Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

455 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


JM
Jeffrey M.
Philadelphia, PA
Chevrolet Suburban
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/20/2018 Category: Service
Jeffrey said he is having trouble with his brakes and he is going back.
This review was collected via phone interview by Customer Research Inc.

YD
Yvonne D.
Philadelphia, PA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Yvonne said she has never had a problem, she likes them and the staff do what they say they're going to do.
This review was collected via phone interview by Customer Research Inc.

KD
KENNETH D.
Philadelphia, PA
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018
Always a pleasure
I dropped my car off for breaks and inspection the staff was helpful and I actually feel apart of the family

GR
George R.
Philadelphia, PA
Nissan Rogue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
George said the technicians are very nice. He likes their customer service. They are good technicians.
This review was collected via phone interview by Customer Research Inc.

TW
TYRIE E W.
Camden, NJ
Dodge Dart
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
Excellent !
The folks at Sunrise took Great Care of me. They made me feel like family, not only did they give me a full break down of everything that was wrong with my car, they also gave me tips and pointers on how to prevent the problem from happening again.
Everytime i called they answered in great spirits and always helped me through my questions.

I recommend Sunrise Auto over any other car service center

JR
JUAN A R.
Philadelphia, PA
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Awesome
Awesome as always

CB
Carmen B.
Philadelphia, PA
Kia Sorento
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Carmen said the business did a great job.
This review was collected via phone interview by Customer Research Inc.

OC
Owen C.
Philadelphia, PA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Owen said they are excellent and they communicate well. They did a good job.
This review was collected via phone interview by Customer Research Inc.

IM
Isidoro M.
Philadelphia, PA
Acura TSX
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/10/2018 Category: Service
Spoke with Isidoro's wife. She said she had a horrible experience with the business. She brought her vehicle in because it was making a noise. Originally they told her that the belt was no good, but it looked okay to her. It seemed to her that they were playing the guessing game with her diagnosis because when there was no change after the belt was replaced they then said it was the compressor, even though no one ever looked at it. They would not do any work on the compressor since they said it was not covered under the warranty. Since her vehicle is still making the noise, the only way she would be happy is if they refunded her $200.
This review was collected via phone interview by Customer Research Inc.
Your quality car care team a. from Sunrise Complete Auto Service, Inc. responded on 09/11/2018

Sorry your first experience with us was not up to your standard. We did follow all your warranty company procedures and submitted an estimate of repair for the a/c compressor but unfortunately your warranty company does not cover a/c compressor replacement. We did inform you that we would call you once your warranty company processes your claim but they didn't give us an answer until later in the day. In which you had already called us 4 times in the day to get an answer which we could not give you. We don't dictate whats covered under your policy. Your warranty company that you purchase from the car sales lot does! We did show her that the belt was cracked and about to snap off. The vehicle was screeching every time you accelerate the vehicle. We don't guess we diagnosis vehicles at this shop! Your exact price was 165.33 not 200 if you looked at the invoice.


CD
Christine D.
Philadelphia, PA
Ford Focus
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/05/2018 Category: Service
Christine said she had to take her vehicle back. It needed an additional part. They had to order the part. She said generally they fix her vehicle with unnecessary holdups.
This review was collected via phone interview by Customer Research Inc.

RC
Ramon C.
Philadelphia, PA
Volkswagen Golf
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/28/2018 Category: Service
Ramon said the service price was a little high.
This review was collected via phone interview by Customer Research Inc.

BC
Brian C.
Lansdale, PA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Brian said they fixed the problem.
This review was collected via phone interview by Customer Research Inc.

SB
Sheila B.
Philadelphia, PA
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Sheila said the service is always great .
This review was collected via phone interview by Customer Research Inc.

AC
Auria C.
Philadelphia, PA
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Spoke with Auria's daughter-in-law. She said the employees are very knowledgeable. They really tell her up front what needs to be done.
This review was collected via phone interview by Customer Research Inc.

CB
Carmen B.
Philadelphia, PA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Carmen said the business did a great job.
This review was collected via phone interview by Customer Research Inc.

PD
Paul D.
Philadelphia, PA
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Paul said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

BC
Bradley C.
Philadelphia, PA
Subaru Legacy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Bradley said he has used this business for years. The employees always provide good service. They took good care of his vehicle.
This review was collected via phone interview by Customer Research Inc.

TX
Tony X.
King Of Prussia, PA
Honda Civic Sdn
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/03/2018 Category: Service
Tony said that he recommends this place for service.
This review was collected via phone interview by Customer Research Inc.

SN
SonVan N.
Philadelphia, PA
Mercedes-Benz ML320
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
SonVan said he always gets his vehicle done on time.
This review was collected via phone interview by Customer Research Inc.

LG
Leon G.
Philadelphia, PA
Kia Forte
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Leon said they are very cooperative and they get the job done on time.
This review was collected via phone interview by Customer Research Inc.