Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72
4.7

( 854 Reviews )

ReScore Reviews™ (23)

ReScore
Overall Rating 4.4782604/5Overall Rating 4.4782604/5Overall Rating 4.4782604/5Overall Rating 4.4782604/5rating 4.4782604
Original
Overall Rating 2.0434809/5Overall Rating 2.0434809/5rating 2.0434809rating 2.0434809rating 2.0434809
95% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


EK
Elizabeth K.
Wheeling, WV
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2019 Category: Service
Service
Customer service reps very polite.....service (oil change and inspection) done on a timely basis.
Richard M., Service Director from Straub Hyundai responded on 12/11/2019

Elizabeth

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

Verified Customer
Pleasant City, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2019 Category: Service
Service
The service was great ,my battery went bad and they took me in without an appointment,honored the warranty and replaced the battery.Thanks for all.
Richard M., Service Director from Straub Hyundai responded on 12/11/2019

Thank you for the review and feedback.

Rick Maine
Service Director
304-233-2222 ext 330

BH
Billy H.
New Martinsville, WV
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2019 Category: Service
Good, quick and friendly service.
Fast, efficient service and the personnel are very helpful and friendly.
Richard M., Service Director from Straub Hyundai responded on 12/10/2019

Billy



Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

JP
Joseph P.
Glen Dale, WV
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2019 Category: Service
Service performance
Always do a great job and prompt with the same
Richard M., Service Director from Straub Hyundai responded on 12/09/2019

Joseph

Thank you for the review and feedback.

Rick Maine
Service Director
304-233-2222 ext 330

CB
Christopher B.
Moundsville, WV
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/02/2019 Category: Service
Hyundai service
They know that I love my car and want to take good care of it and I know that they will.
Richard M., Service Director from Straub Hyundai responded on 12/02/2019

Christopher


Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

VK
Virginia K.
Brilliant, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2019 Category: Service
Great service
The staff is always friendly and a service is always professionally done. Friendly staff makes for a pleasant atmosphere.
Richard M., Service Director from Straub Hyundai responded on 11/27/2019

Virginia

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

EM
Elizabeth M.
West Alexander, PA
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2019 Category: Service
Timely service
My car was serviced quickly and within the time frame expected.
Richard M., Service Director from Straub Hyundai responded on 11/25/2019

Elizabeth

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

OJ
Oliver J.
Cresco, PA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2019 Category: Service
I traveled all the way from Philadelphia
I'm in Philadelphia right now... I took an 8 hour trip to return because these guys do it right!
Richard M., Service Director from Straub Hyundai responded on 11/25/2019

Oliver

Thank you for the review. Safe Travels!

Rick Maine
Service Director
304-233-2222 ext 330

JG
Jeffery G.
Woodsfield, OH
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2019 Category: Service
2012 Tuson
Customer service is excellent from the purchase of a new car to servicing my older cars. I have purchased 5 cars all Hyundais from Straub Hyundai. Good cars good service.
Richard M., Service Director from Straub Hyundai responded on 11/22/2019

Jeff

Thank you for the review and kind words. We appreciate your business.

Rick Maine
Service Director
304-233-2222 ext 330

KB
Kimberly B.
Wheeling, WV
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2019 Category: Service
Santa FE service
I love the friendly staff. Attentive to my needs. Easy to schedule my service.
Richard M., Service Director from Straub Hyundai responded on 11/22/2019

Kimberly

Thank you for the review and kind words.

Rick Maine
Service Director
304-233-2222 ext 330

LE
Lynn E.
Wheeling, WV
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
Always helpful and kind
Want to deal with friendly, courteous staff...visit Straub Hyundai at The Highlands!
Richard M., Service Director from Straub Hyundai responded on 11/16/2019

Lynn

Thank you for the review and kind words.

Rick Maine
Service Director
304-233-2222 ext 330

JD
James D.
Wheeling, WV
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Top notch effort
The constantly perform service professionally & expediently & with friendly attitude.
Richard M., Service Director from Straub Hyundai responded on 11/12/2019

James

Thank you for the review and kind words.

Rick Maine
Service Director
304-233-2222 ext 330

WG
William G.
Wheeling, WV
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Wwwwwwwwe
Zzzzzxxxx
Richard M., Service Director from Straub Hyundai responded on 11/12/2019

William

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

CP
Calleen P.
Saint Clairsville, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
.
.
Richard M., Service Director from Straub Hyundai responded on 11/11/2019

Calleen

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

JH
Janet H.
Moundsville, WV
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Fast and polite service
Told Ken O. my issues with my car, & other things I wanted done. He is always courteous to me & to other customers. Another fellow (I didn't get his name) let me know when my car was done & explained what they did, I paid & I was on my way home. He was very polite also. Both these guys should be recognized by Straub and are an asset to your company.
Richard M., Service Director from Straub Hyundai responded on 11/07/2019

Janet 

Thank you for the review and the kind words.

Rick Maine
Service Director
304-233-2222 ext 330

Verified Customer
Wheeling, WV
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019 Category: Service
Great Place
Straub has good, quick service. Great people.
Richard M., Service Director from Straub Hyundai responded on 11/07/2019

Thank you for the review and feedback.

Rick Maine
Service Director
304-233-2222 ext 330

MT
Mary T.
Martins Ferry, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Great service
I was having some air pressure trouble with my driver side front tire. I called and was immediately given an appointment. I had a warning signal that I wasn’t familiar with. He explained the issue. It was fixed quickly. Always friendly and courteous.
Richard M., Service Director from Straub Hyundai responded on 11/06/2019

Mary

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

RT
Robert T.
Woodsfield, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Service work
Great as usual
Richard M., Service Director from Straub Hyundai responded on 11/06/2019

Robert

Thank you for the review.

Rick Maine
Service Director
304-233-2222 ext 330

CB
Christopher B.
Wheeling, WV
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Oil change
I got right in for my oil change and it took no time at all for them to do it. The service advisor was great.
Richard M., Service Director from Straub Hyundai responded on 11/05/2019

Christopher

Thank you for the review and kind words.

Rick Maine
Service Director
304-233-2222 ext 330

Verified Customer
Morgantown, WV
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
Quick service
I was in and out the door quickly no long waiting!!
Richard M., Service Director from Straub Hyundai responded on 11/04/2019



Thank you for the review and the feedback.

Rick Maine
Service Director
304-233-2222 ext 330