Reviews
SJ
Steven J.
Bridgeton, MO
2020 Hyundai Elantra

01/24/2021
Category:
Service
very professional and friendly technicians
very efficient with the time it took to perform the maintenance
Recommended
Verified Customer
Pacific, MO
2020 Hyundai Palisade

01/21/2021
Category:
Service
Good sewvice
I’ve been taking my cars to this dealership always good customer service
Recommended
LL
Ladislava L.
Saint Charles, MO
2016 Hyundai Elantra

ReScore Review™
01/21/2021
Category:
Service
Service
I did have a misunderstanding with a tech regarding service update. The service was satisfactory but there was misunderstanding through communication. The representative called me back and explain everything to my satisfaction. Thank you.
Recommended
Original Review
01/21/2021
Category:
Service
Dishonest
They will provide wrong information in the order to charge more.
ET
Ed T. from St. Charles Hyundai responded on 01/21/2021
Thank you for taking the time to speak with us about your recent Service visit. I am very excited that we were able to resolve your concerns. Your 100% satisfaction is always our #1 goal. Please reach out to me personally if you ever have any further concerns.
Thank you again,
Ed Troutman
Fixed Operations Director
St. Charles Auto Group
AH
Altamese H.
MO
2019 Hyundai Sonata

01/19/2021
Category:
Service
Customer service
Brad listen to any concerns I may have and always provide great customer service.
Recommended
Verified Customer
Saint Peters, MO
2015 Hyundai Sonata

01/14/2021
Category:
Service
Excellent customer service
Best service anywhere!!
Recommended
Verified Customer
Saint Peters, MO
2019 Hyundai Santa Fe

ReScore Review™
01/19/2021
Category:
Service
Great service and follow up.
Very happy to see how this business cares about their customers. The great follow up, care and support provided makes me feel as a valued customer.
Recommended
Original Review
01/11/2021
Category:
Service
Good but takes long for a simple service
They took 2 hrs for an oil exchange and a manufacturer recall with this appointment but never mentioned they will take 2 hours to do it.
One recommendation will be if an appointment is taking this long at least provide a complimentary car wash service. I had my hopes this was one of the reasons of the delay.
One recommendation will be if an appointment is taking this long at least provide a complimentary car wash service. I had my hopes this was one of the reasons of the delay.
Ed T. from St. Charles Hyundai responded on 01/15/2021
Thank you for taking the time to speak to Chris about your recent Service visit. I am very happy that he was able to resolve your concerns. Your 100% satisfaction is always our #1 goal.Â
Please reach out to me personally if you have any further concerns.
Thank you again.Â
Respectfully,
Ed TroutmanÂ
Fixed Operations DirectorÂ
St. Charles Auto Group
TT
Tracy T.
Saint Charles, MO
2017 Hyundai Elantra

01/11/2021
Category:
Service
TT
Will buy another Hyundai based on this experience
Recommended
Verified Customer
Wentzville, MO
2017 Hyundai Santa Fe

01/11/2021
Category:
Service
'17 Santa Fe maintainance
Great friendly service!
Recommended
KH
Kimberley H.
Florissant, MO
2020 Hyundai Elantra

01/11/2021
Category:
Service
perfectly acceptable wait time for recall and oil change
perfectly acceptable wait time for recall repair and oil change
Recommended
GS
Glenn S.
Saint Peters, MO
2008 Hyundai Entourage

01/04/2021
Category:
Service
Car repair
No comment
MO
Michael O.
Saint Louis, MO
2017 Hyundai Elantra

01/04/2021
Category:
Service
i don't do google facebook
excellent
Recommended
Verified Customer
O'Fallon, MO
2015 Hyundai Sonata

01/03/2021
Category:
Service
New board
They did what was supposed to be done
Recommended
VD
Vilma D.
Brecknrdg Hls, MO
2013 Hyundai Elantra

01/02/2021
Category:
Service
Customer service
Excellent customer service, you guys are amazing 🤩
Recommended
SB
Scott B.
Saint Charles, MO
2017 Hyundai Santa Fe Sport

01/01/2021
Category:
Service
Service
In and out on good time, service advisor was professional.
Getting a little too pricey tho.
$50 for an oil change a little over the top.
Would recommend with warming about price.
Getting a little too pricey tho.
$50 for an oil change a little over the top.
Would recommend with warming about price.
Recommended
Verified Customer
O'Fallon, MO
2020 Hyundai Santa Fe

12/30/2020
Category:
Service
employees in customer waiting area should be wearing facemasks
employees in customer waiting area should be wearing facemasks
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