Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

2363 Reviews

ReScore Reviews™ (26)

ReScore
Overall Rating 4.8846146/5Overall Rating 4.8846146/5Overall Rating 4.8846146/5Overall Rating 4.8846146/5rating 4.8846146
Original
Overall Rating 2.11538/5Overall Rating 2.11538/5rating 2.11538rating 2.11538rating 2.11538
96% Would Recommend
100% Business Response
Latest Review about 19 hours ago

Reviews


RP
Richard P.
St. Peters, MO
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
?????
Whenever I'm there, and it's not often as my Sonata has given no problem in three years, I have a feeling I'm being dealt with in a fair and honest fashion. I have been in for oil changes and very minor recall work, every time a good experience.

AE
Arthur E.
Saint Peters, MO
2010 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
St. Charles Hyundai Great Service
St. Charles Hyundai provides Outstanding service. They Are timely. Their work is well done. They do excellent inspections. The car returns cleaner than it began.

PW
Patricia W.
O Fallon, MO
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Great Service!
Service is always quick and the people are friendly

MO
Michael O.
Saint Louis, MO
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
people and serviceissue
appreciate service manager taking time out to help with an issue

Verified Customer
Troy, MO
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Always friendly and quick
Service is great. Friendly people.

DR
Debra R.
Lake Saint Louis, MO
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Efficient
I've always been able to pretty much walk in and wait for my car in an efficient and timely manner and if there was going to be any delay was told so.
Brad D. from St. Charles Hyundai responded on 04/18/2019

Thank you for the great five star review on your recent service. We hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

JP
Judith P.
Saint Peters, MO
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Great service!
Fast, efficient, friendly service and always a good experience.
Brad D. from St. Charles Hyundai responded on 04/18/2019

Thank you for the great five star review on your recent service. We hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

PB
Paul B.
St. Peters, MO
2006 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Great
Everything went great
Bob R. from St. Charles Hyundai responded on 04/17/2019

Thank you for thew great review ! we appreciate your time and your business !thanks.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM

KP
Kurt P.
O Fallon, MO
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Fast and efficient
I have received great service from the St Charles Hyundai service team.
Brad D. from St. Charles Hyundai responded on 04/17/2019

Thank you for the great review! We are always happy to help with your automotive needs and look forward to your next visit.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

RP
Ralph P.
O'Fallon, MO
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2019 Category: Service
Always someone there when I arrive.
You pull up, get out, then it seems done in no time. They have tv, water, coffee and magazines, etc. while waiting.
TYLER R. from St. Charles Hyundai responded on 04/15/2019

Thank you for the great survey! Hope to see you soon for your next scheduled maintanance appointment!


AV
Amanda V.
Foristell, MO
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
Friendly Service!
St. Charles Hyundai Service Department is amazing! Everyone is very helpful and quick to help! I always feel like I'm the top priority when I'm there!!
Brad D. from St. Charles Hyundai responded on 04/15/2019

Thank you for the great five star review on your recent service. We hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

EW
Eva W.
Saint Charles, MO
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Great customer service!
The service and parts department at St Charles Hyundai are awesome! Everyone is so friendly and helpful.
JAY B B., Service Manager from St. Charles Hyundai responded on 04/12/2019

Thanks for the fantastic comments about our staff. We look forward to your next visit.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com

GF
Gary F.
Saint Charles, MO
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Service
Friendly and professional service
JAY B B., Service Manager from St. Charles Hyundai responded on 04/12/2019

We appreciate the positive review and your business!

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com

Verified Customer
Missouri
2014 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/12/2019 Category: Service
Recall work
Seems to have a lot of recalls though I live my car

SB
Steve B.
St. Peters, MO
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Great service
Had my appointment set up and they took care of everything I needed, advisor was courteous and explained it all
TYLER R. from St. Charles Hyundai responded on 04/13/2019

Thank you for the great five star survey! See you soon for your next scheduled appointment!


AB
Adam B.
St. Louis, MO
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2019 Category: Service
Recall Service
They got my car in a timely fashion after I made an appointment. The wait time was what they said it would be and got me out quickly after it was done.
Bob R. from St. Charles Hyundai responded on 04/12/2019

Thank you for the great review !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM

RB
Raymond B.
Saint Charles, MO
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Satisfaction personified
Every step of the process was very professionally handled. Jay the service manager is excellent with his staff
JAY B B., Service Manager from St. Charles Hyundai responded on 04/12/2019

Thank you for the great review! We are always happy to help with your automotive needs and look forward to your next visit.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com

RK
Richard K.
Saint Peters, MO
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Recall
I was met in the service promptly. The young man at the service counter was efficient and pleasant. In less than an hour my car was ready
Brad D. from St. Charles Hyundai responded on 04/11/2019

Thanks for the great 5 star review. We appreciate your business!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

FA
Frank A.
O'Fallon, MO
2003 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Friendly, and completed work in timely manner
Completed work in timely manner
TYLER R. from St. Charles Hyundai responded on 04/12/2019

Thanks for the great survey! We appreciate you bringing in your vehicle into St. Charles Hyundai for us to service your vehicle!


Verified Customer
Saint Charles, MO
2010 Hyundai Elantra To
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/11/2019 Category: Service
Seem to be honoring their commitment to fixing their recall issues.... So far.
Had to have vehicle fail to get it fixed, but they stepped up.
Bob R. from St. Charles Hyundai responded on 04/11/2019

Thanks for your review,iam glad we got your vehicle fixed for you
and the manufacture to cover repairs ! enjoy your vehicle again worry free.thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM