St. Charles Hyundai


Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

1188 Reviews

ReScore Reviews™ (12)

ReScore
Overall Rating 4.916665/5Overall Rating 4.916665/5Overall Rating 4.916665/5Overall Rating 4.916665/5rating 4.916665
Original
Overall Rating 2.16667/5Overall Rating 2.16667/5rating 2.16667rating 2.16667rating 2.16667
96% Would Recommend
100% Business Response
Latest Review about 23 hours ago
RITA A. on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change"
Stopped in without an appointment, told the service writer that I had limited time, he stated that he could get be in and out in my time frame. Car was completed in about 1/2 the time quoted.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/18/2017 03:43 AM
Kim N. on 11/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly and respectful "
Great service on my vehicle but need to work on picking up the phone when a call comes in.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 11/11/2017
Service Type: Repair
Review Created: 11/17/2017 05:51 PM
Verified Customer on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
Very professional and on time.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 11/02/2017
Service Type: Maintenance
Review Created: 11/17/2017 10:06 AM
Brad D. at St. Charles Hyundai responded on 11/17/2017

Thank you for the great five star survey on your recent service trip to our dealership. We hope to see you soon for your next routine maintenance.

Thank you, Hyundai service
Brad Dean

John S. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt service"
Oil change and safety inspection done quickly
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/17/2017 07:43 AM
Brad D. at St. Charles Hyundai responded on 11/17/2017

Thank you for the great five star survey on your recent service trip to our dealership. We hope to see you soon for your next routine maintenance.

Thank you, Hyundai service
Brad Dean

Edward S. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly service and atmosphere "
Quality people and great service
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 11/10/2017
Service Type: Repair
Review Created: 11/15/2017 10:41 AM
Bob R. at St. Charles Hyundai responded on 11/15/2017

Thanks for the great review ! we look forward to your next service visit with us !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Verified Customer on 11/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good overall"
Good overall
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/14/2017 03:01 PM
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Kyle W. at St. Charles Hyundai responded on 11/15/2017

Thank you for the great feedback and we will definitely work on making sure that all your expectations are met. We appreciate the kind words and hope to see you again for your next visit! 

St Charles Hyundai Service, 

Kyle Woodworth 

RICHARD W. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Seventeen years of buying and servicing of the vehicle. Robert Reck, Service advisor is an extraordinary example of the staff at St. Charles Hyundai"
Seventeen years of buying and servicing of the vehicle. Robert Reck, Service advisor is an extraordinary example of the staff at St. Charles Hyundai
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 11/09/2017
Service Type: Repair
Review Created: 11/14/2017 02:57 PM
Brad D. at St. Charles Hyundai responded on 11/15/2017

Thank you for the great five star survey on your recent service trip to our dealership. Glad we can always keep you happy with our great service staff!

Thank you, Hyundai service
Brad Dean

Verified Customer on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Love this brand"
Service is awesome to!
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/14/2017 01:03 PM
Brad D. at St. Charles Hyundai responded on 11/15/2017

We appreciate all your business done with our dealership, glad we can keep you and your vehicle happy for many years to come.

Thank you, Hyundai service
Brad Dean

Gary F. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer "
I always receive friendly and competent service.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/14/2017 12:59 PM
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Kyle W. at St. Charles Hyundai responded on 11/15/2017

Thank you fro the great feedback! We appreciate the kind words and hope to see you again and continue the excellent service. Thank you again for the great survey!

St Charles Hyundai Srevice,

Kyle Woodworth

James H. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Wonderful Dealership "
Great service
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 11/10/2017
Service Type: Repair
Review Created: 11/14/2017 11:53 AM
Brad D. at St. Charles Hyundai responded on 11/15/2017

Thank you for the perfect five star survey on your recent service trip to our dealership. We hope to see you soon for your next routine maintenance.

Thank you, Hyundai service
Brad Dean

Sharon V. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courteous"
Very courteous
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 11/09/2017
Service Type: Repair
Review Created: 11/14/2017 11:35 AM
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Kyle W. at St. Charles Hyundai responded on 11/15/2017

Thank you fro the great feedback! We appreciate the kind words and hope to see you again for your next service. Thank you again!

St Charles Hyundai Srevice, 

Kyle Woodworth 

Celia M. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people!"
I bought my car here and it is a good place to do business & get your car serviced as well!
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 11/07/2017
Service Type: Maintenance
Review Created: 11/14/2017 08:33 AM
Brad D. at St. Charles Hyundai responded on 11/15/2017

Thank you for the great five star survey on your recent service trip to our dealership. Glad we can always keep you happy with our great service staff!

Thank you, Hyundai service
Brad Dean

Austin D. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service very prof"
very great service
Vehicle: 2004 Hyundai Santa Fe
Category: Service
Service Date: 11/07/2017
Service Type: Repair
Review Created: 11/14/2017 06:10 AM
Chris J., Service Advisor at St. Charles Hyundai responded on 11/14/2017

Thank you for the 5 star review. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Yvonne S. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Evweyone is friendly "
And I thank you for the car wash
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/13/2017 06:01 PM
Brad D. at St. Charles Hyundai responded on 11/14/2017

Thank you for the very positive five star survey. Glad we can keep you happy with our service department for your Hyundai needs.

Thank you, Hyundai service
Brad Dean

Gail K. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people "
My car was a great purchase
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/13/2017 11:57 AM
Brad D. at St. Charles Hyundai responded on 11/13/2017

Thank you for the great five star survey on your recent service trip to our dealership. Hope to see you soon for your next routine maintenance

Thank you, Hyundai service
Brad Dean

Tami H. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
I use St Charles Hyundai often. The service is quick and easy, and they explain what maintenance car needs in words I understand!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 11/02/2017
Service Type: Maintenance
Review Created: 11/13/2017 11:28 AM
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Kyle W. at St. Charles Hyundai responded on 11/14/2017

Thank you so much for the positive feedback! We always want to make sure that everyone understands what needs to be done in a w ay that makes sense. Thank you so much for the positive feedback and we hope to continue the excellent service for you in the future. 

St Charles Hyundai Service 

Kyle Woodworth 

Verified Customer on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Blank"
Blank
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/03/2017
Service Type: Repair
Review Created: 11/13/2017 04:18 AM
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Kyle W. at St. Charles Hyundai responded on 11/13/2017

Thank you for the great survey! Your feedback is important and we will continue to make sure eveyone has a great experience coming here. 

St Charles Hyundai Service, 

Kyle Woodworth 

Carisa D. on 11/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service! "
Super happy to get my oil changed here.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/06/2017
Service Type: Maintenance
Review Created: 11/12/2017 06:55 PM
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Kyle W. at St. Charles Hyundai responded on 11/13/2017

Thank you for the great survey! We really appreciate the kind words and can't wait to see you again for your next service! Thank you again. 

St Charles Hyundai Service

Kyle Woodworth 

PRISCILLA W. on 11/12/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"The work they did was excellent. They forgot to change my wiperblades that I requested."
Good work.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 10/31/2017
Service Type: Maintenance
Review Created: 11/12/2017 04:30 AM
Brad D. at St. Charles Hyundai responded on 11/13/2017

We do apologize for the wiper blades on your last visit with us. We will be sure to go over if the vehicle needs wiper blades on your next service trip to our dealership.

Thank you, Hyundai service
Brad Dean

DENNIS M. on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I am always well taken care there."
Excellent place to do business with.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/07/2017
Service Type: Maintenance
Review Created: 11/10/2017 10:04 PM
Brad D. at St. Charles Hyundai responded on 11/13/2017

Thank you for the great five star survey. Glad we can keep you coming back for all your Hyundai needs.

Thank you, Hyundai service
Brad Dean

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