Fluid Motor Union
Service Coupons
Featured Business
1.5 miles away
06/21/2018 - "Service ad Sales"
"Everyone is very friendly and helpful. Everything was explained about my first service..."
Reviews
LM
Lynn M.
Roselle, IL
Reputable and Great Service
I am a newer customer that found Sterling on Google and decided to give them a try due to the great reviews. My check engine light was on. They where gracious enough to squeeze me in immidiatly. When I arrived my car was pulled in right away. Marcus who stated he was a newer owner came out to tell me everything the inspection had found. I was impressed by his honosty as he told me what needed to be done now and what could wait. I will definitely be bringing my car here from now on and comfortable referring friends and family.
Recommended
KF
kenneth f.
Naperville, IL
19 years of great servive
Sterling Automotive Repair can be trusted to repair your vehicle only what actually needs to be done on your vehicle, they give you the very best service at a reasonable price. We not consider having any other repair place work on our vehicles.
Recommended
JD
Joseph D.
Naperville, IL
Toyota Camry
Verified
Excellent
superb mechanic
Recommended
RI
Ri I.
Aurora, IL
Chrysler Pacifica
Verified
Ri said they did a good job. The check engine light turned on and he is wondering if they put in the correct oil for his vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
BV
BRENDA V.
Naperville, IL
Chrysler PT Cruiser
Verified
Keepin my old car running
I keep thinking I better sell my car and get a new one but you all keep my car going. Guess I will keep the old cruiser a little while longer.
Recommended
CH
Corey H.
Naperville, IL
Toyota Highlander
Verified
Corey said everything worked out well during his visit to this business.
Recommended
This review was collected via phone interview by Customer Research Inc.
The Sterling Automotive R. from Sterling Automotive Repair Inc responded on 06/28/2016
It is great hearing that everything worked out well!
EF
Edward F.
Blue Island, IL
Mitsubishi Galant
Verified
Edward said everything was great at the business. His vehicle is running better now than before the service. They did good work and he appreciated their service.
Recommended
This review was collected via phone interview by Customer Research Inc.
The Sterling Automotive R. from Sterling Automotive Repair Inc responded on 06/24/2016
Thank you for your kind words, and we are glad that your car is running better now.
FM
FELIX M.
Naperville, IL
Ford Fusion
Verified
The Best Repair Shop Around
The owners are there and they care. The staff is engaging and friendly. OH, and the work is the highest quality and priced competitively.
Recommended
The Sterling Automotive R. from Sterling Automotive Repair Inc responded on 06/20/2016
Thank you for the kind words. It is always a pleasure seeing and chatting with you.
GP
GARY and ERIN P.
Naperville, IL
Ford Taurus
Verified
Always a positive experience
Car is road trip ready. These guys are always above board and easy to work with. (Wipers are perfect now, Rich! Thx!)
Recommended
The Sterling Automotive R. from Sterling Automotive Repair Inc responded on 06/17/2016
It was a pleasure! Have a safe and fun trip!
PT
Phil T.
Palos Park, IL
Jeep Grand Cherokee
Verified
Phil said this business finished his vehicles service in a timely manner.
Recommended
This review was collected via phone interview by Customer Research Inc.
The Sterling Automotive R. from Sterling Automotive Repair Inc responded on 06/18/2016
Thanks Phil! Hope to see you soon.
GP
GARY and ERIN P.
Naperville, IL
Hyundai Accent
Verified
Very trusted mechanic - always aboveboard
I asked them to inspect a used car purchase, which they did very thoroughly and without an appointment. Gave me confidence the car was good to move ahead with the purchase. Thanks, Rich and team!!
Recommended
The Sterling Automotive R. from Sterling Automotive Repair Inc responded on 06/10/2016
It was our pleasure! Thanks for coming to us.
VM
Valerie M.
Aurora, IL
Nissan Rogue
Verified
Valerie said they have prompt service. The vehicle was ready when they said and she liked her experience.
Recommended
This review was collected via phone interview by Customer Research Inc.
The Sterling Automotive R. from Sterling Automotive Repair Inc responded on 06/09/2016
We are happy to hear that you had an overall good experience!
JD
Joseph D.
Naperville, IL
Toyota Corolla
Verified
Excellent Service
As usual
Recommended
The Sterling Automotive R. from Sterling Automotive Repair Inc responded on 06/06/2016
Thank you!
SN
SEAN N.
Montgomery, IL
Dodge Avenger
Verified
1st time at sterling
I broke down on McCoy dr next to their shop, walked over and asked if they did batteries (thinking that's what was wrong) and the gentleman said yes. I told him what my issue was and he had another man walk back to my car with me, put a battery pack on it and drove it around to the shop. They checked it over and told me what was wrong. I asked to make an appointment to get it fixed and they said we can have it done by 3 today. They where Very polite, helpful, and professional. I can't thank them enough for all their help and kindness. Even the office ladies where very nice. I will be a returning customer.
Recommended
The Sterling Automotive R. from Sterling Automotive Repair Inc responded on 06/06/2016
We always enjoy hearing about our customers experiences, especially if they are positive ones. It was a pleaure having you in the shop for the first time.
RS
RICK S.
Naperville, IL
Ford Escape
Verified
Thanks again for great service!
Very satisfied as usual. I know that I can trust Sterling to do quality work and they never charge me for anything I don't need. Sterling is and always will be my place of choice for car care and maintenance.
Recommended
The Sterling Automotive R. from Sterling Automotive Repair Inc responded on 06/03/2016
Happy to hear that you are satisfied with our work. We appreciate your loyalty to our shop.
BP
Brian P.
Circle Pines, MN
Chrysler Pacifica
Verified
Brian said the business worked with him. They were able to get his vehicle in and out within 3 or 4 hours.
Recommended
This review was collected via phone interview by Customer Research Inc.
The Sterling Automotive R. from Sterling Automotive Repair Inc responded on 05/28/2016
Happy to hear that everything worked out! We look forward to seeing you again!
CW
Canethia W.
Illinois
Pontiac G6
Verified
ReScore Review™
Canethia said this business did a great job helping her out with her issue. They only charged her $1500 for the new transmission instead of making her pay almost $1900 for one. They were very understanding and are willing to work with their customers if they talk to them about the issues. She would definitely recommend them at this point.
Recommended
This review was collected via phone interview by Customer Research Inc.
Original Review
Canethia said she took her vehicle in for the transmission to get fixed. She was told, the only transmission pan, radiator and other things needed to be fixed. She was quoted $1800. She picked up her vehicle on Wednesday and on Friday. The transmission broke and her vehicle needed to be towed back to the facility. Her vehicle is still there for the first reason she took it in for. They told her they were going to call around to find her an affordable transmission. However, it has been almost 3 weeks. She went online to check out the reviews on this facility and it had good reviews but they did a terrible job.
This review was collected via phone interview by Customer Research Inc.
The Sterling Automotive R. from Sterling Automotive Repair Inc responded on 05/26/2016
Canethia, I understand your frustration. I want you to know, when the repairs on your vehicle were completed, it was road tested and everything was operating properly. Unfortunately when a transmission has over 180k miles on it, even a filter and fluid change can stir up metal particles and debris that can render a transmission useless.
I appreciate you for taking the time to talk with me and come up with a resolution. Always know that you can call me with any questions or concerns in the future.
sincerely, John Vamvakos
ML
Mike L.
Naperville, IL
Lexus RX 350
Verified
Mike said this business did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
The Sterling Automotive R. from Sterling Automotive Repair Inc responded on 05/26/2016
Glad to hear it Mike!
DL
Dan L.
Illinois
BMW 330xi
Verified
Dan said the business provides excellent service.
Recommended
This review was collected via phone interview by Customer Research Inc.
The Sterling Automotive R. from Sterling Automotive Repair Inc responded on 05/14/2016
Thank you Dan we appreciate it very much!
RG
Robert G.
Naperville, IL
Ford Focus
Verified
Robert said the business did really well. He is satisfied.
Recommended
This review was collected via phone interview by Customer Research Inc.
The Sterling Automotive R. from Sterling Automotive Repair Inc responded on 05/14/2016
Happy to hear that our customer is satisfied with the outcome!