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I am a pilot and had a 2-week international trip scheduled on 14 Oct. I dropped my car off on the 14th before my trip at Stonebriar Chevrolet and asked them to complete the repairs and gave them the information for my insurance company. I had hoped that when I returned, the car would be finished.
I received a follow up text from Michael Perez my service advisor stating I could contact him via text or by voice on that same phone number.
I attempted several times to contact Mr Perez via text and voice but received no reply. I then asked for the service manager and asked what was the progress with my vehicle. He told me that Mr Perez no longer worked for the dealership and would now assign the task to another advisor.
On Wed 26 Oct 2022 I spoke with my new advisor Aubry at Stonebriar Chevrolet and asked him the status. He told me nothing had been done. Later on this date an updated estimate was provided by Stonebriar Chevrolet to my insurance company and an additional payment was issued to the dealership.
On Friday 28 Oct I called again for an update. Aubry was not in, so I asked for the service manager. He told me again nothing had been done.
I returned home on Sunday 30 Oct and visited the dealership on Monday morning 31 Oct. I asked for the service manager. He was not in but I did speak with someone standing in and also Aubry my service advisor. He informed me that they still had not even ordered parts after having my car for 17 days but thought he could get them ordered today. I expressed my displeasure.
The stand-in service manager then went back to the service director. They discussed the matter and then came out and told me that they were not “certified” to perform bodywork on corvettes.
I asked him why they didn’t tell me this when I brought the car in. He had no answer. I asked him how long they were intending to keep my car before telling me…and again he had no answer. I told him that I found his answers unacceptable and that they should have a process to handle issues better and that I thought it was unbelievable that they kept my car 17 days before telling me they were not qualified to work on it. He then instructed the stand-in manager to “get this guy out of here”.
I am still dumbfounded at the lack of competence at all levels of this dealerships service department.