St. Charles Hyundai

Write a review
636-441-4481
Directions
Appointment

Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

2020 Reviews

5 star
81%
4 star
11%
3 star
3%
2 star
1%
1 star
1%

ReScore Reviews™ (24)

ReScore
Overall Rating 4.9166625/5Overall Rating 4.9166625/5Overall Rating 4.9166625/5Overall Rating 4.9166625/5rating 4.9166625
Original
Overall Rating 2.20833/5Overall Rating 2.20833/5rating 2.20833rating 2.20833rating 2.20833
96% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews

Verified Customer
Chesterfield, MO
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
great service
great service
Recommended
BG
Billy G.
Saint Peters, MO
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Professionalism
I found this dealership to be both friendly and professional
Recommended
Chris J., Service Advisor from St. Charles Hyundai responded on 11/21/2018

Thank you for the for the positive review! We appreciate your business and look forward to see you next time.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
KR
Kathreen R.
Saint Charles, MO
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Oil Change/tire rotation
I was in and out in no time. Everyone is always courteous and helpful.
Recommended
Chris J., Service Advisor from St. Charles Hyundai responded on 11/20/2018

Thank you for the great review! We look forward to see you next time.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
RB
Rebecca B.
O Fallon, MO
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Oil change
Once again in and out with ease
Recommended
Verified Customer
Saint Charles, MO
2010 Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/20/2018 Category: Service
Ok
What happened to getting a car wash and inside vacuumed. Dealers don’t do that anymore?
Recommended
Chris J., Service Advisor from St. Charles Hyundai responded on 11/20/2018

Thank you for the feedback. We normally do not wash cars during snow storms or when it is below freezing outside unless requested by the customer. We appoligize for the incovience and well be sure to wash your car next time.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
KW
Karen W.
Saint Peters, MO
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2018 Category: Service
My hometown Hyundai
Everything was great except i was suppose to get a car wash and didnt get it they always seem to not want to do that
Recommended
RM
Richard M.
Saint Peters, MO
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
Always Good!
I have bought/sold 5 Hyundais over the last 8 years at STC Hyundai. Each experience has been very good, and that's why I keep going back to them. In my opinion, the Hyundai family of vehicles is one of the best on the road. STC Hyundai has them all and does a great job with their maintenance/service as well. They are very accommodating and open later in the evenings on some days for those of us who need later times because of work.
They are a no pressure sales kind of place. If you want something, they will get it for you.
Do your self a favor and shop the rest, but leave STC Hyundai for the last. They will impress you!
Recommended
Brad D. from St. Charles Hyundai responded on 11/19/2018

Thank you for the great five star survey on your recent service with our dealership. Glad we can always make your time here easy and stress free. Hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Verified Customer
Saint Peters, MO
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Outstanding Service
Great service that’s fast and affordable.
Recommended
Brad D. from St. Charles Hyundai responded on 11/19/2018

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Verified Customer
Weldon Spring, MO
2011 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Everything just as told
Timely, efficient, no surprises.
Recommended
Chris J., Service Advisor from St. Charles Hyundai responded on 11/17/2018

Thank you for the positive 5 star review. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
BL
Beth L.
Saint Charles, MO
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Recall Work Done
There were two recalls on my vehicle that I hadn’t taken care of. St. Charles Hyundai called me to remind me and set an appointment. They gave me a rental car while they did the work. The work was done quickly and efficiently.
Recommended
Chris J., Service Advisor from St. Charles Hyundai responded on 11/17/2018

Thank your for the positive feedback. Please let us know if there is anything else we can do for you.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
DW
Dru W.
Saint Peters, MO
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Great dealership
Bought my first car through this dealership and it was a great expierence. Highly reccomend this dealership!
Recommended
Brad D. from St. Charles Hyundai responded on 11/19/2018

Thank you for your business and the great feedback about our service team!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
CF
Cheri F.
Saint Charles, MO
2014 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Everyone is very nice and I don’t have to wait long
They are quick and very nice!!
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 11/16/2018

Thank you for your business and the great feedback about our service team!

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
LP
Linda P.
O'Fallon, MO
2004 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Love my Hyundai
My Hyundai is 14 years old and I have been so lucky that I only had one major problem that was taken care of. Otherwise would not change this car for any other.
Recommended
Bob R. from St. Charles Hyundai responded on 11/16/2018

Thank you for the amazing response ! we are happy to be a part of the reliabilty and service for you .

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
TH
Thomas H.
Saint Charles, MO
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/15/2018 Category: Service
Good service but long wait
I was happy with the service, everyone was nice and professional. It took 2 hours for my 1st maintenance which was longer than I expected.
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 11/16/2018

We appologize for your extended wait time while we experienced a large volume of customers in a short period of time. Normally your service would be completed in less than an hour and we are making adjustments to our staffing to make sure we can meet that service time. Thank you for your business and we look forward to your next visit.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
BM
Barbara M.
O Fallon, MO
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Fast
Went in for a service notice. The service advisor was very helpful and on top of things. Car was in and out in an hour with also replacing the clock spring which happened to be covered as well.
Recommended
Chris J., Service Advisor from St. Charles Hyundai responded on 11/15/2018

Thank you for the positive 5 star review. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
LB
Loretta B.
Saint Charles, MO
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Friendly, accommodating, trustworthy service!
I have bought 4 Santa Fe vehicles at St. Charles Hyundai. I keep purchasing vehicles from them because of their excellent service dept. I trust what they say and they are always accommodating and friendly to me.
Recommended
TYLER R. from St. Charles Hyundai responded on 11/14/2018

Thanks for the five star survey! We appreciate your business at St. Charles Hyundai with us! We hope to see you soon for your next scheduled maintenance. 

CR
Carolyn R.
Saint Charles, MO
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Best place for Hyundai service
Great service, very professional, minimum waiting
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 11/16/2018

Thanks for the great feedback! We appreciate your business.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
KG
Kimberly G.
Lake Saint Louis, MO
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Service
I went in for an oil change and possibly new tires. Yes, it was decided I needed new tires and the Service Tech (sorry I don't remember his name) was very good and said since it was going to take a couple of hours they gave me a loaner vehicle. He was excellent!
Recommended
TYLER R. from St. Charles Hyundai responded on 11/14/2018

Thanks for the five star survey! We appreciate your business at St. Charles Hyundai with us! We hope to see you soon for your next scheduled maintenance. 

DC
Dennis C.
Saint Peters, MO
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Oil Change
Brad Dean, service advisor, is knowledgeable and provides great service.
Recommended
Brad D. from St. Charles Hyundai responded on 11/15/2018

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
NO
Neal O.
Wentzville, MO
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Maintenance Visit
Took my Elantra in for 15,000 service; as always a great experience - the Service Technician explained everything they were going to do and when they were finished he went over the form again to show what they actually did.
Recommended
Brad D. from St. Charles Hyundai responded on 11/15/2018

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481