Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7
4.7

( 2746 Reviews )

ReScore Reviews™ (29)

ReScore
Overall Rating 4.8965483/5Overall Rating 4.8965483/5Overall Rating 4.8965483/5Overall Rating 4.8965483/5rating 4.8965483
Original
Overall Rating 2.10714/5Overall Rating 2.10714/5rating 2.10714rating 2.10714rating 2.10714
95% Would Recommend
100% Business Response
Latest Review about 12 hours ago

Reviews


MM
Mark M.
Saint Louis, MO
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Five star service!
Always a pleasure to have my car serviced here!

Verified Customer
Godfrey, IL
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Great service
Very professional and respectful of my time.

Verified Customer
O Fallon, MO
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
anonymous.
The people that have the knowledge and do the necessary things to make the visits a good service experience

MM
Marcia M.
Lake Saint Louis, MO
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Recall service
Timely, fast service

MN
Mary N.
Winfield, MO
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Service
I have had my car serviced twice here so far and they have done an outstanding job. I would definitely recommend this dealership if you are looking for an excellent place to work on your vehicle. They are always polite and courteous and have a very nice waiting room so you can be comfortable while waiting on your car.

JP
Joyce P.
Granite City, IL
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
St. Charles Hyundai
I love this place . This is the 2nd new car I’ve bought from here. From my salesman , manager, and technicians they are ALL great !
TYLER R. from St. Charles Hyundai responded on 11/09/2019

Thank you for the great five star survey we hope to see you soon for your next service appointment!


JP
Jim P.
Saint Charles, MO
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Good service
Forgot to reset the maintenance schedule and scheduling an appointment online never works because no one ever calls back to confirm the appointment.
Brad D. from St. Charles Hyundai responded on 11/09/2019

thank you for the great five star survey. we do apologize for the missed maintenance light to be reset we will be sure to correct that in the future!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

Verified Customer
Florissant, MO
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Excellent service
Honest and fair
TYLER R. from St. Charles Hyundai responded on 11/07/2019

Thanks for the great five star survey! Hope to see you soon for your next service appointment!


JS
James S.
Moscow Mills, MO
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Vehicle maintenance
Super service...friendly and efficient
Bob R. from St. Charles Hyundai responded on 11/07/2019

Thank you for the great review ! we appreciatte your business !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM

MB
Michael B.
Saint Peters, MO
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019 Category: Service
Thank you
Great job
Brad D. from St. Charles Hyundai responded on 11/08/2019

Thank you for the great five star survey on your recent service. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

Verified Customer
O Fallon, MO
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Covered repairs
Car broke down and they were able to fit Us in and make repair within 24 hours. Covered the repair at no cost.
Chris J., Service Advisor from St. Charles Hyundai responded on 11/06/2019

Thank you for the 5 star review. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481

DS
Darrell S.
Florissant, MO
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/05/2019
LOUSY ON-LINE WEB TOOL
Service over past months very prompt and friendly - way better than the competing Hyundai dealer in my area. BUT for some reason the on-line service scheduling tool drops services that I wanted done. The tool lets you review what you selected and then provides NO WAY to modify if the list is incorrect! The tool asks you if you want to send a comment then provides no visible way to send it - where is the send button?

GS
Glenn S.
Saint Peters, MO
2008 Hyundai Entourage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Helpful
Could not be happier
Same day service
Bob R. from St. Charles Hyundai responded on 11/05/2019

Thanks for the great review !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM

Verified Customer
Weldon Spring, MO
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Great
Service was great
Brad D. from St. Charles Hyundai responded on 11/05/2019

Thank you for the great five star survey on your recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

SL
Sang L.
Saint Charles, MO
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
Trusted dealer ship !
Best place to get service for family cars!.
Brad D. from St. Charles Hyundai responded on 11/05/2019

Thank you for the great five star survey on your recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

SB
Stephen B.
O Fallon, MO
2007 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
fast and competent
fast, competent
Brad D. from St. Charles Hyundai responded on 11/05/2019

Thank you for the great five star survey on your recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

Verified Customer
Winfield, MO
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019 Category: Service
Friendly and accommodating
They , as alway, were very informative and friendly. I always feel very comfortable speaking with any staff
Chris J., Service Advisor from St. Charles Hyundai responded on 11/04/2019

Thank you for the 5 star review. If there is anything else I can do for you please let me know


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481

GF
Gary F.
Saint Charles, MO
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019 Category: Service
Service
Competent and friendly service
Brad D. from St. Charles Hyundai responded on 11/01/2019

Thank you for the great five star survey on your recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

DP
Dennis P.
Chesterfield, MO
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2019 Category: Service
The service was done on time like they said it would be.
Always friendly service.
Bob R. from St. Charles Hyundai responded on 10/31/2019

Thanks for the great review ! we appreciate your business !thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM

JK
Joan K.
Saint Charles, MO
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2019 Category: Service
Staff and Service is tops
This is my second lease with this dealership and my past experience secured my return. The sales staff, Jason, was very helpful with my questions and wasn't pushy. Kelly Sullivan had been my sales person in 2017 and she stuck with me the entire lease. I expect Jason will do the same. The service Department is wonderful as well. I never felt pressured into doing anything beyond what was bets for the vehicle.
Chris J., Service Advisor from St. Charles Hyundai responded on 10/31/2019

Thank you for the 5 star review. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481