Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

1997 Reviews

ReScore Reviews™ (24)

ReScore
Overall Rating 4.9166625/5Overall Rating 4.9166625/5Overall Rating 4.9166625/5Overall Rating 4.9166625/5rating 4.9166625
Original
Overall Rating 2.20833/5Overall Rating 2.20833/5rating 2.20833rating 2.20833rating 2.20833
96% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


Verified Customer
Saint Peters, MO
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Clean and professional
Clean and professional
Very helpful and friendly

JM
Joseph M.
Saint Charles, MO
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Service oil change
Service was done in reasonable time while I waited.

LS
Lawrence S.
Chesterfield, MO
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Great service and technicians.
Still need warm cookies or similar. Bitter coffee could be upgraded. Otherwise, love my Santa Fe and your service.
Chris J., Service Advisor from St. Charles Hyundai responded on 11/13/2018

Thank you for the positive feedback! We Look forward to see you next time.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481

HT
Harris T.
St. Peters, MO
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Service and cost are great
Great place to do business
TYLER R. from St. Charles Hyundai responded on 11/12/2018

Thanks for the five star survey! We appreciate your business at St. Charles Hyundai with us! We hope to see you soon for your next scheduled maintenance. 


BP
Bobbie P.
Saint Charles, MO
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
You guys are great
Everything
TYLER R. from St. Charles Hyundai responded on 11/12/2018

Thanks for the five star survey! We appreciate your business at St. Charles Hyundai with us! We hope to see you soon for your next scheduled maintenance. 


SF
Stephanie F.
Marthasville, MO
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/11/2018 Category: Service
Oil change
It took several minutes from the time I was notified that my vehicle was finished until the time I finished paying and got out to my car. It was raining and for whatever reason my passenger side front window had been opened and was left down after it was parked outside. Needless to say I had to go back inside to have someone come out and dry everything off. While the service employee was very apologetic I am not sure why the window was down in the first place. I don't feel there was a need to have the window down in the first place.
TYLER R. from St. Charles Hyundai responded on 11/12/2018

Thank you for the survey I do apologize for the window being down and your belongings getting wet. We do appreciate your business with us here at St. Charles Hyundai. 


BD
Bernice D.
Saint Peters, MO
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
Service
Friendly, always quick service and great workmanship.
Brad D. from St. Charles Hyundai responded on 11/12/2018

Thank you for the great five star survey. We hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

DK
Denice K.
Foley, MO
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Expert ,friendly employees
The service center employees are knowledgeable and friendly!
Brad D. from St. Charles Hyundai responded on 11/12/2018

Thank you for the great five star survey. We hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

MC
Mike C.
Missouri
2016 Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/10/2018 Category: Service
Poor communication
Was never called to let me know car was ready. I left 2 messages, never returned. Car not fixed when I did pick up.
Brad D. from St. Charles Hyundai responded on 11/12/2018

We apologize for the lack of communication on your recent service with our dealership. We will be in touch very soon and hope to see you soon for your next scheduled appointment. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

DM
Dennis M.
Saint Peters, MO
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Great service
They always treat me with respect.
Brad D. from St. Charles Hyundai responded on 11/12/2018

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

AQ
Ann Q.
O Fallon, MO
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Courteous,efficient, respectful of my time
The only reason I have not returned to St Charles Hyundai is because my 2011 Sante Fe is still going strong. Love my preppy reliable car!! It had a recall and St Charles Hyundai came and picked up my car and left me a loaner, fixed, vacuumed, and washed then returned my car to work. ZERO down time. And the gentleman was so kind and efficient. Very pleased with not only the product but the service!
Chris J., Service Advisor from St. Charles Hyundai responded on 11/12/2018

Thank you for the positive 5 star review. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481

SC
Susan C.
Saint Charles, MO
2008 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
My first choice.
Always professional, always dependable.
Brad D. from St. Charles Hyundai responded on 11/12/2018

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

RM
Ronald M.
Saint Charles, MO
2010 Hyundai Elantra To
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
.
.
Brad D. from St. Charles Hyundai responded on 11/09/2018

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

LP
Lyle P.
Saint Charles, MO
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Best Service Department I've Ever Used!
St. Charles Hyundai service department is outstanding! I always use them for oil changes/maintenance. You don't need an appointment and I've never spent more than half an hour waiting for my vehicle to be done. Employees are friendly and very helpful. I can't say enough nice things about them. If you have a Hyundai, this is where you should be going for any type of service.
Brad D. from St. Charles Hyundai responded on 11/09/2018

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

KS
Kristi S.
O Fallon, MO
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
very professional
great staff and very profesional
Brad D. from St. Charles Hyundai responded on 11/09/2018

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

JE
John E.
Marthasville, MO
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Very friendly, quality and fast service!
Great people, great service, great vehicles!
TYLER R. from St. Charles Hyundai responded on 11/08/2018

Thanks for the five star survey! We appreciate your business at St. Charles Hyundai with us! We hope to see you soon for your next scheduled maintenance. 


TM
Tyler M.
Manchester, MO
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Service was quick, friendly and affordable
Service was quick, friendly and affordable
TYLER R. from St. Charles Hyundai responded on 11/08/2018

Thanks for the five star survey! We appreciate your business at St. Charles Hyundai with us! We hope to see you soon for your next scheduled maintenance. 


Verified Customer
Wright City, MO
2017 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/06/2018 Category: Service
The person who accepts your money is rude!
RUDE CASHIER!
TYLER R. from St. Charles Hyundai responded on 11/08/2018

Thank you for the survey and we apologize for the inconvenience you experienced while getting your vehicle serviced. I will be in touch shortly and we appreciate your business with us here at St. Charles Hyundai. 


RM
Rosanne M.
Saint Peters, MO
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Another great visit to the Saint Charles Hyundai Service Department
I have only had one bad visit to the Hyundai Service department. They made it right. I am a repeat customer and will continue to be one.
TYLER R. from St. Charles Hyundai responded on 11/08/2018

Thanks for the five star survey! We appreciate your business at St. Charles Hyundai with us! We hope to see you soon for your next scheduled maintenance. 


GL
Gail L.
Florissant, MO
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
As always, quick and efficient service with a smile!!
Everyone here is always so nice and helpful. I was getting brakes done - it took a little longer than it was suppose to but no problem because I feel confident when I have anything done here!!
Brad D. from St. Charles Hyundai responded on 11/07/2018

Thank you for the great five star survey! We greatly appreciate all your business done with our dealership. Hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481