What a waste of over 3 hours at this dealership and I advise anyone that seeks out any type of car work to seek out quotes first before going to this dealer... A big thumbs down!!! :(
Sad to say that this makes a customer feel this reflects upon this dealership's customer service behaviors that I won't even think twice on purchasing a vehicle here either...
At SCCJD, it's important for us to satisfy our customers. By bringing inconsistencies to our attention, this presents us opportunities to continuously improve.
As we're concerned about your Service Experience, we'd like the opportunity to resolve => the discrepancy between your request for a "basic oil change" vs. the 30K MILE Schedule Service Work Order provided (based on Mileage In @ 29,513). We do apologize for any and all confusion created.
Scott, may Eric Quesada-SCCJD Service Advisor contact you (by phone, or e-mail) to offer a revised Quote for a "basic oil change"?
SCCJD Service Team
cc: Veronica Winters - SCCJD Service Director
Rania, thanks for taking the time to provide a detailed recap of your recent Service visit.
On behalf of your SERVICE Team @ Stevens Creek Chrysler Jeep Dodge, we do sincerely apologize for your disappointing experience.
Please know that your vehicle's stalling issue is under review with Veronica Winters-SCCJD Service Director. We'll be contacting you ASAP with an update!
SCCJD Customer Relations Manager