Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

2277 Reviews

ReScore Reviews™ (26)

ReScore
Overall Rating 4.8846146/5Overall Rating 4.8846146/5Overall Rating 4.8846146/5Overall Rating 4.8846146/5rating 4.8846146
Original
Overall Rating 2.11538/5Overall Rating 2.11538/5rating 2.11538rating 2.11538rating 2.11538
96% Would Recommend
100% Business Response
Latest Review about 10 hours ago

Reviews


Verified Customer
O Fallon, MO
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Service
The service department is extremely friendly and helpful

EH
Enrique H.
O'Fallon, MO
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Service
Hyundai excels in providing great service. They do listen to one's concerns and make every effort to address them and following through after the service. Very friendly and courteous.

Hank Hermosillo
Bob R. from St. Charles Hyundai responded on 03/19/2019

Thank you for thwe great review,we are always here for you ,anything else we can do ,just let me know,thanks.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM

PB
Paul B.
St. Peters, MO
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/18/2019 Category: Service
Very friendly personnel
I’ve been going to St. Charles Hyundai since 2006 and I’ve been very happy with their service
Chris J., Service Advisor from St. Charles Hyundai responded on 03/19/2019

Thank you for the positive feedback. We hope to make your next visit a 5 star visit.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481

EK
Edmond K.
Saint Peters, MO
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Great and quick service
The service department is excellent. And with the coupons that are sent out, the experience is quite affordable also.

LG
Lauren G.
O'Fallon, MO
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Quick and easy
Had a few recalls and they got me in quickly and fixed it fast! They have a very nice waiting area.
Brad D. from St. Charles Hyundai responded on 03/18/2019

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

Verified Customer
Saint Peters, MO
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2019 Category: Service
Always Great!
Hyundai always provides great service at an affordable price. Keeps my Elantra running perfectly.
Brad D. from St. Charles Hyundai responded on 03/18/2019

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

Verified Customer
Elk Grove Village, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
The People
Very reliable and very easy to deal with
Brad D. from St. Charles Hyundai responded on 03/18/2019

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

JM
Jeffery M.
Saint Peters, MO
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Prompt Service without being pushy
I've taken my Sonata to St. Charles Hyundai since I purchased it 6 years ago. They've consistently given me prompt service and have not tried to push unnecessary repairs on me. They have helped me to maintain my car very well.
TYLER R. from St. Charles Hyundai responded on 03/19/2019

Thanks for the five star survey! We appreciate you coming in and getting your service done with us. Hope to see you soon for your next scheduled maintenance.


JB
Jennifer B.
O Fallon, MO
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Always great service
All the employees at Hyundai are always very professional and attentive. Very informative about anything that needs done or was done to my car.
TYLER R. from St. Charles Hyundai responded on 03/19/2019

Thanks for the five star survey! We appreciate you continuing to chose St. Charles Hyundai to service your vehicle.


LB
Lisa B.
O Fallon, MO
2017 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/16/2019 Category: Service
Slow service
No more to say
Brad D. from St. Charles Hyundai responded on 03/18/2019

Thank you for the survey on your recent service with our dealership. We are sorry for the long wait time on your service as we were experiencing a high volume of vehicles at that time. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

KM
Kathleen M.
Saint Peters, MO
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Great customer service
Always able to get an appointment in a brief amount of time. Everyone is very professional and friendly.
TYLER R. from St. Charles Hyundai responded on 03/19/2019

Thank you for the five star survey! We appreciate you bringing in your vehicle to get serviced here at St. Charles Hyundai!


JA
Joseph A.
Saint Charles, MO
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Excellent.
timing was good. apointment time seems to mean something!
Brad D. from St. Charles Hyundai responded on 03/18/2019

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

Verified Customer
Saint Charles, MO
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Great service.
Great service.
Brad D. from St. Charles Hyundai responded on 03/18/2019

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

CH
Charles H.
Dardenne Prairie, MO
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Service and Sales
I have always found the Sales and Service staff to be very knowledgeable, helpful and timely when asking questions and/or having vehicle maintenance performed....
Brad D. from St. Charles Hyundai responded on 03/18/2019

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

SS
Sandra S.
Saint Peters, MO
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Great service
Great service.
Brad D. from St. Charles Hyundai responded on 03/14/2019

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

AL
Alina L.
Saint Louis, MO
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Fast and courteous
The staff is very professional, knowledgeable and eager to help.
TYLER R. from St. Charles Hyundai responded on 03/14/2019

Thank you for the five star survey! We appreciate your business at St. Charles Hyundai with us and look forward to seeing you again at your next scheduled maintenance.


BB
Billie B.
Dardenne Prairie, MO
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/12/2019 Category: Service
Service was great. Appearance Protection Warranty...not so much.
All went well with the service. Everyone was cordial and professional. However, I had a stain on the leather seats and I expected more from the service center than just "advised the porters to tray and clean off stain." Whatever they did or didn't do to the stain was ineffective. Now, even though I have a warranty I am involved in a long distance communication with Permaplate to try and get the issue resolved. This is not what I expected when I paid for the Appearance Protection Warranty.
TYLER R. from St. Charles Hyundai responded on 03/14/2019

Apologize for your experience with the Appearance Protection Warranty and will forward this information to management. Please contact us if you need any help getting the issue resolved. 


RW
Ralph W.
Saint Charles, MO
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Great service
Service quick. Staff always friendly.
JAY B B., Service Manager from St. Charles Hyundai responded on 03/14/2019

Thanks for the great feedback about your expereince with our service team. We look forward to your nexrt visit.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com

BB
Barry B.
O Fallon, MO
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Great service once again!
Quick, easy friendly service department.
TYLER R. from St. Charles Hyundai responded on 03/14/2019

Thank you for the five stary survey we hope to continue to earn those stars for you when servicing your vehicle! See you soon!


Verified Customer
Saint Charles, MO
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Excellent Service & Professional Staff
My whole service experience was excellent!
Brad D. from St. Charles Hyundai responded on 03/14/2019

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481