could not reach you by telephone, could you please give me a call at a time that is convient for you so we can discuss your recent service visit. You can reach me at 919-489-6531. Thanks
ANGELA VICKSERVICE MANAGER
919-489-6531
AEVERETT@SPORTDURST.COM
Angela M V., SERVICE MANAGER from Sport Durst Hyundai responded on 11/20/2018
Thank you for taking time out to speak with me about your recent service visit. I appreciate the rescore, and thank you for being a customer here at Sport Durst.
ANGELA VICKSERVICE MANAGER
919-489-6531
AEVERETT@SPORTDURST.COM
MT
Megan T.
Durham, NC
Poor Service
Last winter I had my car towed to Sport Durst Hyundai because my car wouldn't start. They replaced my battery, and I went on my way. As soon as the temperatures dropped this fall, again, my car wouldn't start. I had my car towed in and the shop held my car for a few days but didn't repair the issue because it started fine for them. Of course a week or so later, my car wouldn't start. Again, my car is towed in. This time, they tell me its the starter, but that repair costs would be $742. Sounds way overpriced, but I remind them that I have an extended warranty, and the repairs should be covered by Toyota Financial. They verify that the starter replacement would be covered. I call Toyota Financial to inquire about the costs of services, they tell me they were only billed $519.45. (parts, labor, and tax). Why on earth was I originally quoted $742 before they realized I had an extended warranty? I did not receive a receipt when I picked up my vehicle after it was repaired, because they asked if they could email it to me, which has never happened at this location in the past. I still don't have a receipt. To add insult to injury, my car sounds awful when it starts now.
Angela M V., SERVICE MANAGER from Sport Durst Hyundai responded on 11/19/2018
Could you please give me a call at a time that is convenient for you. I havel left you a voice mail.
ANGELA VICKSERVICE MANAGER
919-489-6531
AEVERETT@SPORTDURST.COM
MT
Megan T.
Durham, NC
Poor Service
Last winter I had my car towed to Sport Durst Hyundai because my car wouldn't start. They replaced my battery, and I went on my way. As soon as the temperatures dropped this fall, again, my car wouldn't start. I had my car towed in and the shop held my car for a few days but didn't repair the issue because it started fine for them. Of course a week or so later, my car wouldn't start. Again, my car is towed in. This time, they tell me its the starter, but that repair costs would be $742. Sounds way overpriced, but I remind them that I have an extended warranty, and the repairs should be covered by Toyota Financial. They verify that the starter replacement would be covered. I call Toyota Financial to inquire about the costs of services, they tell me they were only billed $519.45. (parts, labor, and tax). Why on earth was I originally quoted $742 before they realized I had an extended warranty? I did not receive a receipt when I picked up my vehicle after it was repaired, because they asked if they could email it to me, which has never happened at this location in the past. I still don't have a receipt. To add insult to injury, my car sounds awful when it starts now.
Angela M V., SERVICE MANAGER from Sport Durst Hyundai responded on 11/19/2018
Could you please give me a call. I have left you a voice mail.
ANGELA VICKSERVICE MANAGER
919-489-6531
AEVERETT@SPORTDURST.COM
RS
Richard S.
Chapel Hill, NC
2018 Hyundai Sonata
Verified Customer
Service
Service was outstanding.
Will not buy a car from you again. You did nit honor yiur words when I turned my old lease.
You were grossly unfair, and UnAmerycan
Signed
Richard Soghier
Will not buy a car from you again. You did nit honor yiur words when I turned my old lease.
You were grossly unfair, and UnAmerycan
Signed
Richard Soghier
Angela M V., SERVICE MANAGER from Sport Durst Hyundai responded on 11/16/2018
Thank you for the 5 star survey
ANGELA VICKSERVICE MANAGER
919-489-6531
AEVERETT@SPORTDURST.COM
CC
Cherie C.
San Jose, CA
2015 Hyundai Sonata Hyb
Verified Customer
ReScore Review™
Gracious friendly service
My requests have now been met.
Recommended
Original Review
Failure to listen.
See above.
Recommended
Angela M V., SERVICE MANAGER from Sport Durst Hyundai responded on 11/14/2018
Thank you for taking the time to speak with me about your recent service visit. I will check on the part's that was ordered and I will contact you back shortly.
ANGELA VICKSERVICE MANAGER
919-489-6531
AEVERETT@SPORTDURST.COM
Angela M V., SERVICE MANAGER from Sport Durst Hyundai responded on 11/16/2018
Thank you for the rescore.
ANGELA VICKSERVICE MANAGER
919-489-6531
AEVERETT@SPORTDURST.COM
Angela M V., SERVICE MANAGER from Sport Durst Hyundai responded on 11/20/2018
Thanks for the rescore
ANGELA VICKSERVICE MANAGER
919-489-6531
AEVERETT@SPORTDURST.COM
KH
Kimberly H.
Durham, NC
2017 Hyundai Accent
Verified Customer
Awesome customer service and great staff members
Sport Durst Hyundai is great because they care about customers and providing great service.
Recommended
Angela M V., SERVICE MANAGER from Sport Durst Hyundai responded on 11/14/2018
Thank you Kim.
ANGELA VICKSERVICE MANAGER
919-489-6531
AEVERETT@SPORTDURST.COM
AC
Amanda C.
Wake Forest, NC
2014 Hyundai Elantra
Verified Customer
Helpful staff
From first call to walking out the door, everybody I interacted with was very helpful and friendly.
Recommended
Angela M V., SERVICE MANAGER from Sport Durst Hyundai responded on 11/14/2018
Your kind words are much appreciated
ANGELA VICKSERVICE MANAGER
919-489-6531
AEVERETT@SPORTDURST.COM
PL
Paula L.
Durham, NC
2013 Hyundai Accent
Verified Customer
They provided excellent service in a timely manner.
Chris was excellent and conducted himself in a respectful and compassionate manner.
Recommended
Angela M V., SERVICE MANAGER from Sport Durst Hyundai responded on 11/14/2018
We are so glad your experience here was a positive one
ANGELA VICKSERVICE MANAGER
919-489-6531
AEVERETT@SPORTDURST.COM
GS
Gloria S.
Raleigh, NC
2018 Hyundai Sonata
Verified Customer
When you have an appointment I don't have to wait long at all.
I like the fact that most of the staff greet you as soon as you step in the door even if they are helping someone else. They don't waste any time getting my car serviced and letting me know what need to be taking care of as well as making sure I am happy before I leave.
Recommended
Angela M V., SERVICE MANAGER from Sport Durst Hyundai responded on 11/14/2018
When our customers leave here happy, that makes us happy
ANGELA VICKSERVICE MANAGER
919-489-6531
AEVERETT@SPORTDURST.COM
TB
Tracy B.
Cary, NC
2011 Hyundai Sonata
Verified Customer
Fabulous experience
Everybody was so helpful and friendly. The service was quick and efficient.
Recommended
Angela M V., SERVICE MANAGER from Sport Durst Hyundai responded on 11/13/2018
We are happy when our customer's leaves happy. Thank you.
ANGELA VICKSERVICE MANAGER
919-489-6531
AEVERETT@SPORTDURST.COM
MR
Mari R.
Durham, NC
2016 Hyundai Sonata
Verified Customer
Service
It would be nice to provide a courtesy wash with service 😁
Recommended
Angela M V., SERVICE MANAGER from Sport Durst Hyundai responded on 11/13/2018
Thank you the great survey, and I will pass your feedback on.
ANGELA VICKSERVICE MANAGER
919-489-6531
AEVERETT@SPORTDURST.COM
Verified Customer
Durham, NC
2013 Hyundai Sonata
Verified Customer
Too many surveys
Bought new car with this visit
Recommended
Angela M V., SERVICE MANAGER from Sport Durst Hyundai responded on 11/13/2018
Thank you for the great survey
ANGELA VICKSERVICE MANAGER
919-489-6531
AEVERETT@SPORTDURST.COM
Verified Customer
Durham, NC
2017 Hyundai Sonata Hyb
Verified Customer
Oil change
Prompt and courteous service.
Recommended
Angela M V., SERVICE MANAGER from Sport Durst Hyundai responded on 11/13/2018
Thank you for the great feedback.
ANGELA VICKSERVICE MANAGER
919-489-6531
AEVERETT@SPORTDURST.COM
TR
Theresa R.
Durham, NC
2017 Hyundai Sonata Hyb
Verified Customer
Great service!
Great service!
Recommended
Angela M V., SERVICE MANAGER from Sport Durst Hyundai responded on 11/12/2018
Thank you for taking time to complete the survey.
ANGELA VICKSERVICE MANAGER
919-489-6531
AEVERETT@SPORTDURST.COM
FM
Frenet M.
Wendell, NC
2018 Hyundai Sonata
Verified Customer
Friendly .courteous.timely
Great customer service.sales..service depts.
Recommended
Angela M V., SERVICE MANAGER from Sport Durst Hyundai responded on 11/12/2018
It is alway's a pleasure to read the good comments. Thanks for the great survey
ANGELA VICKSERVICE MANAGER
919-489-6531
AEVERETT@SPORTDURST.COM
CL
Cassandra L.
Butner, NC
2015 Hyundai Sonata
Verified Customer
Good service
I was able to get my car serviced the same day without having an appointment. They had the part in stock and my car was ready in a timely manner. The staff was polite and efficient.
Recommended
Angela M V., SERVICE MANAGER from Sport Durst Hyundai responded on 11/12/2018
When our customers leave here happy, that makes us happy
ANGELA VICKSERVICE MANAGER
919-489-6531
AEVERETT@SPORTDURST.COM
JT
Jamila T.
Durham, NC
2014 Hyundai Elantra Gt
Verified Customer
Good
Everything.
Recommended
Angela M V., SERVICE MANAGER from Sport Durst Hyundai responded on 11/10/2018
Thank's for all 5"s...
ANGELA VICKSERVICE MANAGER
919-489-6531
AEVERETT@SPORTDURST.COM
GR
Gladys R.
Durham, NC
2016 Hyundai Tucson
Verified Customer
Awesome sales person!!
Every time we go in to purchased a car or get any kind of information and even issues that may arises, Mr Silberman is always very attentive in listening to our concernerned as well as giving us advise and constructive information, he always following up with us with a sale or non sale related issues! We never feel pressured or uncomfortable in any our purchased, when we get the assistance from Mr Silberman. Sales person Michael Silberman at Sport Durst in Durham, Nc is an excellent sales person, people person, very professional and knowledgeable, a great asset to your company! The last few car, his been our sales person, my husband will not deal with no one else, unless is Mr. Silberman, his sincerity and transparency makes him an awesome customer service person and a person with sense of care for his customer!!
Recommended
Angela M V., SERVICE MANAGER from Sport Durst Hyundai responded on 11/10/2018
Thank you for the great comment. I will pass this on to Michael..
ANGELA VICKSERVICE MANAGER
919-489-6531
AEVERETT@SPORTDURST.COM
RH
Robert H.
Durham, NC
2018 Hyundai Kona
Verified Customer
Excellent service!
Always pleasantly greeted. Work done in timely manner.
Recommended
Angela M V., SERVICE MANAGER from Sport Durst Hyundai responded on 11/10/2018
Thank you for your business.
ANGELA VICKSERVICE MANAGER
919-489-6531
AEVERETT@SPORTDURST.COM
NP
Nirvana P.
Durham, NC
2017 Hyundai Elantra
Verified Customer
Great
Was a great quick and easy service.
Recommended
Angela M V., SERVICE MANAGER from Sport Durst Hyundai responded on 11/10/2018
Your feedback is appreciated. Thank you.
ANGELA VICKSERVICE MANAGER
919-489-6531
AEVERETT@SPORTDURST.COM