ReScore Reviews™ (151)
Thank you for taking the time on the phone today and understanding that we were short staffed and we are working on that. We look forward to all of your future business with us. Thank you again for rescoring the survey for me because this is my personal report card.
im very much happy
The one thing that needs some improvement is the time it takes to make an appointment.
I suppose they will wait until it is out of warranty to explain why I need Freon every year and why the car smells so bad when the AC is on!
I am really sorry to hear about your previous visits. I have read through some of the notes and I am not sure specific on the details. What I would like to let you know is regardless of how things were handled, I will help you get this resolved. I am the new service manager here at ST Charles Hyundai and I don't want anyone of my cusotmers to feel that they are not being assisted completely. I would love the opportunity to try and help you with this, if you would give me a call or send me an email I will begin the process of trying to help. My direct line is below.
St Charles Hyundai