“”Advisor said he put down return by 2. We had talked explicitly 11:30-12:00. Then said “oh well”. I had to voice my concerns to manager
Sat in their very dirty lounge until 1:30!!
I am leaving Ca but dot not recommend this dealership for anything!!
What is the point of appoint if you are there’ 6+ Hours for a 45 min repair!
Complained to the service manager, requested my money back and have not gotten a call back for a week now.
Do not service your vehicle here.
I’m really going to try not to go into too much detail. It’s very difficult as we’ve been dealing with this dealership for the last year. We purchased a used Jeep in January 2018 with a 3rd party warranty. 3 months later I take it in for an oil change and was told that the e-brake, transmission and clutch needed to be replaced. One month goes by and they finally get a transmission ordered. It took one month because our rep was inefficient and almost never returned my calls. To get something done, I usually had to go down to the shop, I even gave my own warranty company the parts & labor pricing to get the authorization, which he was supposed to do. Once that was done, they ordered the transmission, turned out it was on back order for months, but we didn’t find that out until about 3 months later when they finally disclosed this information to us. Then when we go to pick it up, they tell us our battery is dead which they covered because it was in their care. Anyhow, after a pretty stressful 5 months we finally got our Jeep back with a used transmission installed in it (which we were fine with because it included an extended warranty).
Everything was fine… Until... Two months later when we brought our Jeep in to a different shop for an oil change in which they told us we also had a transmission leak. Great, and the extended workmanship warranty is with Stevens Creek CJDR so we had to bring it back to them for the repair. They repair the leak but then another two months later we bring our Jeep in to another repair shop for the takata recall and find out that there is another transmission leak. So, brought the Jeep back to Stevens Creek CJDR for them to fix the transmission leak. They had it for a few days and said they repaired the leak but one month later while we’re on vacation and are packing up to head home, we start the Jeep and notice it sounds a little odd. When we start driving we notice the gears are kind of making a low grinding noise. We’re pretty much in the middle of nowhere so we decide we’ll attempt to drive it to the nearest town.
We make it to town and take it to a shop where they informed us that the transmission fluid was bone dry and that the transmission was dead. We towed the vehicle to the nearest Chrysler dealership because since we’re not within X amount of miles from Stevens Creek CJDR, now we can take it to any Chrysler dealership. It takes 2 weeks for Stevens Creek CJDR to order the transmission, one week for it to finally arrive at the shop and another week to get it replaced. The transmission was so bad that it also broke the clutch so we had to have that replaced too. I had to call Chrysler Resolutions for them to take care of it because Stevens Creek CJDR went radio silent when I tried to ask them to cover it, especially since we just replaced the clutch 6 months prior.
This whole debacle was an extremely stressful and painful process but after a year of dealing with Stevens Creek CJDR, I’m very happy that we never have to bring it back to them again. Because now, we’re 6 hours away from the dealership that just replaced the transmission and clutch so we can go to any Chrysler Dealership to cover any repairs to the transmission.
1. We asked if we could look at the Jeep and he said sure take a look and started watching TV instead of walking us through the features
2. We asked if we could test drive the Jeep and he said "you've never driven a Jeep and you want to buy one?"
3. Then he finally let us test drive it and when I asked for the vehicle features/options he said "the normal options"
4. When we got off the test drive, we had to again ask him to give us a quote because he just walked away.
He said he can't give us a quote for lease options without filling out the credit application. He said "you're asking me to solve a problem without giving me the right information. You need to tell me how much you make, your credit score and only then can I tell you"
5. We explained to him how we always get a quote for lease optjons even without filling out the credit application. He said "well if you want a number it's $600 but I am just throwing that number at you without knowing anything"
6. He was stupid enough to say "show me one other car maker which will give you a quote without filling in a credit application"
7. He may have been making the judgement that we weren't going to be able to afford that car. It's not how you treat any prospective client and I've lost interest in the Jeep itself because of this experience.
Called me back and followed through...
Very pleased with their service in “Purchasing” the car and later getting it repaired.
vall the finance guy work on my application......am really happy.with them
Hello, Joy & Jim ~
Earlier this afternoon, I left a detailed VM @ your Contact # on file with us.
Please know that SCCJD is implementing a new policy => procedure re: Parts for Recalls. Next Step: You'll be getting a phone call from a Service Scheduler for the "T56" Recall Appt. (your reordered Part was received @ the end of last week).
Our sincere apologies for the delay,
Linda Espanol - Customer Relations Manager
SCCJD Service Team