Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1647 Reviews

ReScore Reviews™ (40)

ReScore
Overall Rating 4.475/5Overall Rating 4.475/5Overall Rating 4.475/5Overall Rating 4.475/5rating 4.475
Original
Overall Rating 2.325/5Overall Rating 2.325/5rating 2.325rating 2.325rating 2.325
94% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


Verified Customer
Chester, NY
2016 Hyundai Tucson
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/19/2018 Category: Service
Find another Dealership
Hopefully I will not have to deal with this Dealership again!!!
Mikhail K., Service Director from Suresky Hyundai responded on 07/20/2018

attempted to contact the custoemr, left a VM, will update the case after conversation with the client.

Mikhail Kopilovich
Service Director
Suresky Chrysler Dodge Jeep RAM Hyundai
www.suresky.com
W (845) 294-5177 Ext 284
C (845) 549-2642

LG
Lori G.
Greenwood Lake, NY
2018 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Great customer service
Friendly staff and quick service!

TW
Tommy W.
Middletown, NY
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
GREAT SERVICE
EVERYONE IS FRIENDLY. DONE EVERYTHING I REQUESTED AND MORE FOR NO EXTRA COST. THANKS

Verified Customer
Westtown, NY
2018 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Excellent
Everyone was very helpful and everyone was friendly and professional

Verified Customer
Middletown, NY
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
A+
Great service

Verified Customer
Middletown, NY
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Good service
Great service , staff is very professional and explains everything

Verified Customer
Monroe, NY
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Friendly staff.
Always nice at Suresky.

JD
J D.
Walden, NY
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/11/2018
Service department
Service department is horrible. Drop my Dart off for a 7am Monday appt.
No-body calls to tell me what is going on with the car. I called at 1:34pm left message.
Get a call back late in the day - that they need to order parts and they will be delivered Tuesday. Car will be done on Tuesday. Tuesday I call at 1:43 to find out the status of my Car. No body calls me back. It now Wednesday. Called services department 3 times. only got someone on the phone when I called the 3rd time at 10:12am. was told working on car and will call you back.

They have had my car for 3 days ... they should call and tell people what is going on . Not just hold a person car. If a person has a 7am apt - you should call them by 10:30 ( I'm being nice ) and let them know what is going on.
Mikhail K., Service Director from Suresky Hyundai responded on 07/18/2018

Customer was contacted and informed on the status of the vehicle. Parts had to be ordered and after parts were received the repair was completed the same morning. Customer received the vehicle after repair on July 12th.

Mikhail Kopilovich
Service Director
Suresky Chrysler Dodge Jeep RAM Hyundai
www.suresky.com
W (845) 294-5177 Ext 284
C (845) 549-2642

Verified Customer
New Windsor, NY
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Car Service
Very professional and courtesy.
ALAN D D., service manager from Suresky Hyundai responded on 07/12/2018

       Thank you for taking the time to fill out a Hyundai survey. Sincere thanks for the 5 STAR score and the great comments. We appreciate your business and look forward to seeing you on your next service visit.
Regards,
Alan "Doug" Dulgarian


SP
Steven P.
Middletown, NY
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Prompt service
Prompt and friendly service
ALAN D D., service manager from Suresky Hyundai responded on 07/12/2018

    Thank you for taking the time to fill out a Hyundai survey. Sincere thanks for the 5 STAR score and the great comments. We appreciate your business and look forward to seeing you on your next service visit.
Regards,
Alan "Doug" Dulgarian


Verified Customer
Bullville, NY
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Good service
Great service!!!
ALAN D D., service manager from Suresky Hyundai responded on 07/12/2018

Hi Captain,
     Thank you for taking the time to fill out a Hyundai survey. Sincere thanks for the 5 STAR score and the great comments. We appreciate your business and look forward to seeing you on your next service visit.
Regards,
Alan "Doug" Dulgarian


Verified Customer
Middletown, NY
2015 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/05/2018 Category: Service
Great service
Great service..went in for my appointment and got in right away. Oil change was quick and easy.
ALAN D D., service manager from Suresky Hyundai responded on 07/12/2018

Mr. Delano,
     Thanks for taking the time to fill out a Hyundai survey . I'm sorry Mark and our Service department did not perform up to the "5" level for you that day. We look forward to seeing you soon in our department and we will do our best to earn a "5" !
Regards,
Alan "Doug" Dulgarian


DG
Diane G.
Mountain Dale, NY
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2018 Category: Service
Friendly, helpful, competent people
Easy scheduling, helpful and friendly people. Quickly resolved all issues. Highly recommend their sales and service staff.
ALAN D D., service manager from Suresky Hyundai responded on 07/12/2018

Thank you for taking the time to fill out a Hyundai survey. Sincere thanks for the 5 STAR score and the great comments. We appreciate your business and look forward to seeing you on your next service visit.
Regards,
Alan "Doug" Dulgarian


Verified Customer
Walden, NY
2014 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2018 Category: Service
Excellent as always
I have owned and serviced my Hyundai's with Suresky's for the last 15 years and the one thing that comes to mind is consistent excellence. Always friendly and courteous, the experience could only be better, if it was free.
ALAN D D., service manager from Suresky Hyundai responded on 07/12/2018

   Thank you for taking the time to fill out a Hyundai survey. Sincere thanks for the 5 STAR score and the great comments. We appreciate your business and look forward to seeing you on your next service visit.
Regards,
Alan "Doug" Dulgarian


JW
Jeptha W.
Warwick, NY
2009 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Quality work
Brought in my 2009 Genesis to have my back up camera replaced. My service advisor, Joe Uhelsky , helped made this repair go nice and smooth. He was able to placed an order for the part and when it arrived in a few days, he called me to setup an appointment to bring the car in. The repair was done quickly and Joe called to let me know that the car was ready.
Gold star to Joe and the service tech who did the repair.
ALAN D D., service manager from Suresky Hyundai responded on 07/12/2018

   Thank you for taking the time to fill out a Hyundai survey. Sincere thanks for the 5 STAR score and the great comments. We appreciate your business and look forward to seeing you on your next service visit.
Regards,
Alan "Doug" Dulgarian


LJ
Luis J.
Monroe, NY
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Car service
I Enjoy taking my car here for service. Everyone is friendly and professional everything they do is explanatory before hand
ALAN D D., service manager from Suresky Hyundai responded on 07/12/2018

Mr.Jimenez,
   Thank you for taking the time to fill out a Hyundai survey. Sincere thanks for the 5 STAR score and the great comments. We appreciate your business and look forward to seeing you on your next service visit.
Regards,
Alan "Doug" Dulgarian


Verified Customer
Chester, NY
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Great place for service
Excellent workers.
ALAN D D., service manager from Suresky Hyundai responded on 07/12/2018

Thank you for taking the time to fill out a Hyundai survey. Sincere thanks for the 5 STAR score and the great comments. We appreciate your business and look forward to seeing you on your next service visit.
Regards,
Alan "Doug" Dulgarian


WR
Wakisha R.
Warwick, NY
2013 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Customer service
Mark was my helper. He was great. He was very polite, showed courtesy, and the service was quick just before the holiday.
ALAN D D., service manager from Suresky Hyundai responded on 07/12/2018

   Thank you for taking the time to fill out a Hyundai survey. Sincere thanks for the 5 STAR score and the great comments. We appreciate your business and look forward to seeing you on your next service visit.
Regards,
Alan "Doug" Dulgarian


CS
Charlene S.
Middletown, NY
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
Great Service for your Hyundai
The service department at Suresky is great. I always have a great experience; the staff is knowledgeable and professional.
ALAN D D., service manager from Suresky Hyundai responded on 07/12/2018

   Thank you for taking the time to fill out a Hyundai survey. Sincere thanks for the 5 STAR score and the great comments. We appreciate your business and look forward to seeing you on your next service visit.
Regards,
Alan "Doug" Dulgarian


Verified Customer
Pine Bush, NY
2018 Hyundai Elantra
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/02/2018 Category: Service
wait too long
Suresky is a great place to buy a car but go elsewhere for the service, especially a simple oil change. You will sit there for almost 2 hours waiting.
ALAN D D., service manager from Suresky Hyundai responded on 07/03/2018

Ms Wensley,
   Not sure what went wrong here but I will look into it and respond as is required with all failing scores.
  Regards,
    Doug Dulgarian
    Service Manager
    Suresky Hyundai