Eric was friendly ,knowledgable and proficient. I was happy with the synthetic oil change 64.95 I brought the car in for an engine soft ware recall, which was done at no cost to me. I thought the customer waiting room should have had warm drinks and some type of snacks. Posting when the next shuttle is scheduled would be nice. When the driver arrived 45 minute's after I signed in, he told me I wasn't on his list, even though I had signed for a ride at 10:10am. He said there is a pick up and drop off list, I informed him there was only clipboard on the counter, shall I get it for him? He allowed me on the van and took me to my destination. I as 64 years old and have had service at many companies. Toyota was the best, a person answers the phone and they had coffee, tea, and donuts. Your receptionist at the service dept was also very nice and professional.

Recommended

SHANNON E Y. from Stevens Creek Hyundai responded on 03/22/2019 06:20 PM

Robert, thank you very much for your five star survey.
I really appreciate your comments, they are very helpful for us.
Look forward to helping in all your future service needs
See you on the bike trail
thanks again,
Eric Yeager

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